We implement the fix using proven methodologies:
After resolution, we provide a detailed incident report with:
We don't just promise fast support—we contractually guarantee it.
Our reactive and procative plans Flat-rate monthly plans with unlimited support tickets. No per-incident charges, no surprise consulting fees, no hidden costs. You'll know exactly what you're paying before we start—and that price doesn't change when emergencies happen.
Compare: Other providers charge $500-700 per incident. Our clients submit an average of 12 tickets per month and pay one predictable fee.
Nearly a decade supporting Exchange environments from 50 to 10,000+ mailboxes:
We've seen it all—and fixed it all.
We typically respond to critical Exchange outages in under 15 minutes during business hours and within 30 minutes after hours.
Once engaged, the team remains on the case until service is restored. The approach is direct: no automated queues, no hand-offs between departments.
Yes. Medha Cloud offers best-effort assistance for third-party Exchange plugins, including antivirus filters, archiving systems, and mobile connectors.
If a fault is traced to another vendor’s software, engineers coordinate with that vendor or supply detailed steps so the customer’s team can resolve it swiftly.
The support process begins with clear visibility into the affected system.
Technicians usually request:
Authorized remote access or a secure session link.
Core environment details — Exchange version, roles, and authentication method.
A short account of when the issue began, recent configuration changes, and any event-log entries.
Diagnostic reports from existing monitoring tools can help shorten the investigation.
All customer interactions take place under strict security controls. Remote sessions are encrypted and logged. Engineers operate under signed confidentiality agreements, and no mailbox content is downloaded or retained.
Access credentials are temporary by policy and revoked immediately after the session ends.
Medha Cloud’s position is clear: clients maintain full control of their environment at every stage of support.
