Start by reaching out to us. We connect you with a certified engineer right away, ensuring you get the expert attention you need from the start.
Our team quickly assesses your IIS environment to understand the issue or your support needs. This step ensures we can deliver a solution that’s perfectly tailored to your situation.
Next, we provide a clear and transparent proposal. It outlines exactly what needs to be done, and our pricing is competitive, so you know you’re getting great value.
Once you approve the plan, our engineers get to work remotely. We focus on resolving issues quickly while minimizing any impact on your daily operations.
We resolve the issue or optimize your IIS server as outlined in the proposal. Our goal is to ensure your services remain smooth and reliable.
After the work is done, we follow up to make sure your services continue to perform well. For one-time fixes, this is a final check; for managed support, it’s part of our ongoing commitment to your success.
Medha Cloud offers a range of IIS server support plans, including one-time incident support, reactive support, and fully managed support. Each plan is designed to meet the unique needs of your business and includes various levels of support, ranging from one-time fixes to ongoing monitoring and maintenance.
Medha Cloud's reactive support plan covers all IIS server issues, including performance, error messages, and application pool problems. With up to 12 tickets per year, you can rest assured that we will be available to address any IIS server issues as they arise.
The cost of IIS server support varies depending on the level of support required. Medha Cloud's one-time incident support starts at ₹20,000 per incident. Reactive support starts at ₹40,000 annually with up to 12 tickets. Fully managed support costs ₹80,000 annually and includes monitoring and unlimited tickets.
Yes, Medha Cloud can customize its IIS server support plans to meet the unique needs of your business. Our team of experts can work with you to identify your specific requirements and tailor a support plan that fits your budget and needs.
Medha Cloud's fully managed support plan includes ongoing server monitoring, regular maintenance and administration, backup and recovery services, performance tuning, security solutions, and 24/7 support.
When our IIS server started experiencing frequent crashes, Medha Cloud’s support team stepped in and resolved the issue quickly. Their expertise ensured our website remained stable and reliable.
We had issues with SSL certificate management on our IIS server. Medha Cloud’s team resolved the problem and ensured our certificates were correctly configured and up-to-date.
Our website was experiencing recurring downtime due to IIS-related issues. Medha Cloud's proactive monitoring and maintenance services helped us identify and resolve these issues before they could impact our users.
Our IIS server's SSL/TLS settings were not properly configured, leading to security vulnerabilities. Medha Cloud reviewed and updated the settings, enhancing our server’s security.
Medha Cloud’s support was invaluable in resolving an issue with our IIS server’s MIME types, which was affecting file uploads. Their fix restored full functionality to our system.
Knowing that Medha Cloud is behind us, we have peace of mind. Their 24/7 support quickly addresses any IIS server issues with clear solutions. Highly recommended for reliable IIS support.
We were worried about how Medha Cloud’s services would fit with our current IT setup, especially with our Microsoft IIS server. But the integration went smoothly. Their team worked well with our IT staff, making the whole process hassle-free.
