Event ID 1018: Database I/O Performance Degraded
Complete troubleshooting guide for Exchange Server Event ID 1018 database I/O slow errors causing poor mailbox performance, timeouts, and user complaints.
Table of Contents
Error Overview
Event ID 1018: Database I/O Performance Degraded
"The database 'Mailbox Database 01' on volume 'D:' has exceeded the I/O latency threshold. Database read latency: 125ms (threshold: 20ms). Database write latency: 89ms (threshold: 20ms). This may result in degraded client experience."
What This Error Means
Event ID 1018 indicates that the Exchange Information Store is experiencing slow disk access times. Since every email operation requires reading from or writing to the database, slow storage performance creates a bottleneck that affects all users. This is often the root cause behind high RPC latency and poor Outlook performance.
I/O Types Affected
- • Database reads (mailbox access)
- • Database writes (new mail, changes)
- • Log writes (transactions)
- • Log reads (recovery)
- • Content indexing I/O
Latency Targets
- • DB Reads: <20ms (ideal <10ms)
- • DB Writes: <20ms (ideal <10ms)
- • Log Writes: <10ms (ideal <1ms)
- • Queue Length: <1 per spindle
- • IOPS: Plan for peak demand
Version Notice
This guide applies to Exchange Server 2016, 2019, and Subscription Edition. Exchange 2019 has improved I/O efficiency through metacache database and large funnel optimizations, but storage performance remains critical.
Symptoms & Detection
User-Reported Symptoms
- ✗Emails take forever to open
- ✗Sending messages hangs
- ✗Search results are slow or timeout
- ✗OWA pages load slowly
- ✗Calendar operations are sluggish
Administrator Detection
- →Event ID 1018 in Application log
- →High disk latency in Performance Monitor
- →Database copy queue growing
- →Managed Availability health set failures
- →Storage alerts from SAN/NAS management
Event Log Entry Example
Log Name: Application
Source: MSExchangeIS
Event ID: 1018
Level: Warning
Description: The performance of storage device \?Volume{guid}
(D:) is below the expected threshold.
Database: Mailbox Database 01
Average Database Read Latency: 125 ms
Average Database Write Latency: 89 ms
Average Log Write Latency: 45 ms
Expected thresholds:
Database Read: < 20 ms
Database Write: < 20 ms
Log Write: < 10 msCommon Causes
Storage Subsystem Overwhelmed
The storage array, SAN, or local disks cannot keep up with I/O demand. This often happens when storage was sized for average load but cannot handle peak demand during busy periods like Monday mornings.
Antivirus Real-Time Scanning
Antivirus software scanning Exchange database and log files in real-time causes massive I/O overhead. Each database read/write triggers AV inspection, multiplying latency and I/O operations.
Database/Log Sharing Same Volume
Placing database files and transaction logs on the same volume creates I/O contention. Database I/O is random while log I/O is sequential - mixing them causes head thrashing on spinning disks and reduced parallelism.
Storage Misconfiguration
Incorrect RAID levels, missing write cache, improper stripe size, or suboptimal multipathing can dramatically impact performance. Common issues include RAID-5 instead of RAID-10 for Exchange workloads.
Failing or Degraded Disks
Physical disk failures, even in RAID-protected arrays, cause performance degradation. A degraded RAID array operates without full redundancy and often with reduced performance during rebuild.
