DATABASE_IO_SLOW

Event ID 1018: Database I/O Performance Degraded

Complete troubleshooting guide for Exchange Server Event ID 1018 database I/O slow errors causing poor mailbox performance, timeouts, and user complaints.

Medha Cloud
Medha Cloud Exchange Server Team
Exchange Database Recovery Team8 min read

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Error Overview

Event ID 1018: Database I/O Performance Degraded

"The database 'Mailbox Database 01' on volume 'D:' has exceeded the I/O latency threshold. Database read latency: 125ms (threshold: 20ms). Database write latency: 89ms (threshold: 20ms). This may result in degraded client experience."

What This Error Means

Event ID 1018 indicates that the Exchange Information Store is experiencing slow disk access times. Since every email operation requires reading from or writing to the database, slow storage performance creates a bottleneck that affects all users. This is often the root cause behind high RPC latency and poor Outlook performance.

I/O Types Affected

  • • Database reads (mailbox access)
  • • Database writes (new mail, changes)
  • • Log writes (transactions)
  • • Log reads (recovery)
  • • Content indexing I/O

Latency Targets

  • • DB Reads: <20ms (ideal <10ms)
  • • DB Writes: <20ms (ideal <10ms)
  • • Log Writes: <10ms (ideal <1ms)
  • • Queue Length: <1 per spindle
  • • IOPS: Plan for peak demand
⚠️

Version Notice

This guide applies to Exchange Server 2016, 2019, and Subscription Edition. Exchange 2019 has improved I/O efficiency through metacache database and large funnel optimizations, but storage performance remains critical.

Symptoms & Detection

User-Reported Symptoms

  • Emails take forever to open
  • Sending messages hangs
  • Search results are slow or timeout
  • OWA pages load slowly
  • Calendar operations are sluggish

Administrator Detection

  • Event ID 1018 in Application log
  • High disk latency in Performance Monitor
  • Database copy queue growing
  • Managed Availability health set failures
  • Storage alerts from SAN/NAS management

Event Log Entry Example

Log Name:      Application
Source:        MSExchangeIS
Event ID:      1018
Level:         Warning
Description:   The performance of storage device \?Volume{guid}
               (D:) is below the expected threshold.

               Database: Mailbox Database 01
               Average Database Read Latency: 125 ms
               Average Database Write Latency: 89 ms
               Average Log Write Latency: 45 ms

               Expected thresholds:
               Database Read: < 20 ms
               Database Write: < 20 ms
               Log Write: < 10 ms

Common Causes

1

Storage Subsystem Overwhelmed

The storage array, SAN, or local disks cannot keep up with I/O demand. This often happens when storage was sized for average load but cannot handle peak demand during busy periods like Monday mornings.

Indicators: High disk queue lengths, consistent latency spikes, storage controller CPU at capacity, cache hit ratio declining.
2

Antivirus Real-Time Scanning

Antivirus software scanning Exchange database and log files in real-time causes massive I/O overhead. Each database read/write triggers AV inspection, multiplying latency and I/O operations.

Fix: Exclude Exchange database, log, checkpoint, and content index directories from real-time AV scanning.
3

Database/Log Sharing Same Volume

Placing database files and transaction logs on the same volume creates I/O contention. Database I/O is random while log I/O is sequential - mixing them causes head thrashing on spinning disks and reduced parallelism.

Best Practice: Separate database and log files to different volumes, ideally different physical storage.
4

Storage Misconfiguration

Incorrect RAID levels, missing write cache, improper stripe size, or suboptimal multipathing can dramatically impact performance. Common issues include RAID-5 instead of RAID-10 for Exchange workloads.

Recommendations: Use RAID-10 for databases, 64KB stripe size, battery-backed write cache enabled, and proper HBA queue depth settings.
5

Failing or Degraded Disks

Physical disk failures, even in RAID-protected arrays, cause performance degradation. A degraded RAID array operates without full redundancy and often with reduced performance during rebuild.

Action: Check storage health, replace failed disks immediately, monitor SMART data for predictive failures.

