Enterprise Exchange Server Support: 24/7 Monitoring & Emergency Response
24/7 Exchange Server support from Microsoft-certified administrators. Enterprise Exchange Server administration including performance optimization, high availability, and rapid incident response.
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Exchange Server Infrastructure: Common Issues and Solutions
Exchange down? Email stuck? Database corrupted? We fix it.
Email Flow Stopped
Mail stuck in queues. Users can't send or receive. Business grinds to a halt. Every minute costs money.
We fix it: Average fix time: 2.3 hours
Database Won't Mount
Exchange Server database corruption after failed update. Thousands of mailboxes offline. Panic mode.
We fix it: Fixed in 95 minutes average
Performance Degradation
Slow mail delivery. Outlook disconnects. Database size out of control. Users complaining daily.
We fix it: Optimized in 2 hours
Security Vulnerabilities
Critical patches needed. SSL certificates expired. Compliance audit coming. Risk of breach.
We fix it: Patched and secured in 4 hours
Running Exchange 2010/2013
Still on Exchange Server 2010 or 2013. Microsoft ended mainstream support in 2020. As of 2025, extended security updates require costly subscriptions.
We fix it: We support legacy Exchange versions until you can budget an upgrade
No Exchange Admin on Staff
$120K/year for Exchange Server administrator? Not in budget. IT team doesn't know Exchange Server internals. Need expert help.
We fix it: 24/7 admin support from $299/server
Free Download: Exchange Server Emergency Checklist 2025
Your 2-page quick reference with PowerShell diagnostic commands, self-fix procedures, and decision matrix from our team (8-min avg response, 1,247 incidents resolved). Includes symptoms, commands, and escalation criteria for all 10 critical emergencies.
Download PDF Checklist (494 KB)Exchange Server High Availability and Disaster Recovery Solutions
Trusted by 1,200+ businesses worldwide for professional Exchange administration and support services
Response SLA: 15-Minute Critical Issue Guarantee
15-minute average response for critical Exchange Server issues with direct access to certified administrators
Administrator Credentials: MCSA Exchange Certification
100% Microsoft Certified admins with 8+ years hands-on Exchange Server experience
Version Compatibility: Exchange 2010 to 2019 Support
Extended support for Exchange 2010-2019, including end-of-life versions
Cost Structure: Offshore Administration Model
24/7 admin coverage at fraction of the cost of hiring full-time Exchange administrators
24/7 Exchange Server Administration and Emergency Response Services
Comprehensive Exchange Server support services covering emergency recovery, performance optimization, security, and migration planning
Critical Incident Response: Database, Transport, and Mail Flow Recovery
Critical incident response is the emergency diagnosis and restoration of failed Exchange Server services, which typically involves database mount failures, mail flow interruptions, and corruption recovery requiring immediate certified administrator intervention.
- 15-minute phone answer guarantee
- Database corruption recovery
- Mail queue restoration
- Mailbox recovery and verification
- 24/7/365 direct phone line
Version Upgrades: Exchange Server 2010/2013 to 2016/2019 Migration
Exchange Server migration is the structured upgrade from legacy versions (2010/2013) to modern releases (2016/2019/SE), which requires comprehensive mailbox testing, Active Directory preparation, and after-hours execution to minimize business disruption.
- Exchange 2010/2013 → 2016/2019 upgrades
- On-premises → Microsoft 365 migrations
- Hybrid Exchange Server configuration
- Database consolidation
- After-hours migration scheduling
Security Hardening: Patch Management and Compliance Auditing
Security hardening is the systematic implementation of security patches, SSL/TLS certificates, and compliance configurations, which requires coordination with Active Directory, firewall rules, and regulatory frameworks like SOC 2 and ISO 27001.
- Critical security patch deployment
- SSL/TLS certificate management
- Exchange Server audit configuration
- Message encryption setup
- Security compliance assessments
Performance Management: Database Tuning and Mail Flow Optimization
Performance optimization is the systematic tuning of Exchange Server database resources, mail queue management, and mailbox sizing, which requires analysis of transaction logs, memory utilization, and IOPS metrics to prevent service degradation.
