Medha Cloud Outsourced and Helpdesk NOC services benefits
24/7 Proactive Monitoring
Continuous monitoring ensures prompt detection and resolution of IT issues, minimizing disruptions and keeping your operations stable.
Cost-Efficient Support
Outsource NOC services to reduce the high costs of maintaining a full-time in-house team while accessing top-tier expertise as needed.
Enhanced Data Security
Our team implements advanced security protocols and constant monitoring to protect your network from cyber threats and unauthorized access.
Focus on Core Business Goals
Leave infrastructure management to our specialists, allowing you to focus on strategic business initiatives without tech distractions.
Scalable Service Options
Adapt our NOC services as your business evolves, with flexible plans that grow with your needs, from expanded monitoring to advanced troubleshooting.
Preventative Maintenance
Routine checks and proactive maintenance help prevent major issues, ensuring your IT systems run at peak performance without unexpected interruptions.
Network Components We Cover with NOC Services
MedhaCloud's NOC teams know how to expertly manage all infrastructure components, including networks, servers, workstations, virtual machines, databases, and cloud services.
Servers
Monitoring and management of both physical and virtual servers to ensure optimal performance, security, and minimal downtime.
Applications
Ensuring the availability and performance of critical business applications through continuous monitoring and issue resolution.
Websites
Proactive monitoring of websites for uptime, performance, and security to ensure seamless user experience and avoid disruptions.
Databases
Monitoring of databases to ensure their health, performance, and integrity, addressing potential issues before they impact operations
Cloud Services
We offer monitoring and support for your cloud infrastructure, ensuring seamless scalability, performance, and security for cloud-hosted solutions.
Workstations
We provide constant monitoring and management of workstations, ensuring smooth user experiences, security, and system performance.
Medha Cloud Outsourced and NOC Helpdesk Services
NOC set-up
We design and establish efficient NOC workflows:
Monitoring tools set-up.
NOC team interaction procedures.
Establishing NOC procedures and policies.
NOC monitoring
We offer outsourced NOC monitoring of:
Hardware performance (CPU, RAM, HDDs).
Health of IT systems and services.
State of web resources.
Expiration of network certificates.
Logged events.
Health of cloud resources.
NOC support
We provide:
Remote L2 and L3 troubleshooting of detected/reported incidents
Incident reports with advanced root cause analysis.
What our clients said about our outsourced NOC and Helpdesk services!
Smooth SSL Certificate Reinstatement with Exceptional Support
Bhargav at Medha Cloud was a huge help in getting my SSL certificates reinstated. He was knowledgeable, patient, and made sure everything was done right. The whole process was smooth and stress-free thanks to him. I really appreciate his dedication!
Utsav
Manager
Easy and Hassle-Free Private IP Address Setup
Medha Cloud made the process of getting a private IP address for my website incredibly easy. Their team was quick to respond and took care of everything with no hassle. I was really impressed with how smooth and professional the whole experience was!
Lorita
Chief Executive Officer
Reliable and High-Performance VPS Hosting for Business Needs
Medha Cloud's VPS hosting provides top-notch service with fast, reliable performance and highly efficient customer support. They ensure a smooth and seamless experience for businesses that require dependable, high-quality hosting solutions.
Leon Howell
Manager
Fast and Efficient VPS Issue Resolution with Outstanding Support
I was thoroughly impressed by Surya's fast and efficient service at Medha Cloud. He quickly resolved my VPS issue, providing exceptional support and ensuring everything was back up and running smoothly in no time.
Sheila Sullivan
COO
Reliable VPS Backup Solutions with Excellent Support
Medha Cloud efficiently resolved VPS backup issues with their excellent, reliable support. Their prompt assistance and expertise provided a seamless solution, demonstrating their commitment to customer satisfaction and reliability.
Kenton Flannery
Director
Prompt and Efficient VPS Support via Live Chat
Medha Cloud's live chat provided prompt and highly efficient VPS support. Their team was quick to respond, ensuring all issues were resolved smoothly, making the overall experience both reliable and professional.
Loyita
Business Development
User-Friendly VPS Services with Dependable Support
Medha Cloud's VPS services are user-friendly, dependable, and backed by exceptional support. They are an ideal choice for businesses seeking efficient and hassle-free hosting solutions, ensuring smooth operations and prompt assistance when needed.
