Some products are NOT eligible for refunds such as domain names, dedicated servers, SSL certificates, licenses for Software / Control Panels and other items that are either upfront costs or can't be refunded (licenses / domains).
Products such as Shared, Reseller, VPS are eligible for a pro-rated refund minus and paid for licenses or software. Dedicated servers once the current bill cycle starts cannot be refunded however in the case where multiple months or a year was pre-paid upfront a pro-rated refund based on the monthly price of the server will be given based on the months left (no including the current month cycle). For any Questions please contact our Billing Department and they will be happy to answer any questions our TOS also has more information.
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