N-able Review: N-central 2023: Pros & Cons

Lst updated on
November 24, 2023

In the intricate and rapidly evolving world of information technology, the role of remote monitoring and management (RMM) tools has become increasingly pivotal.

It is more important than ever to manage IT resources in an efficient and proactive way as IT ecosystems get bigger and include more devices, networks, and apps.

Medha Cloud is a leading provider of white label managed services, focusing on managed service providers (MSPs). We provide tailored, scalable solutions to enhance offerings and streamline operations, allowing MSPs to deliver top-tier services while maintaining brand identity and promoting efficiency and growth.

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To meet this need, RMM tools like N-able RMM provide advanced options that boost operational efficiency, lower downtime, and improve overall security.

n-able features

These tools are the foundation of modern IT management, allowing professionals to effectively monitor and manage IT infrastructure remotely. RMM tools, with features such as automated alerts, remote troubleshooting, and patch management, give IT teams the agility to address issues quickly, often before they escalate into major disruptions.

This proactive approach is critical not only for smooth operations but also for protecting against the growing threat of cyberattacks.

RMM tools play an important role in strengthening an organization's security posture by keeping systems up to date and monitoring for unusual activity.

However, N-able RMM is not the sole player in this field. Other notable RMM solutions include Pulseway, ConnectWise Automate, and Kaseya VSA, each offering a unique set of features and capabilities.

Pulseway, for instance, is known for its robust reporting and analytics, while ConnectWise Automate shines with its extensive automation features.

Kaseya VSA offers a balanced mix of both, with added emphasis on network and endpoint management. This competitive landscape highlights the diversity of options available, catering to the varying needs and preferences of different organizations.

While N-able RMM stands out for its comprehensive feature set and reliability, it is important to acknowledge certain limitations. The pricing model, for instance, might be a consideration for smaller businesses with tighter budgets.

Additionally, depending on the complexity of an organization's IT infrastructure, there might be a need for additional customization or compatibility adjustments with N-able RMM.

These aspects are vital considerations for businesses when evaluating which RMM tool aligns best with their specific requirements and constraints.

In summary, N-able RMM, within the broader context of RMM tools, offers powerful capabilities for managing modern IT infrastructures. Its efficacy, however, should be weighed against its potential limitations and compared with other notable solutions on the market to determine the best fit for an organization's unique IT management needs.

Features and capabilities

N-able RMM stands out in the remote monitoring and management domain due to its comprehensive and robust feature set. These features are not only integral to efficient IT management but also position N-able RMM competitively among other notable RMM tools.

Read about the top ten RMM tools here.

Key Features

Automated Monitoring and Alerts: N-able RMM's automated monitoring system is a cornerstone feature, enabling IT teams to stay ahead of potential issues.

The system continuously monitors IT infrastructure, providing real-time alerts on any anomalies or malfunctions. This proactive approach is instrumental in preventing minor issues from escalating into major system failures, thereby maintaining operational efficiency.

Remote Access and Support: Offering secure and swift remote access capabilities, N-able RMM allows IT administrators to remotely control devices, servers, and networks. This is particularly crucial in an era where remote work is prevalent.

The ability to remotely diagnose and rectify issues not only saves time but also enhances the responsiveness of the IT support team.

Patch Management: Keeping software up to date is vital for security and performance. N-able RMM automates the patch management process, ensuring that all systems in the network are consistently updated with the latest security patches and software updates. This automation reduces the workload on IT staff and mitigates the risk of security vulnerabilities.

Customizable Reporting: The tool provides comprehensive and customizable reporting features. These reports offer insights into the health and performance of the IT infrastructure, enabling IT managers to make informed decisions and strategize effectively.

Unique Features and Comparison

While the above features are somewhat standard across RMM tools, N-able RMM incorporates several unique elements that set it apart:

Integrated Security Tools: N-able RMM includes integrated antivirus and web protection capabilities, offering an added layer of security against malware and cyber threats.

Backup and Disaster Recovery: The tool also provides robust backup and disaster recovery options, ensuring data integrity and continuity in case of system failures.

Comparing N-able RMM with other players like Pulseway, ConnectWise Automate, and Kaseya VSA, we see variations in focus and specialization.

For instance, Pulseway emphasizes detailed analytics and reporting, offering deeper insights into system performance. ConnectWise Automate stands out for its extensive automation and scripting capabilities, which can significantly streamline IT management processes.

Kaseya VSA, on the other hand, offers a balanced approach with strong network and endpoint management features.

N-able RMM's integration of security tools and its emphasis on backup and disaster recovery make it a well-rounded choice, especially for organizations prioritizing comprehensive security within their RMM solution.