Mora Russ
CMO
Simplified VPS Management with Seamless Setup
With seamless setup and reliable performance, Medha Cloud simplifies VPS management. Whether you're scaling your infrastructure or optimizing operations, Medha Cloud makes managing your virtual private servers incredibly easy and efficient.
Allison Hill
CFO
Reliable and Efficient Technical Support for VPS Needs
Medha Cloud offers reliable and efficient service, with a support team that is consistently responsive and helpful. Their prompt assistance and commitment to resolving issues quickly make them a trusted partner for all technical needs.
Russell
Vice President
Trusted by 1000+ businesses globally
Green Flags of a Good Outsourced NOC Services Provider - Medha Cloud
Flexible Service Delivery
Your IT needs can fluctuate, so it’s important to work with a partner who can scale their services according to your requirements without unnecessary costs for idle time. Medha Cloud offers scalable NOC services that allow you to adjust service levels based on your workload, ensuring that you only pay for what you need.
Guaranteed Incident Resolution
Your daily operations rely on smooth IT performance, and any disruptions should be resolved quickly. Medha Cloud has a proven escalation process in place to ensure that critical issues are handled promptly by our most skilled engineers, minimizing downtime and ensuring business continuity.
Responsible approach to onboarding
Handing over your IT infrastructure requires a careful approach to ensure everything is well-understood. Skipping this process can lead to inefficiencies and delays. Medha Cloud takes a thorough approach to onboarding by performing knowledge transfers and investing time to understand your infrastructure, systems, and processes before taking responsibility for your environment.
Transparency in Service Delivery
Outsourcing shouldn’t mean losing control. It’s essential that you are always informed about the status of your IT operations. Medha Cloud provides regular service level reports and on-demand incident reports with detailed root cause analysis to keep you updated on the performance and issues of your IT infrastructure.
Why choose Medha Cloud for your outsourced NOC and Helpdesk services?
Proven Track Record
With a proven history of helping businesses optimize their IT infrastructure, Medha Cloud’s NOC and helpdesk services are trusted by clients across various industries to keep their systems running smoothly and efficiently.
Proven Expertise
With years of experience managing complex IT infrastructures, Medha Cloud’s NOC and helpdesk teams offer professional, reliable, and responsive support to ensure your systems stay optimized and secure.
Security and Compliance
We ensure your business stays secure and compliant with industry regulations by providing continuous security monitoring and proactive threat management, safeguarding your systems and data at all times.
Scalable and Flexible Solutions
Medha Cloud’s outsourced NOC and helpdesk services are designed to scale with your business. Whether you need increased support during peak times or ongoing infrastructure management, we adapt to your changing needs.
24/7 Support and Monitoring
Our dedicated team provides continuous, round-the-clock monitoring and immediate technical support, ensuring quick issue resolution and minimal downtime, no matter the time zone.
ISO and CMMI certified for maximum security and quality
We are an ISO 27001, ISO 9001:2015, and CMMI Level 3 certified company, delivering secure, high-quality, and continuously improving services to ensure your server support is handled to the highest standard.
Download all our ISO and CMMI certifications below
Transparent, competitive pricing with no hidden fees
No hidden fees or surprises—our transparent pricing ensures your costs align with market standards while delivering exceptional value for your server support services.
Create documentation (policies, standard operating procedures, templates, etc.).
Prepare plan B for cases when your NOC team members are unavailable.
Outsourced NOC
Outline your needs or the expected service scope and examine vendor proposals (covered activities, costs, time coverage).
Select the vendor.
Negotiate and sign an SLA that specifies service KPIs.
Agree on communication and reporting schedules.
Transfer the knowledge about your infrastructure.
Outsourced NOC and helpdesk services case studies
24/7 NOC and IT Support for a Leading E-commerce Platform
Medha Cloud delivers continuous NOC support for a large e-commerce platform, ensuring 99.99% uptime and optimal performance. By proactively monitoring their infrastructure, Medha Cloud helps the platform scale operations seamlessly while reducing downtimes.