Diagnostic Steps
Step 1: Measure Current Database I/O Latency
# Check Exchange database I/O performance counters
$server = $env:COMPUTERNAME
$counters = @(
"\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency",
"\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached) Average Latency",
"\$server\MSExchange Database ==> Instances(*)I/O Log Writes Average Latency",
"\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached)/sec",
"\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached)/sec"
)
Write-Host "Collecting I/O statistics (30 seconds)..." -ForegroundColor Cyan
Get-Counter -Counter $counters -SampleInterval 5 -MaxSamples 6 |
ForEach-Object { $_.CounterSamples } |
Where-Object { $_.CookedValue -gt 0 } |
Select-Object @{N='Counter';E={$_.Path.Split('')[-1]}},
@{N='Instance';E={$_.InstanceName}},
@{N='Value';E={[math]::Round($_.CookedValue,2)}} |
Sort-Object Counter, Instance | Format-Table -AutoSizeStep 2: Check Physical Disk Performance
# Monitor physical disk metrics
$diskCounters = @(
"\$server\PhysicalDisk(*)Avg. Disk sec/Read",
"\$server\PhysicalDisk(*)Avg. Disk sec/Write",
"\$server\PhysicalDisk(*)Current Disk Queue Length",
"\$server\PhysicalDisk(*)Disk Reads/sec",
"\$server\PhysicalDisk(*)Disk Writes/sec",
"\$server\PhysicalDisk(*)% Disk Time"
)
Get-Counter -Counter $diskCounters -SampleInterval 5 -MaxSamples 3 |
ForEach-Object { $_.CounterSamples } |
Where-Object { $_.InstanceName -ne "_total" -and $_.CookedValue -gt 0 } |
Select-Object InstanceName, @{N='Counter';E={$_.Path.Split('')[-1]}},
@{N='Value';E={[math]::Round($_.CookedValue,4)}} |
Format-Table -AutoSize
# Convert seconds to milliseconds for latency
Write-Host "`nNote: Avg. Disk sec values are in seconds. Multiply by 1000 for ms." -ForegroundColor Yellow
Write-Host "Target: < 0.020 sec (20ms) for reads/writes"020 sec (20ms) for reads/writes" -ForegroundColor YellowStep 3: Identify Storage Bottlenecks
# Check for database page faults (indicates memory pressure affecting I/O)
$cacheCounters = @(
"\$server\MSExchange Database(*)Database Page Fault Stalls/sec",
"\$server\MSExchange Database(*)Database Cache Size (MB)",
"\$server\MSExchange Database(*)Database Cache % Hit"
)
Get-Counter -Counter $cacheCounters -SampleInterval 2 -MaxSamples 5 |
ForEach-Object { $_.CounterSamples } |
Where-Object { $_.CookedValue -ne 0 } |
Format-Table Path, @{N='Value';E={[math]::Round($_.CookedValue,2)}} -AutoSize
# Check volume information
Get-Volume | Where-Object {$_.DriveLetter} |
Select-Object DriveLetter, FileSystemLabel, FileSystem,
@{N='SizeGB';E={[math]::Round($_.Size/1GB,2)}},
@{N='FreeGB';E={[math]::Round($_.SizeRemaining/1GB,2)}},
@{N='PercentFree';E={[math]::Round(($_.SizeRemaining/$_.Size)*100,1)}} |
Format-Table -AutoSize
# Low free space (<20%) can impact performance
Write-Host "`nWarning: Volumes below 20% free space may have degraded performance" -ForegroundColor YellowStep 4: Check for AV Exclusions
# List Exchange installation and database paths that should be excluded
$ExInstall = (Get-ItemProperty 'HKLM:SOFTWAREMicrosoftExchangeServer15Setup').MsiInstallPath
Write-Host "Exchange Install Path: $ExInstall" -ForegroundColor Cyan
# Get database and log paths
Get-MailboxDatabase | Select-Object Name, EdbFilePath, LogFolderPath |
Format-Table -AutoSize
# Common paths that MUST be excluded from AV:
Write-Host "`n=== Required AV Exclusions ===" -ForegroundColor Yellow
Write-Host "1. Database files (*.edb)"
Write-Host "2. Transaction log files (*.log)"
Write-Host "3. Checkpoint files (*.chk)"
Write-Host "4. Content index folders"
Write-Host "5. Exchange install folder: $ExInstall"$ExInstall"
Write-Host "6. Cluster quorum disk (if DAG)"
# Verify AV process isn't consuming disk I/O
Get-Process | Where-Object {
$_.ProcessName -match "scan|antivirus|defender|symantec|mcafee|trend|sophos"
} | Select-Object Name, @{N='CPU';E={$_.CPU}},
@{N='IO_Read_MB';E={[math]::Round($_.ReadTransferCount/1MB,2)}},
@{N='2)}},
@{N='IO_Write_MB';E={[math]::Round($_.WriteTransferCount/1MB,2)}} |
Format-Table -AutoSizePro Tip
Use the Exchange Server Performance Analyzer or Microsoft Support's ExPerfWiz tool to collect comprehensive performance data over 24+ hours. This captures peak usage patterns and intermittent issues that spot checks might miss.