Diagnostic Steps

Step 1: Measure Current Database I/O Latency

# Check Exchange database I/O performance counters
$server = $env:COMPUTERNAME

$counters = @(
    "\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency",
    "\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached) Average Latency",
    "\$server\MSExchange Database ==> Instances(*)I/O Log Writes Average Latency",
    "\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached)/sec",
    "\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached)/sec"
)

Write-Host "Collecting I/O statistics (30 seconds)..." -ForegroundColor Cyan

Get-Counter -Counter $counters -SampleInterval 5 -MaxSamples 6 |
    ForEach-Object { $_.CounterSamples } |
    Where-Object { $_.CookedValue -gt 0 } |
    Select-Object @{N='Counter';E={$_.Path.Split('')[-1]}},
                  @{N='Instance';E={$_.InstanceName}},
                  @{N='Value';E={[math]::Round($_.CookedValue,2)}} |
    Sort-Object Counter, Instance | Format-Table -AutoSize

Step 2: Check Physical Disk Performance

# Monitor physical disk metrics
$diskCounters = @(
    "\$server\PhysicalDisk(*)Avg. Disk sec/Read",
    "\$server\PhysicalDisk(*)Avg. Disk sec/Write",
    "\$server\PhysicalDisk(*)Current Disk Queue Length",
    "\$server\PhysicalDisk(*)Disk Reads/sec",
    "\$server\PhysicalDisk(*)Disk Writes/sec",
    "\$server\PhysicalDisk(*)% Disk Time"
)

Get-Counter -Counter $diskCounters -SampleInterval 5 -MaxSamples 3 |
    ForEach-Object { $_.CounterSamples } |
    Where-Object { $_.InstanceName -ne "_total" -and $_.CookedValue -gt 0 } |
    Select-Object InstanceName, @{N='Counter';E={$_.Path.Split('')[-1]}},
                  @{N='Value';E={[math]::Round($_.CookedValue,4)}} |
    Format-Table -AutoSize

# Convert seconds to milliseconds for latency
Write-Host "`nNote: Avg. Disk sec values are in seconds. Multiply by 1000 for ms." -ForegroundColor Yellow
Write-Host "Target: < 0.020 sec (20ms) for reads/writes"020 sec (20ms) for reads/writes" -ForegroundColor Yellow

Step 3: Identify Storage Bottlenecks

# Check for database page faults (indicates memory pressure affecting I/O)
$cacheCounters = @(
    "\$server\MSExchange Database(*)Database Page Fault Stalls/sec",
    "\$server\MSExchange Database(*)Database Cache Size (MB)",
    "\$server\MSExchange Database(*)Database Cache % Hit"
)

Get-Counter -Counter $cacheCounters -SampleInterval 2 -MaxSamples 5 |
    ForEach-Object { $_.CounterSamples } |
    Where-Object { $_.CookedValue -ne 0 } |
    Format-Table Path, @{N='Value';E={[math]::Round($_.CookedValue,2)}} -AutoSize

# Check volume information
Get-Volume | Where-Object {$_.DriveLetter} |
    Select-Object DriveLetter, FileSystemLabel, FileSystem,
    @{N='SizeGB';E={[math]::Round($_.Size/1GB,2)}},
    @{N='FreeGB';E={[math]::Round($_.SizeRemaining/1GB,2)}},
    @{N='PercentFree';E={[math]::Round(($_.SizeRemaining/$_.Size)*100,1)}} |
    Format-Table -AutoSize

# Low free space (<20%) can impact performance
Write-Host "`nWarning: Volumes below 20% free space may have degraded performance" -ForegroundColor Yellow

Step 4: Check for AV Exclusions

# List Exchange installation and database paths that should be excluded
$ExInstall = (Get-ItemProperty 'HKLM:SOFTWAREMicrosoftExchangeServer15Setup').MsiInstallPath
Write-Host "Exchange Install Path: $ExInstall" -ForegroundColor Cyan

# Get database and log paths
Get-MailboxDatabase | Select-Object Name, EdbFilePath, LogFolderPath |
    Format-Table -AutoSize

# Common paths that MUST be excluded from AV:
Write-Host "`n=== Required AV Exclusions ===" -ForegroundColor Yellow
Write-Host "1. Database files (*.edb)"
Write-Host "2. Transaction log files (*.log)"
Write-Host "3. Checkpoint files (*.chk)"
Write-Host "4. Content index folders"
Write-Host "5. Exchange install folder: $ExInstall"$ExInstall"
Write-Host "6. Cluster quorum disk (if DAG)"

# Verify AV process isn't consuming disk I/O
Get-Process | Where-Object {
    $_.ProcessName -match "scan|antivirus|defender|symantec|mcafee|trend|sophos"
} | Select-Object Name, @{N='CPU';E={$_.CPU}},
    @{N='IO_Read_MB';E={[math]::Round($_.ReadTransferCount/1MB,2)}},
    @{N='2)}},
    @{N='IO_Write_MB';E={[math]::Round($_.WriteTransferCount/1MB,2)}} |
Format-Table -AutoSize
💡

Pro Tip

Use the Exchange Server Performance Analyzer or Microsoft Support's ExPerfWiz tool to collect comprehensive performance data over 24+ hours. This captures peak usage patterns and intermittent issues that spot checks might miss.

