Event ID 8007

Event ID 8007: OWA SSL Certificate Errors - Fix Guide 2025

Complete troubleshooting guide for Exchange Server Event ID 8007 SSL certificate errors. Learn how to diagnose certificate problems, fix name mismatches, renew expired certificates, and restore secure OWA access in 15-30 minutes.

Medha Cloud
Medha Cloud Exchange Server Team
Exchange Database Recovery Team16 min read

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Event ID 8007 and related SSL certificate errors in Exchange Server prevent users from securely accessing OWA. Browsers display warnings, authentication may fail, and users can't trust that their connection is secure. This guide shows you how to diagnose certificate problems and restore trusted HTTPS access.

Our Exchange Certificate Specialists resolve SSL issues daily. This guide provides the same systematic approach we use to identify certificate problems and restore secure access quickly.

Error Overview: What SSL Certificate Errors Mean

SSL certificate errors in Exchange affect all HTTPS-based services including OWA, ECP, EWS, Autodiscover, and Outlook Anywhere. Event ID 8007 and related events indicate the certificate configuration is incorrect, expired, or untrusted.

Typical Event Log Entry
Log Name:      Application
Source:        MSExchangeFrontEndTransport
Event ID:      8007
Level:         Warning
Description:   Certificate with thumbprint [THUMBPRINT] is expiring soon
               or has already expired.
               Certificate Subject: CN=mail.company.com
               Expiration Date: 1/15/2025 12:00:00 AM
               Services affected: IIS, SMTP

# Or for name mismatch:
Description:   The certificate presented does not match the expected
               hostname. Expected: mail.company.com
               Actual certificate CN: oldserver.company.local

Understanding certificate requirements: Exchange requires a valid SSL certificate that matches the URLs users access, is trusted by client devices, and hasn't expired. Modern browsers strictly enforce these requirements and will block or warn users about any issues.

Certificate Validation Chain

Name Match
URL = Cert SAN
+
Not Expired
Valid dates
+
Trusted CA
Chain verified
All three must pass for browser to show secure connection (padlock)

Symptoms & Business Impact

What Users Experience:

  • "Your connection is not private" browser warning
  • "NET::ERR_CERT_DATE_INVALID" (expired certificate)
  • "NET::ERR_CERT_COMMON_NAME_INVALID" (name mismatch)
  • Browser blocks access without option to proceed
  • Outlook prompts to accept untrusted certificate
  • Mobile devices refuse to connect to email

What Admins See:

  • Event ID 8007 warnings about expiring certificates
  • Autodiscover failures due to certificate issues
  • Exchange certificate shows expired in EMS
  • Certificate thumbprint mismatch in IIS bindings
  • Multiple certificates causing confusion

Business Impact:

  • Security Perception: Users think site is hacked/unsafe
  • Compliance: Many policies require valid SSL certificates
  • Mobile Access: iOS/Android may refuse connection entirely
  • Productivity: Users can't access email until fixed
  • Help Desk: Flood of "is it safe to proceed?" calls

Common Causes of SSL Certificate Errors

1. Expired Certificate (40% of cases)

Scenario: Certificate validity period has passed. Most certificates are valid for 1-2 years and require renewal before expiration.

Identified by: "Certificate has expired" message, NotAfter date in past

2. Name Mismatch (25% of cases)

Scenario: Users access mail.company.com but certificate is issued to server.company.local. The certificate must include all hostnames users might use.

Identified by: "Certificate name mismatch" error

3. Self-Signed Certificate (15% of cases)

Scenario: Using Exchange's default self-signed certificate or an internal CA that clients don't trust. External users will always see warnings.

Identified by: "Issued by" shows internal name, not public CA

4. Incomplete Certificate Chain (10% of cases)

Scenario: Intermediate CA certificates not installed. Browser can't trace trust from certificate back to root CA.

Identified by: Works in some browsers but not others

5. Wrong Certificate Bound to IIS (10% of cases)

Scenario: Multiple certificates exist but IIS is using the wrong one. New certificate installed but not bound to HTTPS.

Identified by: Good cert exists but browser shows old/wrong cert

Quick Diagnosis: Identify the Certificate Problem

📌 Version Compatibility: This guide applies to Exchange 2016, Exchange 2019, Exchange 2022. Commands may differ for other versions.