Quick Fix
Immediate Actions for I/O Relief
These steps can provide immediate relief while investigating root cause:
# Step 1: Check if maintenance is running and causing I/O spike
Get-MailboxDatabase | Get-MailboxDatabaseCopyStatus |
Select-Object Name, Status, ContentIndexState, CopyQueueLength |
Format-Table -AutoSize
# Step 2: Temporarily reduce background activity
# Pause content indexing if it's causing high I/O
Get-MailboxDatabase | ForEach-Object {
Update-MailboxDatabaseCopy -Identity "$($_.Name)$env:COMPUTERNAME"$env:COMPUTERNAME" -CatalogOnly -Confirm:$false
}
# Step 3: If using DAG, check if replication is contributing to I/O
# Suspend non-critical database copies temporarily
# Get-MailboxDatabaseCopyStatus | Where-Object {$_.Status -eq "Healthy"}-Object {$_.Status -eq "Healthy"}
# Suspend-MailboxDatabaseCopy -Identity "DB01EXCH02" -Confirm:$false-Identity "DB01EXCH02" -Confirm:$false
# Step 4: Move active databases to servers with better storage
# (if in DAG with multiple servers)
Get-MailboxDatabaseCopyStatus | Where-Object {$_.Status -eq "Mounted"} |
ForEach-Object {
Write-Host "Active: $($_.Name)" -ForegroundColor Cyan
}
# Step 5: Restart Information Store to clear any stuck operations
# WARNING: Causes brief disruption to all users on this server
# Restart-Service MSExchangeIS -Force-Force
# Step 6: Quick win - ensure write caching is enabled
# Check disk policy in Device Manager > Disk drives > Properties > Policies
# "Enable write caching on the device" should be checked for SSDsNote: These are temporary measures. Address the underlying storage performance issue using the detailed solutions below.
Detailed Solutions
Solution 1: Migrate to SSD/NVMe Storage
The most effective solution for I/O problems is upgrading to solid-state storage:
# Plan database migration to new storage
# Step 1: Prepare new SSD volume
# Format with 64KB allocation unit size (optimal for Exchange)
# PowerShell to format (run as admin):
# Format-Volume -DriveLetter S -FileSystem NTFS -AllocationUnitSize 65536 -NewFileSystemLabel "ExchangeDB"-DriveLetter S -FileSystem NTFS -AllocationUnitSize 65536 -NewFileSystemLabel "ExchangeDB"
# Step 2: Create folder structure on new volume
$newDbPath = "S:ExchangeDatabases"
$newLogPath = "S:ExchangeLogs" # Or separate volume L: for logs
New-Item -Path $newDbPath -ItemType Directory -Force
New-Item -Path $newLogPath -ItemType Directory -Force
# Step 3: Move databases to new storage (one at a time)
# This dismounts the database briefly
$db = "Mailbox Database 01"
$newEdbPath = "$newDbPath$db$db.edb"$db$db.edb"
$newLogFolder = "$newLogPath$db"$db"
# Create database-specific folders
New-Item -Path "$newDbPath$db"$db" -ItemType Directory -Force
New-Item -Path $newLogFolder -ItemType Directory -Force
# Move database (causes brief outage for that database)
Move-DatabasePath -Identity $db -EdbFilePath $newEdbPath -LogFolderPath $newLogFolder -Confirm:$false
# Step 4: Verify new location
Get-MailboxDatabase $db | Select-Object Name, EdbFilePath, LogFolderPath | Format-List
# Step 5: Monitor performance after migration
Get-Counter "\$env:COMPUTERNAMEMSExchange Database ==> Instances($db)I/O Database Reads (Attached) Average Latency"$db)I/O Database Reads (Attached) Average Latency" |
Select-Object -ExpandProperty CounterSamplesRecommendation: Use enterprise-grade SSDs (Intel DC, Samsung PM, or similar) with power loss protection. Consumer SSDs lack the durability and reliability required for Exchange workloads.