The tool’s balance of automation, remote management, and security features aligns well with the needs of medium to large-sized enterprises, though its extensive capabilities might be more than what a small business requires.

In conclusion, N-able RMM's features contribute significantly to efficient IT management by automating routine tasks, enhancing security measures, and providing real-time monitoring and support.

When compared to its competitors, N-able RMM holds a strong position, especially for organizations looking for an all-in-one RMM solution with a strong emphasis on security and disaster recovery.

Ease of Use and Interface

The user interface and overall usability of an RMM tool are critical factors that impact its adoption and effectiveness in streamlining IT operations. N-able RMM, in this regard, demonstrates a strong focus on creating an intuitive and user-friendly experience.

User Interface and Streamlining Operations

The interface of the N-able RMM is designed with clarity and practicality in mind. It presents a clean and organized layout, making it easy for users to navigate through various features and settings.

This streamlined interface facilitates quick access to essential functions like monitoring dashboards, remote access tools, and report generation.

One of the standout aspects of the interface is the customizable dashboard. Users can tailor these dashboards to display the most relevant information, ensuring that IT teams have immediate visibility into critical metrics and alerts.

This customization not only enhances the user experience but also plays a significant role in streamlining operations. By having the most pertinent data readily accessible, IT professionals can swiftly respond to issues and make informed decisions.

Additionally, the interface integrates various tools and features in a cohesive manner. Whether it's managing patches, overseeing remote support sessions, or reviewing security alerts, the integration within the interface contributes to a more efficient workflow, reducing the time and effort required to manage and navigate between different tasks.

Learning Curve and Efficiency

When it comes to the learning curve, N-able RMM strikes a balance between offering advanced functionalities and maintaining ease of use. For IT professionals familiar with RMM tools, adapting to N-able RMM will be straightforward due to its logical layout and familiar operational paradigms. 

For newcomers or less technical users, the learning curve is moderate. N-able RMM provides a range of resources, including detailed documentation, tutorials, and a supportive user community, which play a crucial role in easing the learning process.

These resources are particularly beneficial in helping new users understand and utilize the tool's full range of features effectively.

However, it's worth noting that mastering the more advanced features and customization options may require additional time and training. The time invested in learning these aspects can initially impact the efficiency of IT teams, especially in smaller organizations with limited resources. But, once overcome, this learning phase leads to significant improvements in operational efficiency and IT management capabilities.

In summary, N-able RMM offers a user-friendly interface that enhances the user experience and aids in streamlining IT operations.

 While there is a learning curve, especially for mastering advanced features, the tool's design and available resources make it accessible for a wide range of users, ultimately contributing to the efficiency and effectiveness of IT teams.

Performance and reliability

The performance and reliability of an RMM tool are fundamental in determining its efficacy in managing IT infrastructure. N-able RMM stands out for its strong performance and reliable service, which are key to proactive issue resolution and minimizing downtime.

Performance in Proactive Issue Resolution

N-able RMM is designed to handle the complexities and demands of modern IT environments efficiently. One of the core strengths of N-able RMM is its capability to proactively identify and address potential issues before they escalate.

The tool's robust monitoring system continuously scans the IT infrastructure, detecting anomalies and performance deviations. This level of vigilance allows IT teams to intervene early, preventing minor issues from developing into major system failures.

The automated alert system in N-able RMM plays a crucial role in performance. It provides real-time notifications about system health, security threats, and performance bottlenecks.

This immediacy enables IT staff to react swiftly to issues, significantly reducing response times and the potential impact on business operations. Additionally, N-able RMM's performance metrics and reporting tools offer in-depth insights, allowing for data-driven decision-making and efficient issue resolution.

Reliability and system stability

In terms of system reliability, N-able RMM exhibits high levels of uptime and stability. This reliability is crucial for businesses where continuous operation of IT systems is non-negotiable.

Users of N-able RMM report minimal unexpected downtimes or service interruptions, which is a testament to the tool’s robust architecture and well-maintained infrastructure.

Moreover, N-able RMM demonstrates a low frequency of bugs and technical glitches. The regular updates and patches provided by N-able ensure that the tool not only stays updated with the latest features but also maintains a high standard of security and performance. This commitment to regular updates plays a significant role in the tool's overall reliability.

The stability of N-able RMM is also reflected in its backup and disaster recovery features. These features ensure that, in the event of a system failure or data loss, recovery processes are swift and effective, further minimizing potential downtime and operational disruption.

In summary, N-able RMM excels in performance, particularly in its proactive approach to issue resolution and its contribution to reducing downtime.