Run these commands in Exchange Management Shell (as Administrator) to diagnose certificate issues:

Step 1: List All Exchange Certificates
# Get all certificates with key information
Get-ExchangeCertificate | Select-Object Thumbprint, Subject, NotAfter, Status,
  Services, @{N='SANs';E={$_.CertificateDomains -join ', '}} |
  Format-List

# Highlight expiring/expired certificates
$certs = Get-ExchangeCertificate
foreach ($cert in $certs) {
    $daysToExpiry = ($cert.NotAfter - (Get-Date)).Days
    $status = if ($daysToExpiry -lt 0) {"EXPIRED"} elseif ($daysToExpiry -lt 30) {"EXPIRING SOON"} else {"OK"}

    Write-Host "$($cert.Subject) - $status ($daysToExpiry days)"$status ($daysToExpiry days)" -ForegroundColor $(
        if ($status -eq "EXPIRED") {"Red"} elseif ($status -eq "EXPIRING SOON") {"Yellow"} else {"Green"}
    )
}
Step 2: Check Certificate Services Assignment
# See which certificates are assigned to which services
Get-ExchangeCertificate | ForEach-Object {
    [PSCustomObject]@{
        Subject = $_.Subject.Substring(0, [Math]::Min(40, $_.Subject.Length))
        Thumbprint = $_.Thumbprint.Substring(0, 16) + "..."
        Services = $_.Services
        IIS = if($_.Services -match "IIS"){"YES"}else{"no"}
        SMTP = if($_.Services -match "SMTP"){"YES"}else{"no"}
        NotAfter = $_.NotAfter.ToString("yyyy-MM-dd"-dd")
    }
} | Format-Table -AutoSize

Pro Tip: The certificate with "IIS" in Services is what users see when accessing OWA. If it's expired or wrong, that's your problem cert. The SMTP cert affects mail flow between servers.

Step 3: Verify Certificate Names Match URLs
# Get OWA URLs
$owaUrls = Get-OwaVirtualDirectory | Select-Object InternalUrl, ExternalUrl
Write-Host "OWA URLs:" -ForegroundColor Cyan
$owaUrls | Format-List

# Get certificate domains
$iisCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
Write-Host "`nIIS Certificate covers:" -ForegroundColor Cyan
$iisCert.CertificateDomains | ForEach-Object { Write-Host "  $_" }

# Check if OWA URLs are in certificate
$externalHost = ([uri]$owaUrls.ExternalUrl).Host
$internalHost = ([uri]$owaUrls.InternalUrl).Host

Write-Host "`nURL Match Check:" -ForegroundColor Cyan
if ($iisCert.CertificateDomains -contains $externalHost) {
    Write-Host "  External ($externalHost): MATCHED" -ForegroundColor Green
} else {
    Write-Host "  External ($externalHost): NOT IN CERT!" -ForegroundColor Red
}

if ($iisCert.CertificateDomains -contains $internalHost) {
    Write-Host "  Internal ($internalHost): MATCHED" -ForegroundColor Green
} else {
    Write-Host "  Internal ($internalHost): NOT IN CERT!" -ForegroundColor Red
}
Step 4: Check IIS Certificate Binding
# Check what certificate is actually bound in IIS
Import-Module WebAdministration

$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$boundThumbprint = $binding.certificateHash

Write-Host "IIS HTTPS Binding:" -ForegroundColor Cyan
Write-Host "  Certificate Thumbprint: $boundThumbprint"

# Compare with Exchange certificate
$exchangeCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}

if ($exchangeCert.Thumbprint -eq $boundThumbprint) {
    Write-Host "  IIS bound to Exchange IIS cert: OK" -ForegroundColor Green
} else {
    Write-Host "  MISMATCH: IIS using different cert than Exchange expects!" -ForegroundColor Red
    Write-Host "  Exchange IIS cert: $($exchangeCert.Thumbprint)"
}
Step 5: Test Certificate from Client Perspective
# Test what certificate the server presents
$url = "https://mail.company.com"  # Your OWA URL

try {
    $request = [Net.HttpWebRequest]::Create($url)
    $request.AllowAutoRedirect = $false
    $request.ServerCertificateValidationCallback = {$true}  # Accept any cert for testing

    $response = $request.GetResponse()
    $cert = $request.ServicePoint.Certificate

    Write-Host "Server presents:" -ForegroundColor Cyan
    Write-Host "  Subject: $($cert.Subject)"
    Write-Host "  Issuer: $($cert.Issuer)"
    Write-Host "  Expires: $($cert.GetExpirationDateString())"

    $response.Close()
} catch {
    Write-Host "Connection error: $($_.Exception.Message)" -ForegroundColor Red
}

