TERMS OF SERVICE
By these Terms of Service, Medha Hosting Opc Private Limited running service under brand name Medha Cloud. ("Medha Hosting OPC Private Limited or Medha Cloud" or the "Company"), an Indian Company, and the subscriber (the “Subscriber”), as identified at the top of the first page of the term sheet portion of this Agreement (the “Term Sheet”), agree as follows:
1.1 “Base Monthly Service Fee” consists solely of the base monthly service fee paid by a Subscriber for the selected Medha Cloud Services and excludes all other fees which might be charged to the Subscriber, including but not limited to, set-up fees, fees for local loop, space rental fees, charges for additional services such as management services, incremental bandwidth usage or hard drives beyond that which are available without additional charge under Medha Cloud standard rates, hourly support and other types of optional additional Services.
“Services” shall include any one or more of the following:
a. Hosting Service, Dedicated Server or Hosting Service: a type of internet hosting in which the Subscriber leases an entire server not shared with anyone else. This offers more flexibility than shared hosting as organizations are able to have full control over the server(s), included but not limited to, a choice of operating system and hardware;
b. Virtual Private Server (“VPS”) or Hybrid Server: a virtual machine sold as a service by an Internet hosting service. A VPS runs its own copy of an operating system and Subscribers may have super-user-level access to that operating system (“OS”), allowing them to install almost any software that runs on that OS. In many respects, a VPS is functionally equivalent to a dedicated physical server and being software-defined is more easily created and configured to a Subscriber’s wants and needs. While a VPS is more affordable than its equivalent physical server, a VPS shares its underlying physical hardware with other VPSs, which may result in lower performance depending on the workload of any other executing virtual machines.
c. Cloud Servers: a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (such as computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort. Cloud servers and storage solutions provides Subscribers and enterprises with various capabilities to store and process their data in either privately owned or third-party data centers that may be located far from the Subscriber – ranging in distance from across the city to across the world. Cloud servers relies on sharing of resources to achieve coherence and economy of scale, similar to a utility, like the electricity grid over an electricity network.
d. Colocation: also known as a “Carrier Hotel”, is a type of data center where equipment, space and bandwidth are available for rent to retail customers. Colocation facilities provide space, power, cooling and physical security for the server, storage and networking equipment of other firms, and connects the server and equipment to a variety of telecommunications and network providers with a minimum of cost and complexity.
e. Managed Hosting: applies to both physical dedicated servers, hybrid servers and virtual servers, as many subscriber companies prefer a hybrid/combination of physical and virtual hosting services.
f. IP Transit/ Bandwidth Service: is a performance-tuned global IP system with dense connectivity across all major fiber hubs in Mumbai and Delhi data centers. IP Transit on both the IPv4 and IPv6 standards allows for native IPv6 connectivity in both locations.is a performance-tuned global IP system with dense connectivity across all major fiber hubs in Mumbai and Delhi data centers. IP Transit on both the IPv4 and IPv6 standards allows for native IPv6 connectivity in both locations.
g. Cloud Trial: users can get the possibility to trial the Medha Cloud Public Cloud, through a trial. Trial users will be able to use limited resources on our Cloud platform: max. 2 virtual servers, 2 CPU cores, 2GB RAM, 50GB storage, 2 IP addresses, 1Gbps port speed, 2 backups with a 100GB storage limit, 2 templates and 2 OVA/ISO templates.
The Services, unless otherwise stated in the Agreement, shall be managed by the Subscriber.
“Subscriber” shall mean a corporation or an individual over the age of eighteen (18), acting for commercial or business purposes, named on the invoice and responsible, unless otherwise agreed with Medha Cloud, for paying the charges for the Services provided under the TOS and entitled to receive any notice and information relating to these TOS or the Services.
“Terms of Service (“TOS” or “Agreement”)” shall mean the agreement in effect from time to time between Medha Cloud and the Subscriber, which is subject to these TOS and any other document or form that may be designated by Medha Cloud from time to time in accordance herewith as forming part of these TOS.
1.4 This agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by and construed in accordance with the laws of India, and any dispute, proceedings or claim between the parties relating to this agreement shall submit to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
1.5 Disclosure to Law Enforcement: The AUP specifically prohibits the use of Medha Cloud’s Services for illegal activities. Therefore, the Subscriber acknowledges and agrees that the Company may disclose any and all Subscriber information, including but not limited to assigned IP numbers, account history and account use to law enforcement agents without consent or notification to the Subscriber if Medha Cloud is required to do so by law. Medha Cloud will not disclose Subscriber information to third-party or international agencies unless a court order has been obtained. Medha Cloud shall have the right to terminate all Services set forth in this Agreement should the Subscriber use the Services for illegal purposes.
