What Windows Server versions do you support?

We support Windows Server 2012 R2, 2016, 2019, 2022, and Windows Server Core editions.

Can you help with Active Directory issues?

Yes, we resolve AD replication issues, Group Policy problems, trust relationships, and user/group management.

Do you provide 24/7 support?

Yes, we offer 24/7 emergency support for critical server issues with guaranteed response times.

Can you help with Windows Server migrations?

Yes, we migrate from older Windows Server versions to 2019/2022 including AD and file server migrations.

What about Hyper-V support?

We provide complete Hyper-V administration including VM management, replication, and failover clustering.

Do you support Azure hybrid scenarios?

Yes, we manage Azure AD Connect, Azure Arc, and hybrid identity configurations.

Can you help with Windows Server security?

Yes, we implement security baselines, patch management, and hardening best practices.

What is your response time for critical issues?

Critical issues receive response within 30 minutes with 24/7 availability.

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Windows Server Support Services

Blue screen? AD replication failing? GPO not applying? 15-min critical SLA. Certified Windows admins on Server 2016, 2019, 2022, 2025. AD, GPO, DNS, DHCP, IIS, Hyper-V, WSUS, RDS — full-stack coverage. From $299/server/month.

VIEW PLANS →EMERGENCY HELP

0 min

Critical SLA

0,400+

Servers Managed

0.00%

Uptime SLA

Recovery Rate

When things break

AD broken. Users locked out. Clock ticking.

What's included

Every Windows role, covered.

Pricing

Fixed pricing. No surprises.

Enterprise plans with dedicated engineers are custom-quoted for 50+ servers. All plans include MCSA-certified admins, ISO 27001 security, EOL Windows support (2008 R2, 2012), no setup fees, cancel-anytime.

From our clients

“Our DC replication broke Saturday morning and users couldn't log in. Medha's engineer identified a tombstone lifetime issue in 20 minutes, seized FSMO roles, rebuilt the secondary DC and we were back online by lunch. Absolute Windows experts.”

Jennifer A. — IT Manager, Adams Consulting · 3-DC forest, 450 users

FAQ

Frequently Asked Questions

What's your actual response time for critical Windows Server Support issues?+

We answer the phone in under 15 minutes during business hours and within 30 minutes after hours. Average phone answer time across all severity levels: 8 minutes. Once we're on the call, we stay until the issue is resolved.

Do you support end-of-life versions?+

Yes. Most MSPs refuse to touch EOL versions. We support them. Our certified engineers know these versions inside out. We patch them, secure them, and keep them running until you can budget an upgrade.

How do you secure remote access to our servers?+

Every remote session is encrypted (SSH/SSL or AES-256 RDP) and logged. All engineers sign NDAs. We don't download production data. We revoke access credentials after every session. ISO 27001 and SOC 2 certified processes ensure enterprise-grade security.

What's the difference between Reactive and Proactive support?+

Reactive Support ($299/server/month) fixes problems when they happen. Unlimited tickets. 15-minute phone answer. Proactive Support ($499/server/month) includes everything in Reactive PLUS 24/7 monitoring, pre-emptive patching, monthly health reports and capacity planning.

Do you help with migrations and upgrades?+

Yes. We migrate, upgrade and consolidate across all supported platforms. Projects are scheduled in your maintenance window, rehearsed in staging and rolled back safely if anything breaks.

What if we already have a critical issue right now?+

All support plans cover new issues from day one. If you have a crisis right now, call us. Describe what's broken. We'll quote a fixed price to fix it. Once fixed, your monthly plan covers all future issues.