Quick Fix (15 Minutes) - Common Solutions

Fix A: Enable Existing Valid Certificate

Assign Certificate to Exchange Services
# If you have a valid cert that's not assigned to IIS
# First, find the right certificate
Get-ExchangeCertificate | Where-Object {
    $_.NotAfter -gt (Get-Date) -and
    $_.CertificateDomains -contains "mail.company.com"
} | Select-Object Thumbprint, Subject, NotAfter

# Enable it for IIS (and optionally SMTP)
$thumbprint = "YOUR_CERT_THUMBPRINT"  # Replace with actual

Enable-ExchangeCertificate -Thumbprint $thumbprint -Services IIS,SMTP -Force

# Verify assignment
Get-ExchangeCertificate -Thumbprint $thumbprint | Select-Object Subject, Services

# Restart IIS
iisreset /noforce

Fix B: Update IIS Binding Manually

Rebind Certificate in IIS
Import-Module WebAdministration

# Get the correct certificate thumbprint from Exchange
$exchangeCert = Get-ExchangeCertificate | Where-Object {
    $_.Services -match "IIS" -and $_.NotAfter -gt (Get-Date)
}
$thumbprint = $exchangeCert.Thumbprint

# Update IIS binding
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https

# Remove old binding
Remove-WebBinding -Name "Default Web Site" -Protocol https

# Add new binding with correct certificate
New-WebBinding -Name "Default Web Site" -Protocol https -Port 443

$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$binding.AddSslCertificate($thumbprint, "My")

Write-Host "Certificate binding updated"

# Restart IIS
iisreset /noforce

Fix C: Import and Assign New Certificate

Import Certificate and Enable
# If you have a new certificate file (.pfx)
$certPath = "C:\Certs\newcert.pfx"
$certPassword = ConvertTo-SecureString "YourPassword" -AsPlainText -Force

# Import the certificate
$newCert = Import-ExchangeCertificate -FileName $certPath -Password $certPassword

Write-Host "Imported certificate: $($newCert.Thumbprint)"

# Enable for Exchange services
Enable-ExchangeCertificate -Thumbprint $newCert.Thumbprint -Services IIS,SMTP,POP,IMAP -Force

# Verify
Get-ExchangeCertificate -Thumbprint $newCert.Thumbprint | Format-List Subject, Services, NotAfter

# Restart IIS
iisreset /noforce

Danger Zone: After changing the IIS certificate, all OWA users will be disconnected momentarily during the iisreset. Schedule during low-usage periods if possible.

Detailed Solution: Fix Root Causes

Scenario 1: Request and Install New Certificate

Generate Certificate Request (CSR)
# Create certificate request with all needed names
$domains = @(
    "mail.company.com",
    "autodiscover.company.com",
    "exchange2019.company.local"  # Server FQDN
)

# Generate the request
$request = New-ExchangeCertificate -GenerateRequest -SubjectName "CN=mail.company.com, O=Company Name, L=City, S=State, C=US" -DomainName $domains -PrivateKeyExportable $true -KeySize 2048 -FriendlyName "Exchange Certificate $(Get-Date -Format 'yyyy')"-Format 'yyyy')"

# Save CSR to file
$request | Out-File "C:\Certs\ExchangeCSR.txt"

Write-Host "CSR saved to C:\Certs\ExchangeCSR.txt"
Write-Host "Submit this to your Certificate Authority (CA)`n"
Write-Host "For public CA: DigiCert, GoDaddy, Let's Encrypt, etc."
Write-Host "For internal CA: Submit via your Windows CA web enrollment"
Complete Certificate Request
# After CA signs the request, complete it
$certFile = "C:\Certs\signed-certificate.cer"

# Import the signed certificate
$importedCert = Import-ExchangeCertificate -FileName $certFile

Write-Host "Certificate imported with thumbprint: $($importedCert.Thumbprint)"

# Enable for all services
Enable-ExchangeCertificate -Thumbprint $importedCert.Thumbprint -Services IIS,SMTP,POP,IMAP -Force

# If using multiple Exchange servers, export and import to others
# Export from first server:
# $pass = ConvertTo-SecureString "ExportPassword" -AsPlainText -Force-SecureString "ExportPassword" -AsPlainText -Force
# Export-ExchangeCertificate -Thumbprint $importedCert.Thumbprint -FileName "C:\Certs\export.pfx" -BinaryEncoded -Password $pass-Thumbprint $importedCert.Thumbprint -FileName "C:\Certs\export.pfx" -BinaryEncoded -Password $pass

