Once your one-month free trial concludes, your account will convert into a year-long paid membership. This means you will be billed the standard subscription fee for the 12-month period.

Here's a concise breakdown:

• Automatic conversion: Your trial converts into a 12-month subscription.
• Subscription Fee: The applicable fee will be charged at the beginning of this period
• Cancellation option: You can cancel your subscription at any point during the free trial to avoid any future charges.
• Payment method: You can pay via card, PayPal or Bank transfer for PO based purchase  

By ensuring you understand this process, you can make informed decisions about maintaining or canceling your subscription.

Yes, you can upgrade your business plan at any time, and the process is handled efficiently. As a Microsoft partner, Medha Cloud requires all upgrade requests to be sent directly to our sales team at sales_at_medhahosting.com, informed through your account manager, or by calling us directly.

Please note the following:

• Only upgrades allowed: Downgrading to a lower plan is not permitted. You can only upgrade your plan or increase the number of licenses.
• License increases only: While you can add more licenses to your plan, decreasing the number of licenses is not allowed.
• 300-user limit: If your subscription includes more than 300 users, switching plans or increasing licenses requires a manual request via our sales team.
• Pro-rated billing: When you upgrade, the basic amount for your current plan will be rebated for the remaining period, and the new upgraded plan will be applied.

For any assistance or detailed instructions, our support team is always available to guide you through the process.

What are the cancellation policies for the business plan?

You have the flexibility to cancel your business plan subscription through Medha Cloud at any time. Here’s what you need to know:

• Cancellation at any time: You can initiate the cancellation process at any point during your subscription.
• Refund eligibility: Depending on when you cancel, you may or may not be eligible for a refund, as Medha Cloud does not offer partial refunds for early cancellations.
• Notice period: A 30-day notice period is required before the cancellation takes effect. Please check the terms and conditions of your plan for more details.
• Third-party services: If your subscription includes third-party services, their cancellation policies may differ. You’ll need to contact those providers directly for detailed information.

For complete information, it's recommended to review the full subscription agreement provided at the time of signup. If you have any questions, our customer support team is always available to assist you

When you cancel your Microsoft 365 Business Basic subscription, your data remains under your control. Here are the key steps to consider:

• Download your data: Before canceling, ensure you download all your data, including emails, documents, and any files stored on your team’s sites. You can save them to a secure location like an external hard drive or another cloud service such as Google Drive or Dropbox.
• Exit strategy: It’s crucial to save your data before completing the cancellation process. Once your subscription is canceled, access becomes restricted, making it harder to retrieve files afterward.
• Limited access period: After cancellation, your account typically enters a limited-function mode for around 90 days. During this time, administrators can still access and download data, allowing for a smooth transition.
• Permanent removal: After the grace period ends, all data associated with your account will be permanently deleted. Be sure to back up your files before this final stage to prevent any data loss.

Following these steps ensures you can manage your data securely and efficiently after canceling your subscription.

The AI feature in Microsoft 365 Business Basic is not universally available. Its accessibility depends on your region and language settings.

• Market availability: Certain countries or regions may not have access to the AI feature due to regional restrictions or other factors.
• Language support: The AI feature supports a limited number of languages and may not function in your preferred language.

To ensure full functionality, check the specific requirements and compatibility for your region and language settings. You can also consult with your Medha Cloud sales representative for further guidance on availability and support in your area.

When choosing a Microsoft 365 Business Basic subscription, you typically have two payment options: monthly or annual. Each option offers different benefits to suit your needs.

• Monthly payment plan:

  • Flexibility: Pay month by month, offering flexibility without long-term commitments.
  • Cancellation: Cancel anytime without being locked into a longer-term contract.

• Annual payment plan:

  • Savings: Commit to a one-year subscription and enjoy a discount compared to monthly payments.
  • Billing: While monthly billing is the default, you can switch to annual payments through your account settings for added convenience.

In addition to these options, Medha Cloud also accepts various payment methods, including bank transfers, PO-based payments, credit cards, UPI, cash, and PayPal, providing more flexibility for your business transactions.

To ensure your devices are compatible with Microsoft 365 Business Basic, here are the key requirements across different platforms:

• Processor requirements:

  • PC: 1 GHz or faster x86- or x64-bit processor with SSE2 support.
  • Mac: Intel processor required.
  • Android: Android KitKat 4.4 or later, with an ARM-based or Intel x86 processor.
  • iOS: Not applicable for iOS devices.

• Operating system:

  • PC: Supports Windows 11, Windows 10, Windows 8.1, Windows Server 2019, and Windows Server 2016.
  • Mac: Compatible with the two most recent versions of macOS.
  • Android: Requires KitKat (4.4.X) or higher.
  • iOS: Runs on iOS 10.0 or later for iPad® and iPhone®, as well as iPad Pro™.

• Memory specifications:

  • PC: 1 GB RAM for 32-bit systems, 2 GB RAM for 64-bit systems.
  • Mac: At least 4 GB RAM.
  • Android: Minimum 1 GB RAM.
  • iOS: Not applicable.

• Storage requirements:

  • PC: 3 GB available disk space.
  • Mac: 6 GB available storage using HFS+ hard disk format.
  • Android: No specific storage requirement.
  • iOS: No specific storage requirement.

• Display:

  • PC: Minimum resolution of 1024 x 768.
  • Mac: Minimum resolution of 1280 x 800.
  • Android and iOS: No specific resolution requirement.

• Additional requirements:

  • Touch functionality: A touch-enabled device is needed for multitouch, though all features are accessible via keyboard, mouse, or other input devices.
  • Internet and other features: Internet access is required for certain features. Some may also need additional hardware or server connectivity. An active Microsoft account is required for full functionality.

For further guidance on device compatibility and how to best optimize your setup, feel free to consult with your Medha Cloud representative. We’re here to ensure your systems are fully equipped to handle all the features of the Microsoft 365 Business Basic suite.

If you're looking for additional FAQs and support articles, Medha Cloud provides several reliable resources to assist you:

• Medha Cloud support portal: Access a wide range of FAQs, troubleshooting guides, and support articles directly on our website. Our support portal is regularly updated to cover all aspects of the services we offer.
• Contact your Medha Cloud account manager: For personalized assistance, reach out to your dedicated account manager for tailored support and guidance on any issues you may encounter.
• Medha Cloud customer support: Our support team is available to answer your questions via email or phone, ensuring you receive the help you need as quickly as possible.

In addition to Medha Cloud resources, you can also explore community-driven forums like Spiceworks or IT blogs like ZDNet for further insights.

By leveraging these resources, you’ll have access to all the information you need to efficiently resolve your queries.