“Term” shall mean the length of time specified in the Agreement between Subscriber and Medha Cloud and shall include any renewal term. Renewal term shall include any automatic renewal of the term in accordance with these Terms of Service, or any other renewal term agreed to by the parties in writing.
3. AUTOMATIC RENEWAL AND CANCELLATION
a. Subscriber shall be entitled to cancel all or any part of its Services by providing written notice to Medha Cloud as follows:
In the case of a monthly Term, the Subscriber shall be required to provide written notice of cancellation at least 30 calendar days’ prior to the expiry of the Term or renewal term; and
In the case of any Term that is for a term longer than one month, the Subscriber shall be required to provide notice of cancellation at least 60 calendar days’ prior to the expiry of the Term or renewal term
b. In the event that Subscriber does not give notice of cancellation in accordance with the foregoing section, the Term of the Agreement shall automatically renew for a renewal term that is equivalent in length to the Term specified in the Agreement between Subscriber and Medha Cloud.
c. In the event that Subscriber gives notice of cancellation of some, but not all of the Services contained in its Agreement with Medha Cloud, the Term for the remaining Services shall automatically renew of a renewal term that is equivalent in length to the Term specified in the Agreement between Subscriber and Medha Cloud.
d. At the end of any required notice period for cancelation, Medha Cloud shall be entitled to reclaim any servers or other equipment belonging to Medha Cloud, in addition to any other rights provided for herein.
4. SERVICE RATES
The Subscriber acknowledges that the nature of the Services furnished by the Company and the initial rates and charges have been communicated to the Subscriber, as outlined on the Term Sheet of this Agreement. The Subscriber agrees to pay all fees and charges specified in this Agreement and relating thereto, on a monthly basis, in advance of or on the established due date of each month. The Subscriber is aware that the Company may prospectively change their specified rates and charges from time to time. Any promotional offers are contingent upon the Company achieving and maintaining its cost of service goals, including but not limited to, rates charged to the Company by its suppliers.
The Subscriber shall pay Medha Cloud all fees due upon receipt of an invoice specifying the amounts due (“Fees”). Fees are due and payable by the Subscriber within seven (7) days of the date of the invoice. The Acceptance by the Company of late or partial payments shall not waive any of Medha Cloud’s rights to collect the full amount due under this Agreement.
Establishment of the Services is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's Services. All accounts and Services provided by Medha Cloud to Subscribers are subject to the current tax rate as imposed by the state of Karnataka and India.
6. PAYMENTS AND FEES
Services will be suspended on Subscriber accounts that reach one (1) day past the invoice due date and a ten percent (10%) late fee will be added to the outstanding balance.
Once an account becomes one (1) day overdue, Services will enter into a 'suspended state'. In the 'suspended state' Subscriber data will not be in jeopardy. Services will be terminated on accounts that reach seven (7) days past due. Once a Cloud, VPS, or Hybrid server enters the 'canceled state', data will be lost as the entire virtual instance is automatically deleted. Dedicated servers entering into a ‘cancelled state’ are in high-risk of data being lost (example: in the event of a server being re-provisioned). Once a service has been terminated, the data is not recoverable. If Medha Cloud suspends or terminates the Services, the Subscriber will continue to be responsible for the payment of any amount owing on their account to Medha Cloud. If the Subscriber has pre-paid their account, the pre-paid amount will be forfeit.
7. REFUND AND DISPUTES
All payments to Medha Cloud are non-refundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within ten (10) days of the time the dispute occurred. If the Subscriber disputes a charge made to his/her/its credit card that, in the Company's sole discretion, is a valid charge under the provisions of the TOS and/or AUP, the Subscriber agrees to pay Medha Cloud an "Administrative Fee" of no less than One Hundred Dollars ($100).
8. FAILURE TO PAY
The Company may temporarily deny Services to the Subscriber by placing the Subscriber’s account into a suspended state or terminate this Agreement upon the failure of the Subscriber to pay charges when due. Such denial or termination will not relieve the Subscriber of his/her/its responsibility to pay all accrued charges.
9. SUBSCRIBER ACKNOWLEDGEMENTS
The Subscriber acknowledges that the Services provided are of such a nature that the Services can be interrupted for many reasons other than the negligence of the Company and that damages resulting from any interruption of the Services are difficult to ascertain. Therefore, the Subscriber agrees that the Company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the Company. The Subscriber further acknowledges that the Company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the Subscriber for the Services during the period damages occurred. In no event shall the Company be liable for any special or consequential damages, loss or injury.