Quick Fix

Immediate Actions for I/O Relief

These steps can provide immediate relief while investigating root cause:

# Step 1: Check if maintenance is running and causing I/O spike
Get-MailboxDatabase | Get-MailboxDatabaseCopyStatus |
    Select-Object Name, Status, ContentIndexState, CopyQueueLength |
    Format-Table -AutoSize

# Step 2: Temporarily reduce background activity
# Pause content indexing if it's causing high I/O
Get-MailboxDatabase | ForEach-Object {
    Update-MailboxDatabaseCopy -Identity "$($_.Name)$env:COMPUTERNAME"$env:COMPUTERNAME" -CatalogOnly -Confirm:$false
}

# Step 3: If using DAG, check if replication is contributing to I/O
# Suspend non-critical database copies temporarily
# Get-MailboxDatabaseCopyStatus | Where-Object {$_.Status -eq "Healthy"}-Object {$_.Status -eq "Healthy"}
# Suspend-MailboxDatabaseCopy -Identity "DB01EXCH02" -Confirm:$false-Identity "DB01EXCH02" -Confirm:$false

# Step 4: Move active databases to servers with better storage
# (if in DAG with multiple servers)
Get-MailboxDatabaseCopyStatus | Where-Object {$_.Status -eq "Mounted"} |
    ForEach-Object {
        Write-Host "Active: $($_.Name)" -ForegroundColor Cyan
    }

# Step 5: Restart Information Store to clear any stuck operations
# WARNING: Causes brief disruption to all users on this server
# Restart-Service MSExchangeIS -Force-Force

# Step 6: Quick win - ensure write caching is enabled
# Check disk policy in Device Manager > Disk drives > Properties > Policies
# "Enable write caching on the device" should be checked for SSDs

Note: These are temporary measures. Address the underlying storage performance issue using the detailed solutions below.

Detailed Solutions

Solution 1: Migrate to SSD/NVMe Storage

The most effective solution for I/O problems is upgrading to solid-state storage:

# Plan database migration to new storage
# Step 1: Prepare new SSD volume
# Format with 64KB allocation unit size (optimal for Exchange)

# PowerShell to format (run as admin):
# Format-Volume -DriveLetter S -FileSystem NTFS -AllocationUnitSize 65536 -NewFileSystemLabel "ExchangeDB"-DriveLetter S -FileSystem NTFS -AllocationUnitSize 65536 -NewFileSystemLabel "ExchangeDB"

# Step 2: Create folder structure on new volume
$newDbPath = "S:ExchangeDatabases"
$newLogPath = "S:ExchangeLogs"  # Or separate volume L: for logs

New-Item -Path $newDbPath -ItemType Directory -Force
New-Item -Path $newLogPath -ItemType Directory -Force

# Step 3: Move databases to new storage (one at a time)
# This dismounts the database briefly
$db = "Mailbox Database 01"
$newEdbPath = "$newDbPath$db$db.edb"$db$db.edb"
$newLogFolder = "$newLogPath$db"$db"

# Create database-specific folders
New-Item -Path "$newDbPath$db"$db" -ItemType Directory -Force
New-Item -Path $newLogFolder -ItemType Directory -Force

# Move database (causes brief outage for that database)
Move-DatabasePath -Identity $db -EdbFilePath $newEdbPath -LogFolderPath $newLogFolder -Confirm:$false

# Step 4: Verify new location
Get-MailboxDatabase $db | Select-Object Name, EdbFilePath, LogFolderPath | Format-List

# Step 5: Monitor performance after migration
Get-Counter "\$env:COMPUTERNAMEMSExchange Database ==> Instances($db)I/O Database Reads (Attached) Average Latency"$db)I/O Database Reads (Attached) Average Latency" |
    Select-Object -ExpandProperty CounterSamples

Recommendation: Use enterprise-grade SSDs (Intel DC, Samsung PM, or similar) with power loss protection. Consumer SSDs lack the durability and reliability required for Exchange workloads.