The tool’s reliability and stability further cement its position as a dependable choice for IT teams looking for a robust RMM solution.This combination of performance and reliability makes N-able RMM a valuable asset in maintaining the health and efficiency of IT infrastructure, crucial for businesses relying heavily on their IT systems for daily operations. 

Integration and compatibility

The ability of an RMM tool to integrate seamlessly with other systems and maintain compatibility across various platforms is crucial for efficient IT management. N-able RMM exhibits strong performance in these areas, though there are nuances to consider.

Integration Capabilities

N-able RMM is designed to integrate effectively with a wide range of third-party applications and tools, which is essential for creating a cohesive IT management environment. Its integration capabilities extend to popular software solutions, including antivirus programs, backup tools, and ticketing systems. This level of integration enables IT teams to centralize their monitoring and management activities, leading to streamlined operations and reduced complexity.

One of the key strengths of N-able RMM is its API (application programming interface), which allows for custom integrations.

IT departments can leverage this to create tailored solutions that fit their specific needs, integrating N-able RMM with in-house systems or specialized tools. This flexibility is a significant advantage for organizations with unique IT ecosystems or those that require specific functionalities not covered by standard integrations.

Compatibility Challenges

While N-able RMM is compatible with a broad range of operating systems and network environments, there can be challenges, especially when dealing with legacy systems or very specialized IT infrastructure.

In some cases, additional configuration or customization might be necessary to ensure smooth operation and full functionality. However, these instances are generally the exception rather than the norm, and N-able provides support resources to assist in such scenarios.

Comparison with Other RMM Tools

In comparison to other RMM tools like Pulseway, ConnectWise Automate, and Kaseya VSA, N-able RMM holds its ground in terms of integration and compatibility.

Pulseway, for example, is known for its robust integration with SolarWinds' own suite of tools, offering a tightly integrated ecosystem.

ConnectWise Automate excels in its ability to automate workflows across different platforms, while Kaseya VSA is recognized for its strong network management capabilities across diverse environments.

N-able RMM differentiates itself with its flexible API and the breadth of its third-party integrations, making it a versatile choice for organizations that use a diverse set of tools and applications. This adaptability is particularly beneficial for complex or evolving IT environments where the ability to integrate with a range of solutions is critical.

Overall, N-able RMM's integration and compatibility features stand out as one of its key strengths. The tool's ability to integrate with a wide array of systems and its flexibility in handling various environments make it a strong contender for businesses seeking a comprehensive and adaptable RMM solution.

While there may be occasional challenges with specialized systems, N-able RMM’s capabilities and support resources generally provide effective solutions to such issues.

Customer support and resources

While N-able RMM is a robust tool, an area where it potentially falls short is in its customer support and the availability of resources. This aspect is critical, as efficient customer support and comprehensive resources are essential for effective IT management, especially when dealing with complex RMM solutions.

Quality of Customer Support

In the realm of customer support, users have reported mixed experiences with N-able RMM. While some find the support team knowledgeable and helpful, others have noted issues such as delayed response times and a lack of depth in problem-solving. This inconsistency can be a significant hindrance, especially in scenarios where timely and expert support is crucial to resolving pressing IT management issues.

The impact of these support challenges can be particularly felt in smaller organizations, where IT teams might rely more heavily on vendor support due to limited in-house expertise.

In such cases, delays or inadequacies in support can lead to prolonged downtime or inefficient use of the tool, negatively impacting overall IT operations.

Availability and Usefulness of Guides and Tutorials

Regarding educational resources, N-able RMM offers a range of guides and tutorials, but the effectiveness and depth of these materials have been questioned. Some users find the documentation lacking in detail, particularly when it comes to addressing complex scenarios or advanced features of the tool. This shortfall in comprehensive guidance can steepen the learning curve, especially for new users or those looking to leverage the tool's more advanced capabilities.

The availability of community support, such as forums or user groups, is another area where N-able RMM seems to lag.

A vibrant user community can be an invaluable resource for sharing best practices, troubleshooting, and peer-to-peer assistance.

However, the N-able RMM user community is not as active or resourceful as some of its competitors, which can leave users seeking more interactive and communal forms of support at a disadvantage.

In conclusion, while N-able RMM excels in many technical aspects, its customer support and resource offerings appear to be areas needing improvement.

For organizations considering N-able RMM, it's important to weigh these factors, as the level and quality of support and resources can significantly impact the efficiency and effectiveness of IT management. Potential users might need to prepare for additional internal training or seek out external resources to compensate for these gaps.