# Restart IIS
iisreset /noforce

Scenario 2: Install Intermediate Certificates

Install Certificate Chain
# If your CA provided intermediate certificates, install them
$intermediateCert = "C:\Certs\intermediate.cer"

# Import to Intermediate CA store
$cert = New-Object System.Security.Cryptography.X509Certificates.X509Certificate2
$cert.Import($intermediateCert)

$store = New-Object System.Security.Cryptography.X509Certificates.X509Store(
    "CA",  # Intermediate Certification Authorities
    "LocalMachine"
)
$store.Open("ReadWrite")
$store.Add($cert)
$store.Close()

Write-Host "Intermediate certificate installed"

# Verify chain now validates
$iisCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
$certObj = [System.Security.Cryptography.X509Certificates.X509Certificate2]::new($iisCert.Certificate)
$chain = New-Object System.Security.Cryptography.X509Certificates.X509Chain
$chain.Build($certObj)

Write-Host "Chain status: $($chain.ChainStatus.Status)"

Scenario 3: Replace Self-Signed with Public Certificate

Transition from Self-Signed to Public CA
# Step 1: Document current self-signed cert-signed cert
$selfSigned = Get-ExchangeCertificate | Where-Object {
    $_.IsSelfSigned -eq $true -and $_.Services -match "IIS"
}
Write-Host "Current self-signed cert: $($selfSigned.Subject)"$selfSigned.Subject)"

# Step 2: Generate CSR (see Scenario 1 above)1 above)
# Step 3: Get signed by public CA (DigiCert, GoDaddy, Let's Encrypt, etc.)'s Encrypt, etc.)
# Step 4: Import and enable new certificate

# After new cert is working, remove old self-signed
# (Wait a few days to ensure everything works first)
# Remove-ExchangeCertificate -Thumbprint $selfSigned.Thumbprint -Confirm:$true

Write-Host @"
Public CA Recommendations:
- DigiCert: Best support, higher cost
- GoDaddy: Budget-friendly, good support
- Let'# After new cert is working, remove old self-signed
# (Wait a few days to ensure everything works first)
# Remove-ExchangeCertificate -Thumbprint $selfSigned.Thumbprint -Confirm:$true-Thumbprint $selfSigned.Thumbprint -Confirm:$true

Write-Host @"
Public CA Recommendations:
- DigiCert: Best support, higher cost
- GoDaddy: Budget-friendly, good support
- Let's Encrypt: Free, but requires renewal automation
- Comodo/Sectigo: Good balance of cost/features
"

Pro Tip: Let's Encrypt offers free certificates but they expire every 90 days. Use a tool like Certify The Web or win-acme to automatically renew them. For production Exchange, many admins prefer paid certificates with 1-2 year validity to reduce renewal overhead.

Scenario 4: Fix Certificate for Multiple Exchange Servers

Deploy Certificate to All Exchange Servers
# Export certificate from primary server
$cert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS" -and $_.NotAfter -gt (Get-Date)}
$exportPath = "\\FileServer\Certs\exchange-cert.pfx"
$password = ConvertTo-SecureString "StrongPassword123!" -AsPlainText -Force

Export-ExchangeCertificate -Thumbprint $cert.Thumbprint -FileName $exportPath -BinaryEncoded -Password $password

Write-Host "Certificate exported to $exportPath"

# On each additional Exchange server, run:
$servers = @("EX02", "EX03")  # Other Exchange servers

foreach ($server in $servers) {
    Write-Host "Installing on $server..."

    Invoke-Command -ComputerName $server -ScriptBlock {
        param($pfxPath, $pfxPassword)

        Add-PSSnapin Microsoft.Exchange.Management.PowerShell.SnapIn

        # Import certificate
        $imported = Import-ExchangeCertificate -FileName $pfxPath -Password $pfxPassword

        # Enable for services
        Enable-ExchangeCertificate -Thumbprint $imported.Thumbprint -Services IIS,SMTP -Force

        # Restart IIS
        iisreset /noforce

    } -ArgumentList $exportPath, $password
}

Write-Host "Certificate deployed to all servers"

Verify the Fix

After applying fixes, confirm the certificate is working properly:

Verification Commands
# 1. Check certificate is assigned
Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"} |
  Select-Object Subject, NotAfter, Status, @{N='DaysRemaining';E={($_.NotAfter - (Get-Date)).Days}}

