Terms of Service

2.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. By registering, you represent that all information provided is accurate and complete.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• • Use strong passwords and enable multi-factor authentication (MFA)
• • Notify us immediately of unauthorized access
• • Accept responsibility for all activities under your account
• • Not share credentials with unauthorized parties

2.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks.

3.1 Pricing

Service fees are specified in your Service Order or Invoice. Prices are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change pricing with 30 days' written notice.

3.2 Billing and Invoicing

• • Billing Cycle: Monthly, quarterly, or annually as agreed
• • Payment Methods: Bank transfer, credit card, online payment gateways
• • Due Date: Payment due within 15 days of invoice date unless otherwise agreed
• • Late Payments: Interest charged at 1.5% per month (18% per annum) on overdue amounts
• • Taxes: All fees exclude applicable taxes (GST, service tax). Customers responsible for taxes

3.3 Overdue Accounts

Accounts overdue by 30+ days may be suspended. Services will be restored upon full payment. Accounts overdue by 60+ days may be terminated, and data may be deleted.

5.1 Your Data

You retain all ownership rights to data you upload or store ("Customer Data"). You grant us a limited license to host, store, and process Customer Data solely to provide Services.

5.2 Backups

We perform regular backups for disaster recovery purposes. However, you are responsible for maintaining your own backups. We do not guarantee data recovery in all circumstances.

5.4 Data Deletion

Upon service termination, Customer Data may be deleted after 30 days. Request data export before termination. We are not obligated to retain data after account closure.

7.1 Medhacloud IP

All intellectual property rights in our Services, including software, infrastructure, documentation, trademarks, and branding, belong to Medhacloud. You may not copy, modify, or reverse engineer our systems.

7.2 Customer IP

You retain all rights to Customer Data and intellectual property you create using our Services. We claim no ownership over Customer Data.

7.3 Third-Party Licenses

You are responsible for obtaining licenses for third-party software (OS licenses, control panels, applications) unless included in your service package.

10.1 By Customer

You may terminate services with 30 days' written notice. Early termination of annual contracts may incur cancellation fees (remaining balance due).

10.2 By Medhacloud

We may terminate services immediately if you:

• • Violate these Terms or Acceptable Use Policy
• • Fail to pay invoices for 60+ days
• • Engage in fraudulent or illegal activities
• • Pose security risks to our infrastructure or other customers

12.1 Amendments

We may update these Terms with 30 days' notice. Continued use of Services after updates constitutes acceptance. Material changes will be notified via email.

12.2 Severability

If any provision is deemed unenforceable, the remaining provisions remain in full effect.

12.3 Entire Agreement

These Terms, along with the Privacy Policy, AUP, and SLA, constitute the entire agreement between you and Medhacloud, superseding all prior agreements.

12.4 Force Majeure

We are not liable for failure to perform obligations due to events beyond our control (natural disasters, war, pandemics, government actions, internet outages).

12.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of business.