L2, L3 Support for Cloud Infrastructure of a SaaS Provider
Medha Cloud provides professional L2 and L3 support for a European SaaS provider. This includes managing a complex cloud infrastructure with system optimization, performance enhancements, and troubleshooting, ensuring smooth business operations.
24/7 IT Helpdesk Support for a Global Healthcare Platform
Medha Cloud offers 24/7 helpdesk support for a leading healthcare provider, handling tier 1 to tier 3 incidents with prompt resolutions. This service ensures minimal disruption to patient services while providing support for their critical software applications.
IT Infrastructure Support for a Manufacturing Company
Medha Cloud manages the IT infrastructure of a global manufacturing company, providing NOC services to ensure scalability, security, and high availability. This includes proactive monitoring, regular patch management, and seamless cloud integration.
Cloud Migration and 24/7 Support for an Educational Institution
Medha Cloud assisted with the migration of an educational institution’s IT infrastructure to the cloud, followed by continuous monitoring and 24/7 support. This migration enhanced system reliability and optimized resource management for faculty and students.
Network Monitoring and Incident Resolution for a Financial Services Company
Medha Cloud provides proactive network monitoring and incident resolution for a fintech company offering payment solutions. Medha Cloud's NOC team ensures network security, identifies vulnerabilities, and escalates issues efficiently, guaranteeing high uptime.
Managed NOC Services for a Multi-National Retail Chain
Medha Cloud delivers managed NOC services for a multinational retail chain. The services include real-time monitoring, network security, and incident resolution, ensuring operational efficiency across 200+ locations globally.
Proactive Network Support for a Global Telecommunications Provider
Medha Cloud provides comprehensive network management services to a global telecommunications provider. This service includes proactive monitoring, incident response, and performance issue resolution, ensuring network stability and security.
Continuous IT Support for an International Logistics Company
Medha Cloud delivers ongoing IT support services for a global logistics company, ensuring seamless operations through proactive monitoring, network management, and timely incident resolution, supporting their operations across multiple continents.
Cloud Infrastructure Support for a Media Company
Medha Cloud manages cloud infrastructure for a major media company, ensuring robust performance and uptime. The support includes troubleshooting, cloud optimization, and data protection services to handle the large-scale digital content distribution.
Managed IT Services for a Global Hospitality Brand
Medha Cloud provides managed IT services for a global hospitality brand, ensuring seamless operations of their network and IT systems. The service includes monitoring, incident management, and performance optimization to support their diverse international locations.
Database and Cloud Security Support for a Financial Institution
Medha Cloud offers specialized database and cloud security support for a financial institution. This includes proactive monitoring, vulnerability management, and incident resolution to safeguard sensitive financial data and maintain regulatory compliance.
24/7 NOC Services for a Global Logistics Provider
Medha Cloud provides round-the-clock NOC services for a global logistics provider, managing their infrastructure, monitoring critical systems, and ensuring timely resolutions to keep business operations running smoothly without interruption.
IT Helpdesk and Onsite Support for a Telecom Company
Medha Cloud offers both remote helpdesk and onsite IT support for a leading telecom company. The service includes network and hardware troubleshooting, support for business-critical applications, and ensuring maximum uptime for services.
Network Optimization and Support for a Smart City Project
Medha Cloud provides network optimization and ongoing IT support services for a large-scale smart city project. This involves 24/7 monitoring of infrastructure, incident resolution, and the enhancement of connected services to improve operational efficiency.
24/7 NOC Monitoring for a Healthcare Technology Company
Medha Cloud provides 24/7 NOC monitoring and IT support for a healthcare technology company, ensuring reliable operation of medical devices, software applications, and patient management systems. The service ensures compliance and minimizes downtime.
IT Support and Optimization for an Energy Sector Company
Medha Cloud offers tailored IT support services for a company in the energy sector, optimizing their network and server infrastructure. The support includes proactive monitoring and issue resolution to ensure uninterrupted services for critical energy operations.
Managed IT and NOC Support for a Global Retail Chain
Medha Cloud provides managed IT and NOC support for a global retail chain, ensuring seamless operations across hundreds of locations. The service includes real-time monitoring, network support, and incident management to maintain operational excellence.
Cloud Solutions and IT Support for a Healthcare Network
Medha Cloud offers cloud solutions and continuous IT support for a large healthcare network. This includes cloud hosting, infrastructure monitoring, and incident response to ensure high availability and data security across their healthcare facilities.
