Healthcare IT Support with BAA & 15-Min Response

Healthcare IT isn't generic IT. When your EHR goes down, patients wait. When your network gets breached, you face OCR investigations, patient notifications, and potential fines up to $1.5 million per violation category.

Generic IT providers don't understand HIPAA's technical safeguards. They don't know the difference between a covered entity and a business associate. They've never configured role-based access for a clinical workflow.

The healthcare industry reported over 700 data breaches in 2024, affecting more than 180 million patient records. The average cost of a healthcare data breach is $10.93 million — the highest of any industry. Most breaches stem from IT vulnerabilities that proper healthcare IT support would have prevented.

We built our healthcare practice around the specific needs of clinics, hospitals, and medical practices:

• BAA-first approach: We sign before we touch your systems. No exceptions.
• Clinical workflow awareness: We understand that IT issues during patient care are critical, not just inconvenient.
• Compliance documentation: Every action we take is logged and auditable for your HIPAA compliance records.
• PHI handling protocols: Our technicians follow strict procedures when they might encounter patient data.
• Minimum necessary standard: Our team only accesses the data required to resolve each issue, following HIPAA's minimum necessary rule.