How do I contact Microsoft Support for Business Standard issues?

You can contact Microsoft Support for Business Standard issues via the Microsoft 365 Admin Center, phone, live chat, or by submitting a service request online. The support method you choose depends on the urgency and nature of your issue.

Methods to Contact Microsoft Support

1. Microsoft 365 Admin Center
   • Log in to your Admin Center.
   • Go to the Support section and click on “New Service Request.”
   • Provide details about your issue and follow the prompts to connect with a support agent.
2. Phone Support
   • Locate the appropriate Microsoft support phone number for your region.
   • Call and provide your subscription details to speak with a representative.
3. Live Chat Support
   • Open the Help & Support option in the Admin Center.
   • Start a live chat with a Microsoft agent to resolve your issue in real time.
4. Service Request Submission
   • Submit a detailed service ticket through the online support portal.
   • Include information such as the error code, affected users, and issue impact.

Steps to Prepare Before Contacting Microsoft Support

• Admin Credentials: Ensure you are logged in with a Global Admin or Billing Admin account.
• Subscription ID: Have your Business Standard subscription ID ready for reference.
• Detailed Issue Description: Include error codes, affected applications, and screenshots if possible.
• Preferred Contact Method: Indicate whether you’d like a callback, live chat, or email support.

Support Availability

• 24/7 Support: For critical issues like outages or security breaches, support is available round the clock.
• Business Hours Support: For non-urgent issues, support availability may align with local business hours.

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