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Medha Cloud Exchange Server Team
Exchange Database Recovery Team8 min read

VSS Writer Error 0x800423f3 causes Exchange backup failures, putting your email data at risk. This guide shows you how to diagnose VSS writer issues, fix the underlying problems, and ensure successful Exchange backups.

Our Exchange Backup Support team specializes in VSS troubleshooting and backup recovery.

Error Overview: VSS Writer Failures

Volume Shadow Copy Service (VSS) enables application-consistent backups of Exchange databases while they remain online. The Exchange VSS writer coordinates with backup software to create consistent snapshots.

Typical Error Messages
# Backup software reports:
Error: VSS_E_WRITERERROR_RETRYABLE (0x800423f3)
The writer experienced a transient error. If the backup
process is retried, the error may not reoccur.

# Windows Event Log:
Log Name:      Application
Source:        VSS
Event ID:      8193
Level:         Error
Description:
Volume Shadow Copy Service error: Unexpected error calling
routine. The writer experienced a transient error.
Error: 0x800423f3, VSS_E_WRITERERROR_RETRYABLE

# Exchange-specific:
Event ID: 2005
Source: MSExchangeRepl
The backup operation has failed with error code 0x800423f3.

Symptoms & Business Impact

What Admins See:

  • Backup jobs fail with VSS error 0x800423f3
  • Exchange writer shows as "Failed" or "Waiting for completion"
  • Transaction logs not truncating after backup
  • Backup software reports retryable writer error
  • Inconsistent backup completion times

Business Impact:

  • No valid backup for disaster recovery
  • Transaction logs accumulating, consuming disk space
  • Compliance requirements not met
  • Potential data loss if server fails
Check VSS Writer Status
# List all VSS writers and their state
vssadmin list writers

# Look for Exchange writers:
# - Microsoft Exchange Writer
# - Microsoft Exchange Replica Writer

# Check for failed writers
vssadmin list writers | Select-String -Pattern "Writer name|State|Last error" -Context 0,2

Common Causes

1. Writer in Failed State (30%)

The Exchange VSS writer is stuck in a failed state from a previous backup attempt and needs to be reset.

2. Disk Space/I/O Issues (25%)

Insufficient disk space for shadow copies or slow I/O causing timeouts during the VSS snapshot process.

3. Antivirus Interference (20%)

Real-time antivirus scanning of Exchange files or VSS shadow copy area causing conflicts and failures.

4. Service Dependencies (15%)

Required services (VSS, COM+ System Application, Distributed Transaction Coordinator) not running or failing.

5. Database Issues (10%)

Database corruption or integrity issues preventing the VSS writer from creating a consistent snapshot.

Quick Diagnosis

Step 1: Check VSS Writer State
# Get VSS writer status
$writers = vssadmin list writers
$writers | Select-String -Pattern "Microsoft Exchange" -Context 0,4

# Check for stuck or failed state
# Healthy states: Stable, Waiting for freeze
# Unhealthy: Failed, Unknown

# Get detailed VSS events
Get-EventLog -LogName Application -Source VSS -Newest 20 | Select-Object TimeGenerated, EntryType, Message | Format-List
Step 2: Check Disk Space
# Check free space on all volumes
Get-WmiObject Win32_LogicalDisk | Where-Object { $_.DriveType -eq 3 } | Select-Object DeviceID, @{N='FreeGB';E={[math]::Round($_.FreeSpace/1GB,2)}}, @{N='TotalGB';E={[math]::Round($_.Size/1GB,2)}}, @{N='PercentFree';E={[math]::Round(($_.FreeSpace/$_.Size)*100,1)}}

# VSS needs at least 3GB or 10% free space (whichever is greater)
# Exchange databases also need free space for transaction logs
Step 3: Check Required Services
# Check VSS-related services
$services = @(
    "VSS",           # Volume Shadow Copy
    "COMSysApp",     # COM+ System Application
    "MSDTC",         # Distributed Transaction Coordinator
    "MSExchangeIS",  # Exchange Information Store
    "MSExchangeRepl" # Exchange Replication
)

foreach ($svc in $services) {
    $service = Get-Service -Name $svc -ErrorAction SilentlyContinue
    if ($service) {
        Write-Host "$svc : $($service.Status)"$service.Status)"
    } else {
        Write-Host "$svc : Not Found" -ForegroundColor Red
    }
}

Quick Fix

Reset VSS Writers
# Restart services to reset VSS writer state
Write-Host "Stopping Exchange services..."
Stop-Service MSExchangeRepl -Force
Stop-Service MSExchangeIS -Force

Write-Host "Restarting VSS service..."
Restart-Service VSS -Force

Write-Host "Starting Exchange services..."
Start-Service MSExchangeIS
Start-Service MSExchangeRepl

# Wait for services to stabilize
Start-Sleep -Seconds 30

# Verify writer state
vssadmin list writers | Select-String -Pattern "Microsoft Exchange" -Context 0,4

Write-Host "VSS writers reset. Retry backup."