Solution 2: Configure Proper AV Exclusions
Implement Microsoft-recommended antivirus exclusions:
# Generate list of paths that must be excluded from AV
$ExInstall = (Get-ItemProperty 'HKLM:SOFTWAREMicrosoftExchangeServer15Setup').MsiInstallPath
Write-Host "=== Folder Exclusions ===" -ForegroundColor Yellow
# Exchange installation folder
Write-Host $ExInstall
# Database and log folders
Get-MailboxDatabase | ForEach-Object {
Write-Host $_.EdbFilePath.PathName
Write-Host $_.LogFolderPath.PathName
}
# Content index folders (in same location as databases)
Get-MailboxDatabase | ForEach-Object {
$ciPath = Join-Path (Split-Path $_.EdbFilePath.PathName) "*.Single"
Write-Host $ciPath
}
# Cluster folder (if DAG)
Write-Host "C:WindowsCluster"
Write-Host "`n=== File Extension Exclusions ===" -ForegroundColor Yellow
Write-Host "*.edb - Database files"
Write-Host "*.log - Transaction logs"
Write-Host "*.chk - Checkpoint files"
Write-Host "*.jrs - Reserved logs"
Write-Host "*.que - Queue database"
Write-Host "*.txt - Message tracking logs"
Write-Host "`n=== Process Exclusions ===" -ForegroundColor Yellow
Write-Host "$ExInstallBinEdgeTransport.exe"
Write-Host "$ExInstallBinMicrosoft.Exchange.Store.Worker.exe"
Write-Host "$ExInstallBinMSExchangeDelivery.exe"
Write-Host "$ExInstallBinMSExchangeSubmission.exe"
Write-Host "$ExInstallFIP-FSBinms.exe"-FSBinms.exe"Solution 3: Separate Database and Log Volumes
Isolate database I/O from log I/O for better performance:
# Current configuration
Get-MailboxDatabase | Select-Object Name,
@{N='DbVolume';E={(Split-Path $_.EdbFilePath.PathName).Substring(0,2)}},
@{N='LogVolume';E={(Split-Path $_.LogFolderPath.PathName).Substring(0,2)}} |
Format-Table -AutoSize
# If databases and logs are on same volume, separate them:
# Step 1: Prepare dedicated log volume (format with 64KB allocation)
# D: = Database volume
# L: = Log volume
# Step 2: Move log files to dedicated volume
$databases = Get-MailboxDatabase
foreach ($db in $databases) {
$dbName = $db.Name
$newLogPath = "L:ExchangeLogs$dbName"
# Create folder
New-Item -Path $newLogPath -ItemType Directory -Force
# Move logs (requires brief database dismount)
Write-Host "Moving logs for $dbName to $newLogPath"$newLogPath" -ForegroundColor Cyan
Move-DatabasePath -Identity $dbName -LogFolderPath $newLogPath -ConfigurationOnly -Confirm:$false
# Copy existing logs manually, then mount
# Alternatively, let Exchange create new logs after move
}
# Verify separation
Get-MailboxDatabase | Select-Object Name,
@{N='DbPath';E={$_.EdbFilePath.PathName}},
@{N='LogPath';E={$_.LogFolderPath.PathName}} |
Format-Table -AutoSizeSolution 4: Optimize Storage Configuration
Ensure storage subsystem is optimally configured:
# Check current disk configuration
Get-Disk | Select-Object Number, FriendlyName, Size, PartitionStyle, OperationalStatus |
Format-Table -AutoSize
Get-Partition | Where-Object {$_.DriveLetter} |
Select-Object DiskNumber, DriveLetter, Size, Type | Format-Table -AutoSize
# Check allocation unit size (should be 64KB for Exchange volumes)
Get-Volume | Where-Object {$_.DriveLetter} | ForEach-Object {
$vol = $_
$fsutil = fsutil fsinfo ntfsinfo "$($_.DriveLetter):"
$bytesPerCluster = ($fsutil | Select-String "Bytes Per Cluster").ToString().Split(":")[1].Trim()
[PSCustomObject]@{
Drive = $_.DriveLetter
Label = $_.FileSystemLabel
AllocationUnit = $bytesPerCluster
}
} | Format-Table -AutoSize
# Storage optimization checklist:
Write-Host "`n=== Storage Best Practices Checklist ===" -ForegroundColor Yellow
Write-Host "[ ] RAID-10 for databases (not RAID-5)"-5)"
Write-Host "[ ] 64KB allocation unit size"
Write-Host "[ ] Write caching enabled with BBU"
Write-Host "[ ] HBA queue depth optimized (32-64)"-64)"
Write-Host "[ ] Multipath I/O configured (for SAN)"
Write-Host "[ ] Storage firmware up to date"
Write-Host "[ ] No disk hot spares in degraded state"
Write-Host "[ ] ReFS considered for larger deployments"Danger Zone
Never disable write caching on SAN storage without understanding the implications. For direct-attached storage without battery backup, write caching should be disabled to prevent data loss during power failure - but this significantly impacts performance.