10. SUPPORT BOUNDARIES
Medha Cloud provides 24x7 technical support to its Subscribers for managed and non-managed Services. The Company limits its technical support to the Services, being its area of expertise. The following are Medha Cloud’s guidelines when providing support: Medha Cloud provides support related to the Subscriber’s hosting’s physical functioning. Medha Cloud does not offer technical support for application specific issues such as cgi programming, html or any other such issue. Medha Cloud does not provide technical support for the Subscriber’s customers. If the Subscriber has email access, Medha Cloud encourages the Subscriber to email firstname.lastname@example.org for assistance. Lastly, the Knowledge Base in the Medha Cloud program the Subscriber is using may have the answer to the Subscriber’s question. As such, Medha Cloud encourages the Subscriber to investigate these resources before calling tech support.
With respect to managed Services, Medha Cloud will not interfere with the Subscriber’s developed software. The scope of support boundaries for managed Services will be defined on an individual Subscriber basis and will be outlined on the Term Sheet portion of this Agreement.
Support boundaries for both managed and unmanaged Services can also be found on the Medha Cloud website.
11. INBOUND/OUTBOUND DDOS ATTACKS
Distributed Denial of Service Attack (“DDoS”) is a type of denial-of-service attack in which an attacker uses malicious code installed on various computers to attack a single target. An attacker may use this method to have a greater effect on the target than is possible with a single attacking machine. As a Medha Cloud user, the Subscriber is ultimately responsible for making sure that his/her/its account is secured and that no root kits or viruses are on his/her/its server.
Violation of this Inbound/Outbound DDoS policy will result in severe penalties. Upon notification of an alleged violation of this policy, whether the Subscriber’s server has become the victim of a DDoS Attack or the Subscriber is deliberately performing the DDoS, Medha Cloud will invoice the Subscriber Five Dollars ($5) per DDoS incident unless client subscribes to a DDoS protection package and initiate an immediate investigation. During the investigation, Medha Cloud may restrict the Subscriber’s access to the network to prevent further violations. If a Subscriber is found to be in violation of Medha Cloud’s DDoS policy, Medha Cloud may, at its sole discretion, restrict, suspend or terminate the Subscriber's account.
As Medha Cloud’s Subscribers are ultimately responsible for the actions of their clients over the Medha Cloud network, it is advisable that Subscribers develop a similar or stricter policy for their respective clients.
12. UNSOLICITED COMMERCIAL EMAIL
Medha Cloud takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (“UCE” or “SPAM”) over its network. Very simply this means that Subscribers of the Company may not use or permit others to use the Medha Cloud network to transact in UCEs. Subscribers of Medha Cloud may not host or permit the hosting of sites or information that is advertised by UCEs from other networks. Violations of this policy carry severe penalties, including termination of the Services.
Violation of Medha Cloud’s SPAM policy will result in severe penalties. Upon notification of an alleged violation of its SPAM policy, Medha Cloud will initiate an immediate investigation (within 48 hours of notification). During the investigation, Medha Cloud may restrict Subscriber's access to the network to prevent further violations. If a Subscriber is found to be in violation of Medha Cloud’s SPAM policy, Medha Cloud may, in its sole discretion, restrict, suspend or terminate the Subscriber’s account. Further, Medha Cloud reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Medha Cloud will notify law enforcement officials if the violation is believed to be a criminal offense.
First violations of this policy will result in an "Administrative Fee" of Two Hundred and Fifty Dollars ($250.00) and the Subscriber’s account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of Five Hundred Dollars ($500.00) and immediate termination of the Subscriber’s account. Subscribers who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed One Hundred and Seventy-Five Dollars ($175.00) per hour to account for the time Medha Cloud personnel will have to spend to investigate the matter. SUBSCRIBERS ARE NOT TO SEND SPAM from their servers.
As Medha Cloud’s Subscribers are ultimately responsible for the actions of their clients over the Medha Cloud network, it is advisable that Subscribers develop a similar or stricter policy for their clients.
Any Subscriber hosting websites or services on their server that support spammers or cause any of Medha Cloud’s IP space to be listed in any of the various Spam Databases will have their server immediately removed from the Medha Cloud network. The server will not be reconnected until such time that the Subscriber agrees to remove ANY and ALL traces of the offending material immediately upon reconnection and agrees to allow Medha Cloud access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from the Medha Cloud network without notice to the Subscriber. Any server guilty of a second violation WILL be immediately and permanently removed from the Medha Cloud network without notice.