Proactive NOC Services for a Financial Services Firm
Medha Cloud provides proactive NOC services for a financial services firm, focusing on network performance, security, and incident resolution. The service ensures high levels of uptime and compliance with industry regulations.
Privacy Disclaimer: These project descriptions reflect the core competencies of Medha Cloud in delivering outsourced NOC, IT support, and managed services across a range of industries. Let me know if you need more specific details on any of the projects!
Outsourced NOC (Network Operations Center) and Helpdesk services involve delegating your IT support functions to an external team that monitors and manages your IT infrastructure, networks, and technical support needs. The NOC team ensures your systems remain operational 24/7, proactively identifying and resolving issues like network downtime, performance degradation, and security threats. Helpdesk services focus on providing end-user support for day-to-day IT problems, from software troubleshooting to hardware issues.
Outsourcing NOC services brings several key benefits:
Proactive Monitoring: Constant network and infrastructure monitoring to prevent issues before they disrupt operations.
Cost Efficiency: You avoid the overhead of hiring and training in-house teams.
Scalability: Easily scale services up or down as your business grows.
Expertise: Access to a team of highly skilled professionals specializing in network management and IT support.
Reduced Downtime: Fast identification and resolution of network and system issues, ensuring your business stays online.
NOC services typically handle:
Network monitoring and management
Incident detection and resolution
Security monitoring and threat management
Server and database health checks
Helpdesk services address:
Troubleshooting and resolving end-user issues (e.g., software, hardware, login problems)
Setting up and configuring IT systems
Handling service requests and technical support tickets
Assisting with system updates and patches
If your business relies heavily on IT infrastructure and experiences frequent network issues, system downtimes, or customer support challenges, outsourced NOC and Helpdesk services can improve your operations. It’s especially beneficial if:
You lack in-house IT expertise or resources
Your business operates across multiple time zones or 24/7
You need to reduce operational downtime and improve response times to technical issues
You want to focus on core business activities while leaving IT management to experts
An SLA (Service Level Agreement) outlines the scope of services, response times, resolution times, and performance expectations. Key elements typically include:
Response Time: How quickly the helpdesk will respond to a support request.
Resolution Time: The time frame within which issues should be resolved, depending on the severity of the issue.
Availability: Hours of operation, such as 24/7 or during business hours.
Escalation Procedures: A structured approach to handle urgent issues that need higher-level attention.
NOC services focus on proactive monitoring and management of your network and IT infrastructure. They ensure that systems are running smoothly, identify potential issues early, and manage network security. On the other hand, Helpdesk services are reactive, addressing user-specific issues, providing troubleshooting assistance, and resolving day-to-day technical problems faced by employees or customers.
Continuously monitoring the network for any vulnerabilities or potential cyber threats.
Applying patches and security updates to prevent breaches.
Implementing firewalls, intrusion detection/prevention systems (IDS/IPS), and encryption technologies.
Conducting regular audits and risk assessments to ensure compliance with security standards and industry regulations.
Outsourced NOC and Helpdesk teams typically work with your IT department to understand your current systems, processes, and workflows. The integration process includes:
Conducting an initial assessment and audit of your IT infrastructure.
Implementing monitoring tools compatible with your systems.
Configuring helpdesk software to align with your support processes.
Setting up regular reporting mechanisms and escalation procedures to ensure smooth communication between your team and the outsourced service provider.
Outsourced services are designed to be scalable. Whether your business is growing or downsizing, NOC and Helpdesk services can be adjusted to match your evolving needs. You can scale support coverage during peak hours, handle increased workloads as you expand operations, and add new services or tools without worrying about in-house IT constraints.
The cost of outsourcing NOC and Helpdesk services varies based on:
Scope of services: Whether you're looking for basic helpdesk support or comprehensive NOC services with advanced monitoring.
Level of support: Different service tiers (L1, L2, L3 support) can affect pricing.
Number of users or devices: More users and devices typically require more resources.
Service Hours: 24/7 support usually costs more than business hours-only support.
Pricing models may include flat-rate monthly contracts, per-ticket billing, or customized packages based on your business needs.
Learn more about Outsourced NOC and helpdesk services