Pricing and Value for Money

N-able RMM's pricing structure presents certain challenges, particularly when considered in the context of different business sizes and budgets. The tool's value proposition, especially when compared to other RMM solutions, might not align favorably with all types of organizations.

Pricing Structure

N-able RMM follows a tiered pricing model, which, on the surface, offers flexibility but can be complex and potentially costly for certain businesses.

Small to medium-sized enterprises (SMEs) might find the entry-level plans somewhat restrictive in terms of features, while the more comprehensive plans that include advanced features come with a significantly higher price tag. This pricing model can be a substantial financial commitment for smaller businesses, especially those with limited IT budgets.

For larger organizations, while the advanced plans offer a broad range of functionalities, the cost can quickly escalate when scaled across a large number of devices or endpoints. The pricing might be justified for enterprises requiring extensive RMM capabilities, but it poses a considerable investment, and the ROI may not always be immediately apparent.

Comparison with Other RMM Solutions

When compared to other RMM solutions in the market, such as Pulseway, ConnectWise Automate, or Kaseya VSA, N-able RMM’s pricing can be seen as less competitive.

Competitors often offer more flexible or cost-effective plans, which can be more appealing to smaller businesses or those with tighter budget constraints.

For instance, Pulseway is known for offering scalable pricing that can be more accommodating for small to medium-sized businesses.

ConnectWise Automate and Kaseya VSA also provide pricing structures that can be more aligned with the needs of businesses looking for a balance between functionality and cost.

Value Proposition

While N-able RMM offers a comprehensive suite of features, the value for money can be questionable, especially for SMEs or businesses with specific, limited requirements. The tool may offer more than what is necessary for smaller operations, leading to a situation where businesses are paying for features they do not need or use.

The overall value proposition of N-able RMM is thus more skewed towards larger organizations with complex IT environments and broader requirements. Smaller businesses might find better value in alternative RMM solutions that offer more flexibility and cost-effectiveness.

In conclusion, N-able RMM’s pricing and value for money present a mixed picture. While the tool is feature-rich and robust, its pricing structure and overall cost can be prohibitive for smaller businesses and not entirely justified for organizations with moderate IT management needs. Prospective users should carefully evaluate their requirements against the pricing tiers of N-able RMM and compare them with other RMM solutions to determine the best fit for their budget and IT management objectives.

Pros and cons

While N-able RMM is a comprehensive tool, it is important to consider its advantages and drawbacks, especially in light of feedback and potential limitations. This analysis will focus on the more significant cons while acknowledging a few key pros.


Comprehensive Feature Set: N-able RMM offers a wide range of features, including remote monitoring, automated alerts, patch management, and integrated security tools. This comprehensive suite is beneficial for organizations looking to manage complex IT infrastructures.

Automated Monitoring and Management: The tool's automated capabilities, particularly in monitoring and managing IT systems, help in proactively addressing issues, thus reducing downtime.


Complex Pricing Structure: The pricing model of N-able RMM is complex and can be cost-prohibitive, especially for small to medium-sized businesses. The higher-tier plans, while feature-rich, may represent a significant financial burden.

Inconsistent Customer Support: Feedback suggests that the quality of customer support can be inconsistent. Delays in response and a lack of in-depth problem resolution can be major drawbacks, affecting operational efficiency.

Steep Learning Curve for Advanced Features: Although the tool is praised for its comprehensive features, mastering them can involve a steep learning curve. This can be particularly challenging for smaller teams or those without extensive IT backgrounds. 

Potential Overhead for Smaller Organizations: N-able RMM might provide more functionality than what is necessary for smaller businesses, leading to unused features but still incurring costs.

Integration Challenges with Specific Systems: While generally good, integration capabilities can present challenges, especially with legacy systems or unique IT environments, necessitating additional customization.

Limited Community Support: The tool's user community is not as active or resourceful compared to competitors, which can be a disadvantage for those seeking peer advice and best practices.

Impact on Different Types of Users and Organizations

Small to Medium-Sized Businesses: The pricing structure and potential for unused features make N-able RMM less suitable for smaller businesses. These organizations might also struggle with the learning curve and the need for robust customer support.

Large Enterprises: While the extensive features of N-able RMM are beneficial for large enterprises, the cost factor and the need for efficient customer support remain concerns. Large organizations, however, are more likely to have the resources to fully leverage the tool's advanced capabilities.

IT Professionals and Managed Service Providers (MSPs): For these users, the comprehensive feature set is advantageous, but the challenges with customer support and integration can impact service delivery and operational efficiency. 

In conclusion, while N-able RMM offers a range of powerful features for IT management, its suitability varies significantly depending on the size and type of organization. The cost, customer support issues, and integration challenges are significant considerations that potential users must weigh against the benefits of a comprehensive feature set and automation capabilities.