13. NETWORK ISSUES
a. IP Address Ownership: If Medha Cloud assigns a Subscriber an Internet protocol (“Internet Protocol” or “IP”) address for the Subscriber’s use, the right to use that Internet Protocol address shall belong only to Medha Cloud and the Subscriber shall have no right to use that Internet Protocol address except as permitted by Medha Cloud, in its sole discretion, in connection with the Services during the term of this Agreement. Medha Cloud shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the Subscriber by Medha Cloud and Medha Cloud reserves the right, in its sole and absolute discretion, to change or remove any and all such Internet Protocol numbers and addresses. Medha Cloud’s allocation of IP addresses is limited by American Registry for Internet Numbers (“ARIN”) new policies. These new policies state that the use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to a Subscriber is that a Subscriber MUST use name-based hosting where possible. Medha Cloud will periodically review IP address usage, and if the Company finds that Subscribers are using IP addresses where name-based hosting could be used, Medha Cloud will revoke authorization to use those IP addresses that could be used with name-based hosting.
b. System and Network Security: Subscribers are prohibited from violating or attempting to violate the security of the Medha Cloud network. Violations of system or network security may result in civil or criminal liability. Medha Cloud will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Subscribers who are involved in such violations. These violations include, without limitation:
Accessing data not intended for such Subscriber or logging into a server or account, which such Subscriber is not authorized to access;
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
Attempting to interfere with the Services to any Subscriber, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
Taking any action in order to obtain Services to which such Subscriber is not entitled; and
If a Subscriber’s services are abusing the Medha Cloud network, Medha Cloud has the right to suspend and/or terminate the Subscriber’s server without notice and an additional” Administrative Fee” may apply.
14. NOTIFICATION OF VIOLATION
a. Medha Cloud under no duty to look at each Subscriber's activities to determine if a violation of the AUP has occurred, nor does Medha Cloud assume any responsibility through its AUP to monitor or police Internet-related activities.
b. Limits on Account Privileges: Any Subscriber, which Medha Cloud determines to have violated any element of the Company’s AUP, shall receive an email, warning him/her/it of the violation. The Services may be subject, at Medha Cloud’s discretion, to a temporary suspension pending a Subscriber's agreement in writing, to refrain from any further violations.
c. Account Suspension: Subscribers that Medha Cloud determines to have committed a second violation of any element of its AUP shall be subject to immediate suspension or termination of Services without further notice.
d. Loss of Preferred Member Status: Medha Cloud reserves the right to drop the section of IP space involved in SPAM or denial-of-service complaints if it is clear that the offending activity is causing great harm to parties on the Internet such as, if open relays are on a Subscriber’s network or on a Subscriber’s customer's network or if denial of service attacks are originating from a Subscriber’s network. In certain rare cases, Medha Cloud may have to take the aforementioned action before attempting to contact the Subscriber. If Medha Cloud does take action, the Company will contact the Subscriber at its earliest convenience thereafter.
15. SUSPENSION OF SERVICE OR CANCELLATION
Medha Cloud reserves the right to suspend network access to any Subscriber if, in the judgment of the Medha Cloud network administrators, the Subscriber's server is the source or target of the violation of any of the terms of the Company’s AUP. If inappropriate activity is detected, all accounts of the Subscriber in question will be deactivated until an investigation is complete. Prior notification to the Subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The Subscriber will not be credited for the time the Subscriber's machines are suspended for any reason, including late payment of Fees in accordance with section 6 herein.
16. MEDHA CLOUD AVAILABILITY
16.1 Due to Medha Cloud’s extensive network infrastructure, Medha Cloud can provide its Subscribers with a one hundred percent (100%) network uptime guarantee. In the event that any Services do not experience one hundred percent (100%) uptime in a given month, Medha Cloud will credit five percent (5%) of the Subscriber’s Base Monthly Service Fee for the first hour of downtime and subsequently an additional five percent (5%) for each hour of downtime thereafter with a maximum of an eighty percent (80%) refund. Any scheduled Emergency Downtime taken by Medha Cloud will not apply to this downtime calculation, nor to the credit calculation. This guarantee applies to Medha Cloud’s network uptime and not to any hardware, software or Services running on a Subscriber’s server.