- Database optimization
- Mail flow troubleshooting
- Resource utilization tuning
- Queue management
- 24/7 proactive monitoring
Microsoft-Certified Exchange Server Administrator Team Comparison
Compare enterprise Exchange Server support options and understand the value of professional email administration services
| What Matters | Other Providers | In-House Admin | Medha Cloud |
|---|---|---|---|
| Response Time | 2-4 hours (business hours only) | Immediate* *if available | 15 minutes 24/7/365 |
| Annual Cost | $8,400+ ($700 x 12 incidents) | $120,000+ salary + benefits | $10,788 ($899 x 12 months) |
| End-of-Life Support (Exchange 2010/2013) | No — Refused "Too old" | Maybe if they remember it | Yes — We support them until you upgrade |
| 24/7 Availability | No — Business hours or extra fee | No — Not realistic | Yes — Always on no extra cost |
| Unlimited Tickets | No — Pay per incident | Yes | Yes — Unlimited |
| Exchange Certified | Partial — Some engineers | Maybe | Yes — All engineers |
| Microsoft Gold Partner | Rarely | N/A | Yes — Verified |
| Global Team Coverage | Limited — Limited hours | No — Single timezone | Yes — 24/7 worldwide |
Partnership Status: Microsoft Solutions Partner
Microsoft Solutions Partner status—held by less than 1% of Microsoft partners worldwide
What this means
Direct Microsoft support channels and early access to updates. Only top-tier certified partners achieve this status.
Team Composition: 100% MCSA-Certified Administrators
Every engineer holds active Exchange Server certifications (MCSE Messaging, Exchange certifications)
Experience level
Average of 8+ years hands-on Exchange Server experience across all versions (2010, 2013, 2016, 2019, SE).
Security Standards: ISO 27001 and SOC 2 Compliance
ISO 27001, ISO 9001:2015, CMMI Level 3, and SOC 2 certified
Your data security
We handle your Exchange Server access with Fortune 500-level security standards and compliance. Remote sessions encrypted and logged.
Coverage Model: 24/7 Global Administrator Availability
Direct access to senior engineers at any hour, no escalation queues
Real availability
24/7 access to Microsoft Certified Exchange admins for critical incidents. Direct engineer contact with immediate remote assistance capabilities.
Deployment Experience: 1,200+ Enterprise Implementations
9+ years fixing Exchange Server crises across industries
Experience
Supporting 5 to 500+ Exchange mailboxes across healthcare, legal, finance, and manufacturing. 11,000+ incidents resolved since 2016.
Pricing Structure: Incident, Monthly, and Enterprise Tiers
Plans that fit your needs and budget, with no surprise fees
Pricing range
Pay-per-incident ($300), monthly plans with unlimited tickets ($899-$1,499), or custom enterprise pricing. No hidden costs.
Actual Response Times by Incident Severity
Measured response times from 1,247 resolved Exchange Server incidents (2016-2025) compared to Industry Standard SLAs.
| Severity Level | Description | Industry Standard SLA | Medha Cloud Actual |
|---|---|---|---|
| P1 — Critical | Exchange completely down, all users offline | 2-4 hours | 15 minutes(avg: 8 min) |
| P2 — High | Mail flow stopped, database mount failures | 4-8 hours | 30 minutes(avg: 22 min) |
| P3 — Medium | Performance issues, individual mailbox problems | 8-24 hours | 1 hour(avg: 45 min) |
| P4 — Low | Questions, configuration changes, advice | 24-48 hours | 4 hours(avg: 2.5 hrs) |
Exchange Server Support Process: From Assessment to Resolution
Professional Exchange Server support process from initial contact to complete resolution
Contact Us — Anytime, Anywhere
0-2 minutes
Call, email, or live chat the moment an issue occurs. Our 24/7/365 team answers within minutes—no automated systems, no ticket queues.
- •Phone: Instant pickup during business hours
- •Chat: 2-minute average response time
- •Email: 15-minute response guarantee
Rapid Assessment — Under 15 Minutes
2-15 minutes
Rapid assessment is the immediate analysis of Exchange Server health indicators including transaction logs, disk space, database status, and mail queue backlog, which enables our Microsoft Certified administrators to identify root causes within 15 minutes of initial contact.
- •We ask: What happened? When? Any updates or changes?
- •We check: Exchange logs, disk space, database status, mail queues
- •We determine: Root cause and fix plan
Fix Implementation
45 minutes - 3 hours (typical)
Fix implementation is the execution of documented recovery procedures for Exchange Server issues, which includes database repairs, service restarts, mail queue clearing, and verification testing to ensure complete resolution before closing the incident.