# 2. Test OWA URL with certificate validation
$url = "https://mail.company.com/owa/"
try {
    # This will fail if cert has issues
    $response = Invoke-WebRequest -Uri $url -UseBasicParsing -TimeoutSec 30
    Write-Host "OWA accessible with valid certificate" -ForegroundColor Green
} catch {
    if ($_.Exception.Message -like "*certificate*") {
        Write-Host "Certificate error: $($_.Exception.Message)" -ForegroundColor Red
    } else {
        Write-Host "Other error: $($_.Exception.Message)" -ForegroundColor Yellow
    }
}

# 3. Full Exchange connectivity test
Test-OwaConnectivity -URL $url | Select-Object Scenario, Result, Latency

# 4. Check certificate from external (if accessible)
# Use: https://www.ssllabs.com/ssltest/

# 5. Verify IIS binding matches
Import-Module WebAdministration
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$exchangeCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}

if ($binding.certificateHash -eq $exchangeCert.Thumbprint) {
    Write-Host "IIS binding matches Exchange certificate: OK" -ForegroundColor Green
} else {
    Write-Host "IIS binding mismatch!" -ForegroundColor Red
}

Success Indicators:

  • Certificate shows correct subject and SANs
  • NotAfter date is in the future (not expired)
  • Browser shows padlock without warnings
  • Test-OwaConnectivity returns "Success"
  • SSL Labs test shows A or A+ rating
  • Mobile devices connect without certificate prompts

Prevention: Stop Certificate Errors From Recurring

1. Set Up Expiration Monitoring

Certificate Expiration Alert Script
# Schedule this weekly
$warningDays = 30
$criticalDays = 14

$certs = Get-ExchangeCertificate | Where-Object {$_.Services -ne "None"}

foreach ($cert in $certs) {
    $daysRemaining = ($cert.NotAfter - (Get-Date)).Days

    if ($daysRemaining -lt $criticalDays) {
        $priority = "CRITICAL"
        $color = "Red"
    } elseif ($daysRemaining -lt $warningDays) {
        $priority = "WARNING"
        $color = "Yellow"
    } else {
        continue  # Skip healthy certs
    }

    $body = @"
Certificate Expiration $priority

Subject: $($cert.Subject)
Expires: $($cert.NotAfter)
Days Remaining: $daysRemaining
Services: $($cert.Services)
Server: $env:COMPUTERNAME

Action Required: Renew certificate before expiration.
"$cert.Subject)
Expires: $($cert.NotAfter)
Days Remaining: $daysRemaining
Services: $($cert.Services)
Server: $env:COMPUTERNAME

Action Required: Renew certificate before expiration.
"@

    Send-MailMessage -To "admin@company.com" -From "monitor@company.com" -Subject "[$priority] Exchange Certificate Expiring" -Body $body -SmtpServer localhost

    Write-Host "Alert sent for $($cert.Subject) - $daysRemaining days remaining"$daysRemaining days remaining" -ForegroundColor $color
}

2. Document Certificate Requirements

  • List all hostnames that must be in certificate SANs
  • Record CA vendor and account information
  • Document renewal process step-by-step
  • Set calendar reminders 60 days before expiration

3. Consider Certificate Automation

  • Let's Encrypt + win-acme: Free automated renewal
  • DigiCert CertCentral: Enterprise automation
  • HashiCorp Vault: Internal CA automation

4. Use Multi-Year Certificates

  • 2-year certificates reduce renewal frequency
  • Note: Maximum validity is now 398 days for public CAs
  • Internal CAs can issue longer validity if needed

Certificate Expired? Get Urgent Help Now

If your Exchange certificate has expired and users can't access email, we can help you obtain and install a new certificate quickly. Our specialists have emergency certificate renewal procedures to minimize downtime.

Emergency Certificate Support

Average Response Time: 15 Minutes

Frequently Asked Questions

SSL certificate errors occur when the certificate has expired, the certificate name doesn't match the URL users are accessing (mail.company.com vs the cert's subject name), the certificate is self-signed and not trusted by clients, the certificate chain is incomplete, or the certificate isn't properly bound to IIS.

Can't Resolve Event ID 8007?

Exchange errors can cause data loss or extended downtime. Our specialists are available 24/7 to help.

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Medha Cloud

Medha Cloud Exchange Server Team

Microsoft Exchange Specialists

Our Exchange Server specialists have 15+ years of combined experience managing enterprise email environments. We provide 24/7 support, emergency troubleshooting, and ongoing administration for businesses worldwide.

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