Solution 2: Configure Proper AV Exclusions

Implement Microsoft-recommended antivirus exclusions:

# Generate list of paths that must be excluded from AV
$ExInstall = (Get-ItemProperty 'HKLM:SOFTWAREMicrosoftExchangeServer15Setup').MsiInstallPath

Write-Host "=== Folder Exclusions ===" -ForegroundColor Yellow

# Exchange installation folder
Write-Host $ExInstall

# Database and log folders
Get-MailboxDatabase | ForEach-Object {
    Write-Host $_.EdbFilePath.PathName
    Write-Host $_.LogFolderPath.PathName
}

# Content index folders (in same location as databases)
Get-MailboxDatabase | ForEach-Object {
    $ciPath = Join-Path (Split-Path $_.EdbFilePath.PathName) "*.Single"
    Write-Host $ciPath
}

# Cluster folder (if DAG)
Write-Host "C:WindowsCluster"

Write-Host "`n=== File Extension Exclusions ===" -ForegroundColor Yellow
Write-Host "*.edb - Database files"
Write-Host "*.log - Transaction logs"
Write-Host "*.chk - Checkpoint files"
Write-Host "*.jrs - Reserved logs"
Write-Host "*.que - Queue database"
Write-Host "*.txt - Message tracking logs"

Write-Host "`n=== Process Exclusions ===" -ForegroundColor Yellow
Write-Host "$ExInstallBinEdgeTransport.exe"
Write-Host "$ExInstallBinMicrosoft.Exchange.Store.Worker.exe"
Write-Host "$ExInstallBinMSExchangeDelivery.exe"
Write-Host "$ExInstallBinMSExchangeSubmission.exe"
Write-Host "$ExInstallFIP-FSBinms.exe"-FSBinms.exe"

Solution 3: Separate Database and Log Volumes

Isolate database I/O from log I/O for better performance:

# Current configuration
Get-MailboxDatabase | Select-Object Name,
    @{N='DbVolume';E={(Split-Path $_.EdbFilePath.PathName).Substring(0,2)}},
    @{N='LogVolume';E={(Split-Path $_.LogFolderPath.PathName).Substring(0,2)}} |
Format-Table -AutoSize

# If databases and logs are on same volume, separate them:

# Step 1: Prepare dedicated log volume (format with 64KB allocation)
# D: = Database volume
# L: = Log volume

# Step 2: Move log files to dedicated volume
$databases = Get-MailboxDatabase

foreach ($db in $databases) {
    $dbName = $db.Name
    $newLogPath = "L:ExchangeLogs$dbName"

    # Create folder
    New-Item -Path $newLogPath -ItemType Directory -Force

    # Move logs (requires brief database dismount)
    Write-Host "Moving logs for $dbName to $newLogPath"$newLogPath" -ForegroundColor Cyan
    Move-DatabasePath -Identity $dbName -LogFolderPath $newLogPath -ConfigurationOnly -Confirm:$false

    # Copy existing logs manually, then mount
    # Alternatively, let Exchange create new logs after move
}

# Verify separation
Get-MailboxDatabase | Select-Object Name,
    @{N='DbPath';E={$_.EdbFilePath.PathName}},
    @{N='LogPath';E={$_.LogFolderPath.PathName}} |
Format-Table -AutoSize

Solution 4: Optimize Storage Configuration

Ensure storage subsystem is optimally configured:

# Check current disk configuration
Get-Disk | Select-Object Number, FriendlyName, Size, PartitionStyle, OperationalStatus |
    Format-Table -AutoSize

Get-Partition | Where-Object {$_.DriveLetter} |
    Select-Object DiskNumber, DriveLetter, Size, Type | Format-Table -AutoSize

# Check allocation unit size (should be 64KB for Exchange volumes)
Get-Volume | Where-Object {$_.DriveLetter} | ForEach-Object {
    $vol = $_
    $fsutil = fsutil fsinfo ntfsinfo "$($_.DriveLetter):"
    $bytesPerCluster = ($fsutil | Select-String "Bytes Per Cluster").ToString().Split(":")[1].Trim()
    [PSCustomObject]@{
        Drive = $_.DriveLetter
        Label = $_.FileSystemLabel
        AllocationUnit = $bytesPerCluster
    }
} | Format-Table -AutoSize

# Storage optimization checklist:
Write-Host "`n=== Storage Best Practices Checklist ===" -ForegroundColor Yellow
Write-Host "[ ] RAID-10 for databases (not RAID-5)"-5)"
Write-Host "[ ] 64KB allocation unit size"
Write-Host "[ ] Write caching enabled with BBU"
Write-Host "[ ] HBA queue depth optimized (32-64)"-64)"
Write-Host "[ ] Multipath I/O configured (for SAN)"
Write-Host "[ ] Storage firmware up to date"
Write-Host "[ ] No disk hot spares in degraded state"
Write-Host "[ ] ReFS considered for larger deployments"
🚨

Danger Zone

Never disable write caching on SAN storage without understanding the implications. For direct-attached storage without battery backup, write caching should be disabled to prevent data loss during power failure - but this significantly impacts performance.