Verification Steps
Verify I/O Performance Improvement
# Comprehensive I/O performance verification script
$server = $env:COMPUTERNAME
$sampleMinutes = 5
$intervalSeconds = 10
Write-Host "Collecting $sampleMinutes minutes of I/O performance data..." -ForegroundColor Cyan
$counters = @(
"\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency",
"\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached) Average Latency",
"\$server\MSExchange Database ==> Instances(*)I/O Log Writes Average Latency",
"\$server\MSExchange Database(*)Database Cache % Hit",
"\$server\PhysicalDisk(*)Avg. Disk sec/Read",
"\$server\PhysicalDisk(*)Avg. Disk sec/Write"
)
$samples = Get-Counter -Counter $counters -SampleInterval $intervalSeconds -MaxSamples ($sampleMinutes * 60 / $intervalSeconds)
# Calculate averages
$results = @{}
$samples.CounterSamples | ForEach-Object {
$key = $_.Path
if (-not $results[$key]) { $results[$key] = @() }
$results[$key] += $_.CookedValue
}
Write-Host "`n=== I/O Performance Summary ===" -ForegroundColor Green
foreach ($key in $results.Keys | Sort-Object) {
$avg = ($results[$key] | Measure-Object -Average).Average
$max = ($results[$key] | Measure-Object -Maximum).Maximum
# Color code based on thresholds
$color = "Green"
if ($key -match "Latency" -and $avg -gt 20) { $color = "Yellow" }
if ($key -match "Latency" -and $avg -gt 50) { $color = "Red" }
Write-Host ("{0}: Avg={1:N2}, Max={2:N2}"1:N2}, Max={2:N2}" -f $key.Split('')[-1], $avg, $max) -ForegroundColor $color
}
# Target values
Write-Host "`n=== Target Values ===" -ForegroundColor Cyan
Write-Host "Database Read Latency: < 20ms (ideal < 10ms)"
Write-Host "Database Write Latency: < 20ms (ideal < 10ms)"
Write-Host "Log Write Latency: < 10ms (ideal < 1ms)"
Write-Host "Cache Hit Ratio: > 98%"✓ Success Indicators
- • DB read latency < 20ms
- • DB write latency < 20ms
- • Log write latency < 10ms
- • No Event ID 1018 warnings
⚠ Warning Signs
- • Latency spikes during peak
- • Queue length > 2
- • Cache hit ratio < 98%
- • Occasional slowness
✗ Failure Indicators
- • Sustained latency > 50ms
- • Continuous Event ID 1018
- • User complaints persist
- • Database dismounts
Prevention Strategies
Capacity Planning
- ✓Size for peak load
Design storage for 2x average I/O demand
- ✓Plan for growth
Add 30% headroom for mailbox growth
- ✓Use Exchange calculator
Microsoft sizing tool for accurate IOPS
- ✓Test before production
JetStress for storage validation
I/O Monitoring Script
# Daily I/O health check - schedule as task
$threshold = 25 # ms
$server = $env:COMPUTERNAME
$latency = (Get-Counter "\$serverMSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency" |
Select-Object -ExpandProperty CounterSamples |
Where-Object {$_.InstanceName -ne "_total"} |
Measure-Object CookedValue -Average).Average
$status = if ($latency -lt $threshold) {"OK"} else {"WARNING"}
$logEntry = "$(Get-Date),$server,$([math]::Round($latency,2)),$status"$server,$([math]::Round($latency,2)),$status"
# Log to CSV
Add-Content "C:LogsIO_Health.csv" $logEntry
# Alert if threshold exceeded
if ($latency -gt $threshold) {
# Send alert notification
Write-Warning "High I/O latency: $latency ms"
}When to Escalate
Escalate to Storage or Exchange Specialist When:
- →Storage vendor support needed for SAN/NAS optimization
- →Hardware failures suspected or confirmed
- →I/O issues persist after all optimizations applied
- →Need assistance designing new storage architecture
- →Database corruption potentially related to I/O issues
Need Expert Exchange Storage Help?
Our Exchange Server specialists can diagnose complex I/O issues, design optimal storage architectures, and implement solutions that deliver the performance your users need.
15 Minutes average response time for performance emergencies
Frequently Asked Questions
Can't Resolve DATABASE_IO_SLOW?
Exchange errors can cause data loss or extended downtime. Our specialists are available 24/7 to help.
Emergency help - Chat with usMedha Cloud Exchange Server Team
Microsoft Exchange Specialists
Our Exchange Server specialists have 15+ years of combined experience managing enterprise email environments. We provide 24/7 support, emergency troubleshooting, and ongoing administration for businesses worldwide.