Account credits will be issued when a credit request is made by the Subscriber. All requests for credits must be made within three (3) days of the incident. All requests for credits must be made by creating a support ticket at https://surge.Medha Cloud.com.
16.2 Save and except for any direct negligence on the part of Medha Cloud, the Subscriber agrees that the Company cannot be held liable for server downtime or data loss in the following emergency downtime (“Emergency Downtime”) circumstances:
a. Circumstances beyond Medha Cloud’s reasonable control, including without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third-party services, failure of third-party software or inability to obtain raw materials, suppliers or power used in or equipment needed for provision of the Medha Cloud Services;
b. Failure to access circuits to the Medha Cloud network, unless such failure is caused solely by Medha Cloud;
c. Scheduled maintenance and emergency maintenance and upgrades;
d. DNS issues outside the direct control of Medha Cloud;
e. False Agreement breaches reported as a result of outages or errors of any Medha Cloud uptime monitoring system; or
16.3 Multiple Network Interface Bonding Disclaimer
Please note that in the case of bonding multiple network interfaces, actual network speeds may vary from expected results. For example, two bonded 10Gbps network interfaces might create the expectation of a 20Gbps (10G + 10G) throughput. However, actual speeds may vary and high contingent upon several factors including but not limited to aggregation protocol (LACP) session handling, server processor capabilities/load, network congestion, routing, and/or latency.
17. POLICY AMENDMENTS
Medha Cloud reserves the right to amend its policies at any time. All sub-networks, resellers and managed servers of Medha Cloud must adhere to the existing Medha Cloud policies. Failure to follow any term or condition will be grounds for immediate cancellation. The Subscriber will be held responsible for the actions of his/her/its clients in the manner described in these TOS. Therefore, it is in the Subscriber’s best interest to implement a similar or stricter TOS for his/her/its own clients.
19. LIMITATIONS OF LIABILITY
MEDHA CLOUD, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS (IT BEING ACKNOWLEDGED BY THE SUBSCRIBER THAT FOR THE PURPOSES OF THIS SECTION ONLY, Medha Cloud IS CONTRACTING AS AGENT ON BEHALF OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS) SHALL NOT BE LIABLE TO THE SUBSCRIBER OR ANY OTHER PERSON (EXCEPT FOR PHYSICAL INJURIES AS A RESULT OF Medha Cloud’S NEGLIGENCE) FOR (1) ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOSSES INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF DATA, LOSSES RESULTING FROM A THIRD PARTY’S UNAUTHORISED ACCESS TO DATA, LOSS OF PROFIT, LOSS OF EARNINGS, FINANCIAL LOSS, LOSS OF BUSINESS OPPORTUNITY, PERSONAL INJURY, DEATH OR ANY OTHER DAMAGE OR LOSS HOWEVER CAUSED, RESULTING DIRECTLY OR INDIRECTLY, OR RELATING, IN ANY MANNER, TO THE TERMS AND CONDITIONS HEREIN, THE Medha Cloud SERVICES, OR THE SUBSCRIBER’S COMPUTER SYSTEM; OR (2) DEFAMATION OR COPYRIGHT INFRINGEMENT THAT RESULTS FROM MATERIAL TRANSMITTED OR RECEIVED OTHER THAN THE Medha Cloud’s SERVICES. THESE LIMITS APPLY TO ANY ACT OR OMMISION OF Medha Cloud, Medha Cloud’s EMPLOYEES, OR AGENTS, WHICH WOULD OTHERWISE BE A CAUSE OF ACTION IN CONTRACT, TORT OR ANY OTHER DOCTRINE OF LAW AND IN NO EVENT SHALL Medha Cloud’s LIABILITY TOWARD THE SUBSCRIBER EXCEED THE TOTAL AMOUNT PAID TO Medha Cloud BY THE SUBSCRIBER FOR ANY AFFECTED SERVICE, DURING THE 3-MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF THE CLAIM. THIS SECTION SHALL CONTINUE TO APPLY NOTWITHSTANDING EXPIRATION OR TERMINATION OF THESE TOS.