Detailed Solutions

Solution 1: Clear VSS Snapshots

Clear Old Shadow Copies
# List existing shadow copies
vssadmin list shadows

# Delete old shadow copies that may be causing issues
# WARNING: This removes all shadow copies on the volume
vssadmin delete shadows /for=C: /oldest

# Or delete all shadows for a specific volume
# vssadmin delete shadows /for=D: /all

# Resize shadow storage if needed
vssadmin resize shadowstorage /for=D: /on=D: /maxsize=20GB

# List shadow storage settings
vssadmin list shadowstorage

Solution 2: Fix Antivirus Exclusions

Required Antivirus Exclusions
# Paths to exclude from antivirus real-time scanning:

# 1. Exchange Database and Log Paths
$databases = Get-MailboxDatabase | Select-Object Name, EdbFilePath, LogFolderPath
$databases | Format-Table

# 2. Exchange Installation Directory
$exchPath = $env:ExchangeInstallPath
Write-Host "Exchange Install: $exchPath"

# 3. VSS System Path
Write-Host "VSS Path: C:\Windows\System32\LogFiles"

# 4. Cluster paths if DAG
# C:\Windows\Cluster

# Common AV exclusion list for Exchange:
Write-Host ""
Write-Host "Add these exclusions to your antivirus:"
Write-Host "- $exchPath"
$databases | ForEach-Object {
    Write-Host "- $($_.EdbFilePath)"
    Write-Host "- $($_.LogFolderPath)"
}
Write-Host "- C:\Windows\System32\LogFiles\Sum"
Write-Host "- Process: EdgeTransport.exe, Microsoft.Exchange.*.exe"

Solution 3: Increase VSS Timeout

Extend VSS Timeout for Large Databases
# Increase VSS timeout via registry
# Default is 60 seconds, increase to 180 for large databases180 for large databases

$registryPath = "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\SPP"
$name = "VssSnapshotTimeout"
$value = 180  # Seconds

# Create or update the value
if (!(Test-Path $registryPath)) {
    New-Item -Path $registryPath -Force
}
Set-ItemProperty -Path $registryPath -Name $name -Value $value -Type DWord

# Also increase Exchange-specific timeout
$exchRegistry = "HKLM:\Software\Microsoft\ExchangeServer\v15\Replay\Parameters"
Set-ItemProperty -Path $exchRegistry -Name "VSSWriterWaitMs" -Value 180000 -Type DWord

Write-Host "VSS timeout increased to 180 seconds. Restart services to apply."

Solution 4: Fix Database Issues

Check Database Health
# Check database integrity
$db = Get-MailboxDatabase -Identity "MailboxDB01"
$dbPath = $db.EdbFilePath.PathName

# Run soft recovery (fixes minor issues)
eseutil /r E00 /l "$($db.LogFolderPath)" /d "$($db.EdbFilePath.PathName -replace '\\[^\\]+$')"-replace '\\[^\\]+$')"

# Check database for corruption
eseutil /g "$dbPath" /!10240

# If corruption found, run repair (may lose some data)
# eseutil /p "$dbPath"
# New-MailboxRepairRequest -Database "MailboxDB01" -CorruptionType SearchFolder,ProvisionedFolder,FolderView-Database "MailboxDB01" -CorruptionType SearchFolder,ProvisionedFolder,FolderView

# After any repair, update content index
Update-MailboxDatabaseCopy -Identity "MailboxDB01" -CatalogOnly

Verify the Fix

Verify VSS Health
# Check VSS writers are stable
$writers = vssadmin list writers
$exchangeWriters = $writers | Select-String -Pattern "Microsoft Exchange" -Context 0,3
$exchangeWriters

# Verify state shows "Stable" not "Failed""Failed"
if ($writers -match "State: \[1\] Stable") {
    Write-Host "Exchange VSS writer is healthy" -ForegroundColor Green
} else {
    Write-Host "Exchange VSS writer may still have issues" -ForegroundColor Yellow
}

# Test VSS with Windows backup
wbadmin start backup -backupTarget:E: -include:D: -vssFull -quiet

# Or trigger backup from your backup software and monitor

# Check Event Log for success
Get-EventLog -LogName Application -Source "MSExchangeRepl" -Newest 10 | Where-Object { $_.Message -like "*backup*" }

Prevention Tips

Best Practices

  • Schedule backups during low-activity periods
  • Maintain at least 20% free disk space
  • Configure proper antivirus exclusions
  • Monitor VSS writer health in monitoring tools
  • Keep Exchange patched with latest updates
  • Test backup restoration quarterly
  • Use DAG for additional data protection

When to Escalate

Contact Exchange specialists if:

  • VSS errors persist after troubleshooting
  • Database corruption is detected
  • Multiple databases affected
  • Need to recover from failed backup
  • Complex SAN/NAS storage environment

Need Expert Help?

Our Exchange Backup Team provides comprehensive VSS troubleshooting and backup recovery services.

Frequently Asked Questions

Error 0x800423f3 (VSS_E_WRITERERROR_RETRYABLE) indicates the VSS writer encountered a transient error during backup. The error is potentially recoverable by retrying the backup operation after addressing the underlying cause.

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