Break/fix services provide IT support only when something goes wrong, while managed IT services offer proactive, ongoing IT management for a fixed fee. The key difference lies in the approach—reactive for break/fix and proactive for managed services.
Break/fix services operate on a reactive model. Companies hire IT professionals only when they face an issue.
Key characteristics of break fix services include:
Break-fix services suit small businesses with minimal IT needs or those that can tolerate downtime. However, the unpredictable costs and reactive nature may disrupt operations.
Managed IT services involve ongoing IT management and support under a subscription model. Providers take a proactive approach to ensure systems run smoothly.
Key characteristics of managed IT services include:
Managed IT services are ideal for businesses seeking to minimize downtime, improve security, and maintain consistent IT performance.
| Aspect | Break/Fix Services | Managed IT Services |
|---|---|---|
| Approach | Reactive: fixes after issues occur | Proactive: prevents and resolves issues early |
| Cost Model | Pay-per-service | Fixed monthly subscription |
| Downtime | Higher risk of downtime | Minimal downtime due to monitoring |
| Scalability | Limited | Easily scalable |
| Support Availability | Only during service calls | 24/7 support and monitoring |
The choice depends on your business size, complexity, and IT needs. Small businesses with simple IT setups might prefer break-fix. Larger businesses or those relying heavily on IT often benefit from managed services’ reliability and scalability.
Are you ready to move to a proactive IT solution?
Medha Cloud specializes in managed IT services to keep your business running smoothly and securely.