20. NO WARRANTIES
THE SUBSCRIBER ACKNOWLEDGES AND AGREES THAT THE SERVICES ARE PROVIDED BY Medha Cloud “AS IS” AND “AS AVAILABLE” AND, TO THE EXTENT PERMITTED BY LAW, WITHOUT WARRANTY BY Medha Cloud OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, INFRINGEMENT, OR THOSE ARISING FROM A COURSE OF DEALING OF USAGE OR TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Medha Cloud SHALL HAVE NO LIABILITY WHATSOEVER TO ANY SUBSCRIBER FOR: (1) ANY INTERRUPTIONS OR DISRUPTIONS TO THE SERVICES OR ANY OTHER DAMAGES SUFFERED BY THE SUBSCRIBER WHICH ARE CAUSED DIRECTLY OR INDIRECTLY BY ANY FAILURES OF THE SERVICES OR OTHER EQUIPMENT; (2) ANY POWER FAILURES; (3) ANY ACTS OR OMISSIONS OF THE SUBSCRIBER OR ITS OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS INCLUDING, WITHOUT LIMITATION, DEFAMATION OR COPYRIGHT INFRINGEMENT; (4) ANY DISRUPTION OF ANY PART OF THE EQUIPMENT USED TO PROVIDE THE SERVICES BY PARTIES OTHER THAN Medha Cloud; (5) ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS ARISING FROM OR IN CONNECTION WITH THE SUBSCRIBER’S USE OF THE SERVICES OR OTHER EQUIPMENT; (5) ANY EVENT OF FORCE MAJEURE, AS DEFINED IN THIS USER AGREEMENT; (6) ANY EVENT OF FORCE MAJEURE, AS DEFINED IN SECTION 20(g) OF THESE TOS; OR (7) ANY SUSPENSION OR TERMINATION OF THE SUBSCRIBER’S SERVICES.
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the breach, termination, or invalidity thereof shall be settled by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, and the rules thereunder. The arbitration shall be conducted in Bangalore, Karnataka, India, and shall be administered by a single arbitrator appointed by mutual agreement between the parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed by the Karnataka High Court.
The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on the parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
The parties agree to bear their respective costs and expenses, including the fees and expenses of the arbitrator, in connection with the arbitration.
Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
By accepting these Terms and Conditions, you agree to the above arbitration clause and waive your right to a trial by jury or to participate in a class action lawsuit.
22. PREVAILING TERMS
The terms and conditions of any other form, purchase order or invoice shall incorporate only the TOS of this Agreement and the terms and conditions contained in the Term Sheet executed by the Subscriber shall supersede any conflicting terms and conditions contained in these TOS.
23. MISCELLANEOUS PROVISIONS
a. Contact Information: The Subscriber must provide Medha Cloud with, and keep current, good contact information for the Subscriber. E-mail, fax and telephone contacts are used, in that order of preference.
b. Waiver: A waiver by the Company of any breach of any provision of this Agreement by the Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
c. Assignment: The Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. The Company may assign this Agreement at any time without consent from or notice to the Subscriber.
d. Entire Agreement: This Agreement constitutes the entire understanding between the parties with respect to the subject matter of this Agreement and there are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, affecting this instrument which are not expressly set forth herein.
e. Governing Law: These Terms and Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or related to these Terms and Conditions or the Services shall be instituted in the courts of Bangalore, Karnataka, India. You agree to submit to the exclusive jurisdiction of, and venue in, such courts.
By accepting these Terms and Conditions, you agree to the above governing law clause and waive any objection to the jurisdiction or venue of such courts..
f. Severability: In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of the Agreement.
g. Force Majeure: Other than with respect to the payment of fees to Medha Cloud, in no event shall either party have any liability for failure to comply with this Agreement, if such failure results from the occurrence of any contingency beyond the reasonable control of the party including, without limitation, strike or other labour disturbances, riot, theft, flood, lightning, storm, any act of God, power failure, war, national emergency, interference by any government or governmental agency, embargo, seizure, or enactment of any law, statute, ordinance, rule or regulation.
h. Third Party Beneficiaries: Except as otherwise specifically stated in this Agreement, the provisions of this Agreement are for the benefit of the parties hereto and not for any other person.
i. Currency: Except as otherwise provided in this Agreement, all monies referred to in the Agreement shall be in US/INR currency.
j. Language: The parties hereto have required that this Agreement and all documents or notices resulting therefrom or ancillary thereto be drawn up in the English language.
k. Time of the Essence: Time shall be of the essence of the Agreement and of each and every provision contained in it. No extension or variation of the Agreement will operate as a waiver of this provision.
l. Agency: No agency, partnership, joint venture or employment is created as a result of this Agreement and the Subscriber does not have any authority of any kind to bind Medha Cloud in any respect whatsoever.
m. Headings/Gender: The captions contained in this Agreement are for convenience only and are not considered as part of the Agreement and do not in any way limit or amplify the terms or provisions of the Agreement. Words importing the singular number only shall include the plural, and vice versa, and words importing the masculine gender shall include the feminine gender, and words importing persons shall include firms and corporations and vice versa.
n. Enurement: This Agreement shall be binding upon and enure to the benefit of the parties and their respective legal successors and permitted assigns.
o. Medha Cloud takes no responsibility for any material input by others and not posted to the Medha Cloud network by Medha Cloud. Medha Cloud is not responsible for the content of any other websites linked to the Medha Cloud network; links are provided as Internet navigation tools only. Medha Cloud disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
24. SURVIVAL OF OBLIGATIONS:
The provisions of sections 3, 4, 5, 6, 15, 18, 19, 20, 21, 22 and the miscellaneous provisions under section 23.