Testing & Verification
15-30 minutes
We test the fix before closing the ticket. Exchange online? Mail flowing? Mailboxes accessible? Services running? We verify all of it.
- •Test mail flow and delivery
- •Verify mailbox accessibility
- •Check all Exchange services running
- •Confirm no errors in Exchange logs
Prevention & Documentation
30 minutes post-resolution
After resolution, we provide a detailed incident report with root cause analysis, steps taken, and recommendations to prevent recurrence.
Total Resolution Time
Most issues fixed in 2-3 hours. Critical P1 issues (Exchange down, corruption): 3-hour SLA.
Exchange Server Technologies We Support
Our Microsoft Certified administrators provide comprehensive support across the Exchange Server technology stack, including but not limited to:
Core Components
- • Information Store (mailbox databases)
- • Transport Services (SMTP routing)
- • Client Access Services
- • Active Directory integration
- • Edge Transport Server
- • System Attendant
Protocols & Services
- • MAPI (Messaging API)
- • SMTP relay
- • Exchange Web Services (EWS)
- • ActiveSync
- • Autodiscover
- • Offline Address Book (OAB)
Infrastructure & Updates
- • Active Directory integration
- • Database Availability Groups (DAG)
- • Load balancing
- • SSL/TLS certificates
- • Cumulative Updates (CU)
- • Service Level (SL) patches
Migration & Recovery: Cutover migration, Hybrid migration, PST import/export, eDiscovery tools
Enterprise Exchange Support Pricing and Service Level Agreements
Pay per incident or get unlimited Exchange Server support—pick what works for your budget
Incident-Based Support: Single Issue Resolution
One-time fee
Perfect For:
- Testing our service
- One-time Exchange crisis
- Small Exchange environments
- Single issue resolution
- 15-min response
- Root cause analysis
- Emergency support
- Remote access
- Incident report
Reactive Support Plan: Unlimited Break-Fix Service
/server/month (billed annually)
Perfect For:
- Small to mid-size Exchange environments
- Unlimited Exchange tickets
- Cancel anytime
- Unlimited support tickets
- 15-min response 24/7
- Email/phone/chat support
- Remote access
- Business hrs priority
- Knowledge base access
Proactive Support Plan: 24/7 Monitoring and Administration
/server/month (billed annually)
Perfect For:
- Production Exchange environments
- Monitoring + optimization included
- Cancel anytime
- 10-min response 24/7
- Proactive monitoring
- Monthly health report
- Patch management
- Capacity planning
- Quarterly reviews
- Priority support queue
- After-hours priority
Exchange Migration and High Availability Success Stories
Real results from IT teams running Exchange Server in production.
"Exchange crashed at 3:15 AM. Database wouldn't mount. 180 users locked out of email. Called Medha's emergency line. Admin answered in 11 minutes. Remoted in. Exchange back up by 5:10 AM. Saved us $45,000 in downtime."
David Chen
IT Director, HealthCare Systems Inc.
250 employees • 8 Exchange servers
"Exchange mail flow stopped during production. Users couldn't send orders. Business stopped. 85 workers waiting. Called Medha at 9:47 AM. Admin on phone by 9:55 AM. Mail flowing by 10:48 AM. Been using their proactive plan 2 years. Zero Exchange failures since."
Michael Thompson
Operations Director, Precision Parts Manufacturing
320 employees • 12 Exchange servers
Exchange Server Support FAQ: Technical and Compliance Answers
Common questions about our Exchange Server support services
Still Have Questions?
Our Exchange Server support team is here to help you
Other Server Support Services
Need support for other server platforms? We cover all major server technologies.
Exchange Server Down? Call Us Now
24/7 emergency support from Microsoft admins. 15-minute phone answer guaranteed. We remote in and fix it.
15-Min Response
24/7/365 emergency support
11,000+ Issues Fixed
Proven track record
End-of-Life Support
Exchange 2010/2013/2016
Contact Our Exchange Server Support Team
24/7 emergency support. Call us now. 15-minute response time guaranteed.
Phone (24/7 Emergency)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Emergency)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute phone answer guarantee during business hours. 30-minute guarantee after hours. We're here when you need us most.