Verification Steps

Verify I/O Performance Improvement

# Comprehensive I/O performance verification script
$server = $env:COMPUTERNAME
$sampleMinutes = 5
$intervalSeconds = 10

Write-Host "Collecting $sampleMinutes minutes of I/O performance data..." -ForegroundColor Cyan

$counters = @(
    "\$server\MSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency",
    "\$server\MSExchange Database ==> Instances(*)I/O Database Writes (Attached) Average Latency",
    "\$server\MSExchange Database ==> Instances(*)I/O Log Writes Average Latency",
    "\$server\MSExchange Database(*)Database Cache % Hit",
    "\$server\PhysicalDisk(*)Avg. Disk sec/Read",
    "\$server\PhysicalDisk(*)Avg. Disk sec/Write"
)

$samples = Get-Counter -Counter $counters -SampleInterval $intervalSeconds -MaxSamples ($sampleMinutes * 60 / $intervalSeconds)

# Calculate averages
$results = @{}
$samples.CounterSamples | ForEach-Object {
    $key = $_.Path
    if (-not $results[$key]) { $results[$key] = @() }
    $results[$key] += $_.CookedValue
}

Write-Host "`n=== I/O Performance Summary ===" -ForegroundColor Green

foreach ($key in $results.Keys | Sort-Object) {
    $avg = ($results[$key] | Measure-Object -Average).Average
    $max = ($results[$key] | Measure-Object -Maximum).Maximum

    # Color code based on thresholds
    $color = "Green"
    if ($key -match "Latency" -and $avg -gt 20) { $color = "Yellow" }
    if ($key -match "Latency" -and $avg -gt 50) { $color = "Red" }

    Write-Host ("{0}: Avg={1:N2}, Max={2:N2}"1:N2}, Max={2:N2}" -f $key.Split('')[-1], $avg, $max) -ForegroundColor $color
}

# Target values
Write-Host "`n=== Target Values ===" -ForegroundColor Cyan
Write-Host "Database Read Latency: < 20ms (ideal < 10ms)"
Write-Host "Database Write Latency: < 20ms (ideal < 10ms)"
Write-Host "Log Write Latency: < 10ms (ideal < 1ms)"
Write-Host "Cache Hit Ratio: > 98%"

✓ Success Indicators

  • • DB read latency < 20ms
  • • DB write latency < 20ms
  • • Log write latency < 10ms
  • • No Event ID 1018 warnings

⚠ Warning Signs

  • • Latency spikes during peak
  • • Queue length > 2
  • • Cache hit ratio < 98%
  • • Occasional slowness

✗ Failure Indicators

  • • Sustained latency > 50ms
  • • Continuous Event ID 1018
  • • User complaints persist
  • • Database dismounts

Prevention Strategies

Capacity Planning

  • Size for peak load

    Design storage for 2x average I/O demand

  • Plan for growth

    Add 30% headroom for mailbox growth

  • Use Exchange calculator

    Microsoft sizing tool for accurate IOPS

  • Test before production

    JetStress for storage validation

I/O Monitoring Script

# Daily I/O health check - schedule as task
$threshold = 25  # ms
$server = $env:COMPUTERNAME

$latency = (Get-Counter "\$serverMSExchange Database ==> Instances(*)I/O Database Reads (Attached) Average Latency" |
    Select-Object -ExpandProperty CounterSamples |
    Where-Object {$_.InstanceName -ne "_total"} |
    Measure-Object CookedValue -Average).Average

$status = if ($latency -lt $threshold) {"OK"} else {"WARNING"}
$logEntry = "$(Get-Date),$server,$([math]::Round($latency,2)),$status"$server,$([math]::Round($latency,2)),$status"

# Log to CSV
Add-Content "C:LogsIO_Health.csv" $logEntry

# Alert if threshold exceeded
if ($latency -gt $threshold) {
    # Send alert notification
    Write-Warning "High I/O latency: $latency ms"
}

When to Escalate

Escalate to Storage or Exchange Specialist When:

  • Storage vendor support needed for SAN/NAS optimization
  • Hardware failures suspected or confirmed
  • I/O issues persist after all optimizations applied
  • Need assistance designing new storage architecture
  • Database corruption potentially related to I/O issues

Need Expert Exchange Storage Help?

Our Exchange Server specialists can diagnose complex I/O issues, design optimal storage architectures, and implement solutions that deliver the performance your users need.

15 Minutes average response time for performance emergencies

Frequently Asked Questions

Microsoft recommends database read latency under 20ms, database write latency under 20ms, and log write latency under 10ms. For optimal performance, aim for single-digit latencies. Any sustained latency above 50ms will cause noticeable user impact and should be addressed immediately.

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Medha Cloud

Medha Cloud Exchange Server Team

Microsoft Exchange Specialists

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