25. RESPONSIBILITY FOR CONTENT:
The Subscriber, as Medha Cloud’s customer, is solely responsible for the content stored on Medha Cloud’s Services.
SCHEDULE ‘B’ - DATA PROCESSOR CONTRACT
By these Terms of Service, Medha Cloud Inc. ("Medha Cloud" or "the Data Processor”), an Indian Corporation, and the subscriber (the “Subscriber” or "the Data Controller”), as identified at the top of the first page of the term sheet portion of this Agreement (the “Term Sheet”), agree as follows:
Each a “Party” and together the “Parties”.
1.1 In this agreement, unless otherwise defined or the context otherwise requires, the following expressions shall have the following meanings:
“Processing”, “Data controller” and “Data processor” shall have the meaning given to the terms “Processing”, “Controller” and “Processor” respectively in Article 4 of regulation (EU) 2016/679 (the General Data Protection Regulation).
“Personal data” shall have the meaning given to the term “Personal data” in Article 4 of regulation (EU) 2016/679 (the General Data Protection Regulation) and means all such personal data that is provided to the data processor by the data controller as described in section 3 of this agreement.
“Services” means those services or facilities described in clause 3.2
1.2 Words imparting the singular number shall include the plural and vice versa
2.1 This agreement shall continue in force indefinitely, subject to termination in accordance with section 8 or any other provision of this agreement.
2.2 This agreement is supplemental to any other separate agreement entered into between the parties and introduces further contractual provisions to ensure the protection and security of data passed from the data controller to the data processor for processing.
2.3 If there is a conflict between this agreement and any other agreement entered into between the parties, then this agreement shall take precedence.
2.4 Any breach of this agreement shall be deemed a breach of any other agreement entered into between the parties.
3. SUBJECT-MATTER OF THE PROCESSING AGREEMENT
3.1 By virtue of these clauses, the data processor is entitled to processing of personal data on behalf of the data controller.
3.2 The data processor shall provide any or all of the following services to the data controller:
- Transmission of network data to and from subscribed company services and/or products
- Maintenance and upkeep of company network and subscribed services and/or products
3.3 The data controller shall provide the data processor with personal data concerning the following categories of data subjects:
- Business to Consumer
- Business to Business
3.4 The data controller shall provide the data processor with the following types of personal data:
- Name (company and primary contact)
- Email Address
- Company details (if applicable)
- Payment Details
4. OBLIGATIONS OF THE DATA PROCESSOR
4.1 The data processor shall:
4.2 Process personal data only for the purpose which is the subject-matter of this agreement. In no event shall it use this personal data for its own purposes.
4.3 Process personal data only in accordance with the instructions of the data controller, including with regards to any transfer of data to third countries or international organisations unless required to do so by Union or Member State law to which the data processor is subject; in such a case, the data processor shall inform the data controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest.
4.4 Implement appropriate technical and organisational measures that shall provide:
4.4.1 The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services,
4.4.2 the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident,
4.4.3 A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
4.5 Ensure that the security of data is backed up by robust policies and procedures and reliable, well-trained staff; that each of its employees, agents or subcontractors are made aware of its obligations with regard to the confidentiality, integrity and availability of the data and shall require that they enter into binding obligations with the data processor in order to maintain the levels of security and protection provided for in this agreement.
4.6 Not divulge the personal data whether directly or indirectly to any third party without the express written consent of the data controller.
4.7 Not engage a sub-processor without prior specific or general written authorisation of the data controller. In the case of general written authorisation, the data processor shall inform the data controller of any intended changes concerning the addition or replacement of other sub-processors, thereby giving the data controller the opportunity to object to such changes.
4.8 Ensure where the data processor engages a sub-processor for carrying out specific processing activities on behalf of the data controller, the same data protection obligations as set out in section 4 “Obligations of the Data Processor” shall be imposed on that sub-processor by way of a contract or other legal act under Union or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements pursuant to Article 32 of the General Data Protection Regulation.
