Privacy Policy
Last Updated: January 15, 2025
Medhacloud Solutions Private Limited ("Medhacloud," "we," "our," or "us") operates cloud hosting, managed services, and IT consulting services. This Privacy Policy applies to all data collected through our website, services, and customer interactions.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, billing address, payment information
- Service Data: Information about your use of our services, support tickets, service configurations
- Communication Data: Records of your communications with us (emails, chat, phone calls)
1.2 Automatically Collected Information
When you access our services, we automatically collect:
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent, clicks, referral sources, access times
- Service Logs: Server logs, error reports, performance metrics, security events
- Cookies: Session cookies, preference cookies, analytics cookies
1.3 Customer Data
Important: Data you upload, store, or process using our services ("Customer Data") remains your property. We act as a data processor and only access Customer Data as necessary to provide services, prevent security incidents, or comply with legal obligations.
2. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Provision, maintain, and improve our cloud hosting and managed services
- Account Management: Create and manage your account, process payments, send invoices
- Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
- Security & Fraud Prevention: Detect, prevent, and investigate security threats, fraud, or unauthorized access
- Communications: Send service notifications, security alerts, billing updates, and marketing communications (with consent)
- Analytics & Improvement: Analyze usage patterns to improve our services, develop new features
- Legal Compliance: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication, least privilege principle
- Infrastructure Security: Firewalls, intrusion detection, DDoS protection, regular security audits
- Data Centers: SOC 2, ISO 27001 certified facilities with 24/7 monitoring
- Employee Training: Regular security awareness training and background checks
Disclaimer: While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the security of your account credentials and notifying us immediately of any unauthorized access.
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Data retained while account is active
- Closed Accounts: Data retained for 90 days after account closure (backups may persist longer)
- Legal Requirements: Financial records retained for 7 years (India Income Tax Act)
- Logs & Analytics: Anonymized logs retained for 12 months for security and performance analysis
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@medhacloud.com or call +91 93536 44646
7. International Data Transfers
Medhacloud operates data centers in India and partners with global cloud providers (AWS, Azure, Google Cloud). Your data may be transferred to, stored, or processed in locations outside India. When transferring data internationally, we ensure:
- Compliance with Indian data protection laws (Digital Personal Data Protection Act, 2023)
- Standard Contractual Clauses (SCCs) with international partners
- Adequate safeguards equivalent to those provided under Indian law
- Customer choice of data residency (India, USA, EU, Singapore, etc.)
9. Children's Privacy
Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately at privacy@medhacloud.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying a prominent notice in your account dashboard
Your continued use of our services after policy changes constitutes acceptance of the updated terms.
11. Contact Information
India Headquarters (Governing Jurisdiction)
Medhacloud Solutions Private Limited
#74, 7th Cross, Krishna Garden
Bengaluru, Karnataka 560083, India
Email: privacy@medhacloud.com
Phone: +91 93536 44646
USA Office
Medhacloud Inc.
30 N Gould St Ste R
Sheridan, WY 82801, United States
Email: usa@medhacloud.com
Phone: +1 646 775 2855
Data Protection Officer: dpo@medhacloud.com
Governing Law: This Privacy Policy is governed by the laws of India. Jurisdiction: Courts of Bengaluru, Karnataka, India.