Why Choose Our IT Helpdesk
Trusted by 1,200+ businesses worldwide. CompTIA and Microsoft certified technicians available 24/7.
Complete IT Helpdesk Solution
L1, L2, L3 support. Phone, email, chat, portal. CompTIA and Microsoft certified teams.
24/7 Support Coverage
Round-the-clock IT helpdesk. Critical issues answered in 15 minutes. Weekends, holidays, 3 AM—we're online.
- 24/7/365 availability
- 15-minute response for critical issues
- Phone, email, chat, portal access
- Weekend and holiday coverage
Tiered Support Model
L1, L2, L3 support teams. Password resets go to L1. Server crashes escalate to L3 engineers automatically.
- L1: Password resets, software installs
- L2: Application errors, VPN issues
- L3: Server failures, database corruption
- Auto-escalation for critical issues
Ticket Management
Every ticket tracked, prioritized, resolved. Critical issues jump the queue. All resolutions documented.
- ConnectWise, Autotask, ServiceNow integration
- Priority-based queue management
- 99.9% SLA compliance tracking
- Complete resolution documentation
Multi-Channel Access
Call, email, chat, or log a ticket. Choose your channel. We respond in 15 minutes regardless.
- Phone: +1 646 775 2855 / +91 93536 44646
- Email: sales@medhacloud.com
- Live chat (website)
- Self-service ticket portal
Remote Assistance
Share your screen, we take control, fix the problem. TeamViewer, AnyDesk, ConnectWise Control supported.
- TeamViewer, AnyDesk, ConnectWise Control
- Secure remote desktop sessions
- Live troubleshooting with user
- Fixes completed remotely
Certified Technicians
CompTIA A+, Network+, Microsoft MCSA certified. All technicians trained on Windows, macOS, Linux.
- CompTIA A+, Network+ certified
- Microsoft MCSA professionals
- Windows, macOS, Linux support
- Continuous training on new tech
L1, L2, L3 Support Levels
Password resets to server crashes. Right technician for every issue.
L1 Support
First-line helpdesk for common requests
Examples:
- Password resets and account unlocks
- Software installation assistance
- Basic troubleshooting
- User access requests
- Printer and peripheral setup
- Email configuration help
L2 Support
Technical support for complex issues
Examples:
- Application errors and crashes
- Network connectivity problems
- VPN and remote access issues
- Software configuration
- Performance troubleshooting
- Security incident response
L3 Support
Expert engineers for critical problems
Examples:
- Server failures and crashes
- Database corruption recovery
- Advanced networking issues
- Security breach response
- Complex integration problems
- Custom scripting and automation
Frequently Asked Questions
Common questions about our IT helpdesk services
Still Have Questions?
Our helpdesk team is here to help you
Contact Our Helpdesk Team
24/7 support from our USA and India offices. Call now, get help in 15 minutes.
Phone (24/7 Support)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Support)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute response guarantee for critical issues. CompTIA and Microsoft certified technicians standing by 24/7.
Ready for 24/7 IT Helpdesk?
L1, L2, L3 support teams answer tickets 24/7. Password resets to server crashes. 15-minute response. Trusted by 1,200+ businesses worldwide.
Certified Teams
CompTIA & Microsoft MCSA
24/7 Support
Weekends, holidays, 3 AM
99.9% SLA
Response time guarantee