Conclusion and Recommendations

In assessing N-able RMM's overall impact on IT management, it's clear that while the tool offers a comprehensive suite of features designed to streamline and enhance IT operations, its practicality and effectiveness can vary greatly depending on specific organizational contexts.

Final Thoughts on N-able RMM

N-able RMM, with its extensive capabilities, undoubtedly positions itself as a robust tool for remote monitoring and management. Its strengths in automated monitoring, patch management, and remote access can be invaluable assets for certain types of organizations.

However, the concerns regarding its complex pricing structure, inconsistent customer support, and the potential mismatch of features for smaller organizations are factors that cannot be overlooked.

For businesses with considerable IT infrastructure and the budget to match, N-able RMM's wide-ranging functionalities could be well-utilized. However, for smaller businesses or those with more constrained budgets, the tool may present challenges that extend beyond its beneficial features.

Tailored Recommendations

For Small to Medium-Sized Businesses: These organizations might want to carefully evaluate whether the breadth of features offered by N-able RMM aligns with their actual needs.

Given the cost considerations and potential for a steep learning curve, smaller businesses might find more suitable alternatives that offer a better balance of functionality, ease of use, and cost-effectiveness.

For Large Enterprises: Larger organizations with more complex IT needs and the resources to fully utilize N-able RMM might consider it a viable option. However, they should be cognizant of the potential challenges in customer support and ensure they have the internal capabilities to manage and mitigate these aspects.

For IT professionals and MSPs: While the comprehensive nature of N-able RMM could be appealing, it's important to weigh the pros and cons carefully.

The decision should consider the potential impact of customer support issues and integration challenges on service quality and operational efficiency.

In conclusion, while N-able RMM exhibits the potential to be a powerful tool in the IT management arsenal, its suitability is not universally applicable. Prospective users should approach with a degree of caution, ensuring that their specific needs, size, and budget align with what N-able RMM offers and the challenges it presents.

In some cases, exploring alternative solutions that might offer a better fit for specific requirements could be a prudent course of action.

User feedback and testimonials

Integrating user feedback and testimonials is crucial to providing a realistic picture of N-ABLE RMM's application in real-world scenarios. These insights help in correlating user sentiments with the findings from our review.

Insights from user reviews

Customer Support Concerns:

Multiple users have expressed dissatisfaction with N-able RMM's customer support. Issues like delayed responses and unhelpful guidance point to potential gaps in service quality. This sentiment aligns with the review findings, which highlighted customer support as a potential weak area for N-able RMM.

Technical Challenges and Limitations:

Feedback regarding the remote connection feature being finicky and clunky, especially as organizations scale, suggests that while N-able RMM may be adequate for smaller setups, it might struggle to keep up with growing demands. This resonates with the review's indication of potential overhead and technical limitations for different sizes of organizations. 

Billing and Hidden Costs:

Users reported unexpected charges for features trialed during setup and difficulty in managing these costs. This aspect of hidden costs and billing issues was not explicitly covered in the initial review but is a critical factor for potential users to consider.

Ease of Use and Management:

Despite the challenges, some users did find the dashboard, control panel, and automated systems beneficial for ease of use and management. This feedback corresponds with the review's acknowledgment of N-able RMM's comprehensive feature set and automation capabilities.

Correlation with Review Findings

The user feedback largely supports the findings of the review, particularly in terms of customer support challenges and technical limitations.

The additional insights on billing practices and hidden costs are crucial for a complete understanding of the tool's implications for different businesses.

While N-able RMM does offer robust features and capabilities, these need to be weighed against the potential issues in customer service, technical challenges as organizations grow, and transparency in pricing.

In conclusion, the user testimonials for N-able RMM paint a picture of a tool that, while feature-rich and capable in certain aspects, comes with its share of challenges that could significantly impact its effectiveness and value for various users.

Potential users should carefully consider these real-world insights alongside the features and capabilities of N-able RMM to determine if it aligns with their specific requirements and expectations. 

Medha Cloud is a valuable partner for MSPs seeking to expand their managed services portfolio, increase market presence, and drive business growth. By leveraging Medha Cloud's advanced technology, MSPs can improve efficiency, tap into new markets, and attract a wider client base, leading to increased revenue and long-term success. Set up a meeting or learn more here.

Medha Cloud, . “#1 White Label Managed Services | Master MSP | Medha Cloud.” Medha Cloud: Multi Cloud & Managed IT Service Provider, 2023, https://medhacloud.com/white-label-managed-services.
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