4.9 Assist the data controller by technical and organisational measures, insofar as this is possible, for the fulfilment of the data controller's obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the General Data Protection Regulation.
4.10 Assist the data controller in ensuring compliance with the obligations pursuant to Articles 32 through 36 of the General Data Protection Regulation.
4.11 Make available to the data controller all information necessary to demonstrate compliance with the obligations laid down in Section 4 of this agreement and allow for and contribute to audits, including inspections, conducted by the data controller or another auditor mandated by the data controller;
4.12 With regards to section 3. (j) of this Agreement, the processor shall immediately inform the controller if, in its opinion, an instruction infringes the General Data Protection Regulations or any other Union or Member State data protection provision.
4.13 Engage only in lawful processing activities.
5. OBLIGATIONS OF THE DATA CONTROLLER
5.1 The data controller represents and warrants that it shall comply with the terms of this agreement and all applicable data protection laws.
5.2 The data controller represents and warrants that it has obtained any and all necessary authorisation to provide the personal data to the data processor.
5.3 The data controller shall ensure that all affiliates of the data controller who use the services shall comply with the obligations of the data controller set out in this agreement.
5.4 The data controller shall implement appropriate technical and organisational measures that shall provide:
5.4.1 The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services,
5.4.2 the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident,
5.4.3 A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
5.5 The controller shall take steps to ensure any natural person acting under the authority of the data controller who have access to the personal data only processes the personal data on documented instructions of the data controller.
5.6 The data controller shall provide the data processor with the data to which section 3 of this agreement refers.
6. DATA PROTECTION
6.1 The controller hereby authorises the data processor to make the following transfers of the personal data:
6.1.1 The data processor may transfer the personal data internally to its own members of staff, offices and facilities
6.1.2 The data processor may transfer the personal data to its sub-processors provided that such transfers are for the purposes of providing the services.
6.1.3 The data processor may transfer the personal data to third countries or international organisations acting as sub-processors provided that such transfers comply with chapter 5 of the General Data Protection Regulation.
7.1 The data controller shall be liable for and shall indemnify the data processor in respect of any and all action, proceeding, liability, cost, claim, loss or expense suffered or incurred by, awarded against, or agreed to be paid by, the data processor and any sub-processor arsing directly or in connection with:
7.1.1 any non-compliance by the data controller with the General Data Protection Regulation or any other applicable legislation.
7.1.2 any processing carried out in accordance with instructions given by the data controller that infringe the General Data Protection Regulation or any other applicable legislation; or
7.1.3 any breach by the data controller of its obligations under this agreement,
7.2 The data processor shall be liable for the damage caused by processing only where it has acted outside or contrary to the provisions set out in this agreement.
7.3 Where the data processor engages a sub-processor for carrying out processing activities on behalf of the data controller and where that other processor fails to fulfil its data protection obligations, the data processor shall remain fully liable to the data controller for the performance of that sub-processors obligations.
7.4 The data controller shall not be entitled to claim back from the data processor or sub-processor any sums paid by the data controller in respect of any damages to the extent that the data controller is liable to indemnify the data processor under clause 7.1
8.1 At the choice of the data controller and upon having given 30 days prior electronic (ticket based and/or email) notice to the data processor, the data processor shall, upon written instruction from the data controller, delete or return all data to the data controller after the end of the provision of services relating to processing, and delete existing copies unless law requires storage of the data.
8.2 The data processor may terminate this agreement upon giving 30 days prior electronic (ticket based and/or email) notice to the data controller. Upon giving written notice of termination to the data controller, the data processor shall return any data received from the data controller to the data controller forthwith.
8.3 Notwithstanding termination the provisions of section 4 shall survive the termination of this agreement and shall continue in full force and effect until all data is returned to the data controller.
9.1 This agreement shall not be transferred or assigned by either party except with the prior written consent of the other.
10.1 This agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by and construed in accordance with the laws of India, and any dispute, proceedings or claim between the parties relating to this agreement shall submit to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
Each of the parties hereto has caused the agreement to be executed by its duly authorized representative upon acceptance of Medha Cloud’s digital contracts (including firm quotations) and/or payment on the website order checkout."
Please note that this is just an example and the actual jurisdiction clause may vary depending on the specific needs of the parties involved. It is recommended to consult with a qualified lawyer to ensure that the jurisdiction clause is enforceable and complies with relevant laws and regulations in India.