MedhaCloud
ExchangeSharePointMSSQLMySQLLinuxWindowsVMwareIIS15-min Response24/7 Support99.99% Uptime10 PlatformsExchangeSharePointMSSQLMySQLLinuxWindowsVMwareIIS15-min Response24/7 Support99.99% Uptime10 Platforms

Managed Server Support Services

Stop waiting hours for a Tier 1 tech to call back. Senior certified engineers handle every critical ticket across Windows, Linux, Exchange, SQL, VMware, IIS and SharePoint. 1,200+ businesses, 99.99% uptime SLA, from $299/month.

GET SUPPORT QUOTE →TALK TO AN EXPERT
0 min
Critical Response SLA
0.00%
Uptime SLA
0,200+
Businesses Worldwide
0
Server Platforms
The server support problem

Your servers fail. Your MSP takes hours to call back.

0hrs

Average support response at commodity MSPs. Ours is under 15 minutes — routed straight to senior engineers.

$0K

Average cost of one hour of server downtime for an SMB. Our 99.99% uptime SLA keeps servers online.

0%

Of tickets at budget providers get escalated twice before resolution. Ours go to senior engineers on first touch.

24/7

Proactive monitoring across CPU, memory, disk, network and services — issues caught before users call.

All server support practices

10 platforms. One engineering team.

// Microsoft Stack
01

Exchange Server Support

DAG, hybrid, mail flow, migration and remediation. Certified Exchange engineers.

Learn More →02

SharePoint Server Support

SharePoint 2016/2019 admin — site collections, workflows, upgrade paths.

Learn More →03

Microsoft SQL Server Support

SQL 2016-2022 admin — AlwaysOn, backups, indexing, query tuning.

Learn More →04

Windows Server Support

AD, GPO, DNS, DHCP, File Services, Hyper-V, patching and break-fix 24/7.

Learn More →05

IIS Web Server Support

IIS 8-10 admin — app pools, SSL, performance tuning, caching.

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// Linux & Open-Source
06

Linux Server Support

RHEL, CentOS, Ubuntu, Debian. LAMP, LEMP, kernel, security and tuning.

Learn More →07

MySQL Database Server Support

MySQL 5.7/8.0 admin — replication, backups, indexing, query optimization.

Learn More →08

Application Server Support

Apache Tomcat, JBoss and enterprise app servers — deploys, tuning, load balancing.

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// Virtualization
09

VMware ESXi Server Support

ESXi and vCenter admin — VM provisioning, resource optimization, DR.

Learn More →10

Virtualization Infrastructure Support

Hyper-V and VMware — P2V conversion, high availability, storage and network.

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What's included

Every plan. Every server. Every deliverable.

01

24/7 Proactive Monitoring

Automated CPU, memory, disk, network and service-availability alerts with senior-engineer triage.

02

Patching & Updates

Windows Update, Linux package management, Exchange CUs, SQL service packs — tested and staged.

03

Performance Tuning

Query optimization, indexing, app-pool tuning, kernel parameters, resource re-balancing.

04

Security Hardening

Server hardening, firewall rules, least-privilege, Active Directory and GPO policy enforcement.

05

Backup Verification

Daily backup checks, restore tests, DR runbooks — backups that actually restore.

06

Migration & Upgrades

Datacenter moves, P2V, cloud lifts (AWS/Azure/GCP), OS upgrades — scheduled in maintenance windows.

07

15-Min Critical SLA

Crashes, database corruption, outages — routed directly to senior engineers, not Tier 1 triage.

08

Real-Time Dashboards

Live server health and performance metrics with monthly business reviews.

Pricing

Fixed monthly pricing. No surprises.

Starter
$299/mo
  • ●1-5 servers
  • ●Best for: SMB single-site infra
  • ●15-min critical SLA
  • ●24/7 monitoring
  • ●Patching + backups
ORDER NOW →
Popular
Growth
$699/mo
  • ●6-15 servers
  • ●Best for: Multi-server or hybrid cloud
  • ●15-min critical SLA
  • ●24/7 monitoring
  • ●Patching + backups
ORDER NOW →
Scale
$1,299/mo
  • ●16-30 servers
  • ●Best for: Multi-site, DAG, AlwaysOn
  • ●15-min critical SLA
  • ●24/7 monitoring
  • ●Patching + backups
ORDER NOW →

Custom pricing for larger environments (30+ servers) and one-time engagements (migrations, upgrades, hardening) are quoted separately. All plans include 99.99% uptime SLA and senior-engineer triage on critical tickets.

From our clients

“We moved 12 servers and 140 mailboxes off our previous MSP to Medha Cloud. Migration ran over a weekend with zero downtime. Support response went from hours to minutes. We should have switched years ago.”

Rachel S. — IT Director, Healthcare Services Company · 12 servers (Windows + Exchange + SQL), 140 mailboxes

FAQ

Frequently Asked Questions

What server platforms do you support?+
We support 10 major platforms: Windows Server (2016-2022), Linux/Unix (RedHat, Ubuntu, CentOS), Microsoft Exchange Server, VMware ESXi/vCenter, Microsoft SQL Server, MySQL, Microsoft IIS, SharePoint Server, Hyper-V, and application servers (Tomcat, JBoss). If you have a different platform, contact us — we likely support it.
What's included in your 15-minute response time SLA?+
For critical server issues (server crashes, database corruption, network outages), you get a guaranteed 15-minute response from a senior engineer via phone, email, or ticketing system. Non-critical issues (password resets, software installations) are handled within 4 hours. This SLA is included in all managed server support plans.
Do you provide 24/7 server monitoring?+
Yes. We monitor CPU usage, memory, disk space, network connectivity, and service availability 24/7. When thresholds are exceeded, our engineers get automatic alerts and investigate immediately. You also get access to real-time dashboards showing server health and performance metrics.
How do you charge for server support services?+
We offer fixed monthly pricing based on the number of servers and platforms. Typical plans: 1-5 servers ($299/month), 6-15 servers ($699/month), 16-30 servers ($1,299/month). Custom pricing for larger environments. One-time projects (migrations, upgrades) are quoted separately.
Can you help with server migrations and upgrades?+
Yes. We migrate servers between datacenters, physical to virtual (P2V), cloud migrations (on-premises to AWS/Azure), and operating system upgrades (Windows Server 2012 to 2022, CentOS 7 to RHEL 9, etc.). Most migrations are scheduled during maintenance windows to minimize downtime.
Do you support both on-premises and cloud servers?+
Yes. We support servers in your own datacenter, colocation facilities, and cloud platforms (AWS EC2, Azure Virtual Machines, Google Compute Engine). Many clients have hybrid environments — some servers on-premises, some in the cloud — and we manage both from a single pane of glass.

Your servers deserve better support.

15-min critical SLA. 99.99% uptime. From $299/month. Senior engineers on every ticket.

GET SUPPORT QUOTE →CALL +1 646 775 2855

Free consultation · 15-min response · 1,200+ clients

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