Event ID 8007: OWA SSL Certificate Errors - Fix Guide 2025
Complete troubleshooting guide for Exchange Server Event ID 8007 SSL certificate errors. Learn how to diagnose certificate problems, fix name mismatches, renew expired certificates, and restore secure OWA access in 15-30 minutes.
Table of Contents
Event ID 8007 and related SSL certificate errors in Exchange Server prevent users from securely accessing OWA. Browsers display warnings, authentication may fail, and users can't trust that their connection is secure. This guide shows you how to diagnose certificate problems and restore trusted HTTPS access.
Our Exchange Certificate Specialists resolve SSL issues daily. This guide provides the same systematic approach we use to identify certificate problems and restore secure access quickly.
Error Overview: What SSL Certificate Errors Mean
SSL certificate errors in Exchange affect all HTTPS-based services including OWA, ECP, EWS, Autodiscover, and Outlook Anywhere. Event ID 8007 and related events indicate the certificate configuration is incorrect, expired, or untrusted.
Log Name: Application
Source: MSExchangeFrontEndTransport
Event ID: 8007
Level: Warning
Description: Certificate with thumbprint [THUMBPRINT] is expiring soon
or has already expired.
Certificate Subject: CN=mail.company.com
Expiration Date: 1/15/2025 12:00:00 AM
Services affected: IIS, SMTP
# Or for name mismatch:
Description: The certificate presented does not match the expected
hostname. Expected: mail.company.com
Actual certificate CN: oldserver.company.localUnderstanding certificate requirements: Exchange requires a valid SSL certificate that matches the URLs users access, is trusted by client devices, and hasn't expired. Modern browsers strictly enforce these requirements and will block or warn users about any issues.
Certificate Validation Chain
Symptoms & Business Impact
What Users Experience:
- "Your connection is not private" browser warning
- "NET::ERR_CERT_DATE_INVALID" (expired certificate)
- "NET::ERR_CERT_COMMON_NAME_INVALID" (name mismatch)
- Browser blocks access without option to proceed
- Outlook prompts to accept untrusted certificate
- Mobile devices refuse to connect to email
What Admins See:
- Event ID 8007 warnings about expiring certificates
- Autodiscover failures due to certificate issues
- Exchange certificate shows expired in EMS
- Certificate thumbprint mismatch in IIS bindings
- Multiple certificates causing confusion
Business Impact:
- Security Perception: Users think site is hacked/unsafe
- Compliance: Many policies require valid SSL certificates
- Mobile Access: iOS/Android may refuse connection entirely
- Productivity: Users can't access email until fixed
- Help Desk: Flood of "is it safe to proceed?" calls
Common Causes of SSL Certificate Errors
1. Expired Certificate (40% of cases)
Scenario: Certificate validity period has passed. Most certificates are valid for 1-2 years and require renewal before expiration.
Identified by: "Certificate has expired" message, NotAfter date in past
2. Name Mismatch (25% of cases)
Scenario: Users access mail.company.com but certificate is issued to server.company.local. The certificate must include all hostnames users might use.
Identified by: "Certificate name mismatch" error
3. Self-Signed Certificate (15% of cases)
Scenario: Using Exchange's default self-signed certificate or an internal CA that clients don't trust. External users will always see warnings.
Identified by: "Issued by" shows internal name, not public CA
4. Incomplete Certificate Chain (10% of cases)
Scenario: Intermediate CA certificates not installed. Browser can't trace trust from certificate back to root CA.
Identified by: Works in some browsers but not others
5. Wrong Certificate Bound to IIS (10% of cases)
Scenario: Multiple certificates exist but IIS is using the wrong one. New certificate installed but not bound to HTTPS.
Identified by: Good cert exists but browser shows old/wrong cert
Quick Diagnosis: Identify the Certificate Problem
📌 Version Compatibility: This guide applies to Exchange 2016, Exchange 2019, Exchange 2022. Commands may differ for other versions.
Run these commands in Exchange Management Shell (as Administrator) to diagnose certificate issues:
# Get all certificates with key information
Get-ExchangeCertificate | Select-Object Thumbprint, Subject, NotAfter, Status,
Services, @{N='SANs';E={$_.CertificateDomains -join ', '}} |
Format-List
# Highlight expiring/expired certificates
$certs = Get-ExchangeCertificate
foreach ($cert in $certs) {
$daysToExpiry = ($cert.NotAfter - (Get-Date)).Days
$status = if ($daysToExpiry -lt 0) {"EXPIRED"} elseif ($daysToExpiry -lt 30) {"EXPIRING SOON"} else {"OK"}
Write-Host "$($cert.Subject) - $status ($daysToExpiry days)"$status ($daysToExpiry days)" -ForegroundColor $(
if ($status -eq "EXPIRED") {"Red"} elseif ($status -eq "EXPIRING SOON") {"Yellow"} else {"Green"}
)
}# See which certificates are assigned to which services
Get-ExchangeCertificate | ForEach-Object {
[PSCustomObject]@{
Subject = $_.Subject.Substring(0, [Math]::Min(40, $_.Subject.Length))
Thumbprint = $_.Thumbprint.Substring(0, 16) + "..."
Services = $_.Services
IIS = if($_.Services -match "IIS"){"YES"}else{"no"}
SMTP = if($_.Services -match "SMTP"){"YES"}else{"no"}
NotAfter = $_.NotAfter.ToString("yyyy-MM-dd"-dd")
}
} | Format-Table -AutoSizePro Tip: The certificate with "IIS" in Services is what users see when accessing OWA. If it's expired or wrong, that's your problem cert. The SMTP cert affects mail flow between servers.
# Get OWA URLs
$owaUrls = Get-OwaVirtualDirectory | Select-Object InternalUrl, ExternalUrl
Write-Host "OWA URLs:" -ForegroundColor Cyan
$owaUrls | Format-List
# Get certificate domains
$iisCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
Write-Host "`nIIS Certificate covers:" -ForegroundColor Cyan
$iisCert.CertificateDomains | ForEach-Object { Write-Host " $_" }
# Check if OWA URLs are in certificate
$externalHost = ([uri]$owaUrls.ExternalUrl).Host
$internalHost = ([uri]$owaUrls.InternalUrl).Host
Write-Host "`nURL Match Check:" -ForegroundColor Cyan
if ($iisCert.CertificateDomains -contains $externalHost) {
Write-Host " External ($externalHost): MATCHED" -ForegroundColor Green
} else {
Write-Host " External ($externalHost): NOT IN CERT!" -ForegroundColor Red
}
if ($iisCert.CertificateDomains -contains $internalHost) {
Write-Host " Internal ($internalHost): MATCHED" -ForegroundColor Green
} else {
Write-Host " Internal ($internalHost): NOT IN CERT!" -ForegroundColor Red
}# Check what certificate is actually bound in IIS
Import-Module WebAdministration
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$boundThumbprint = $binding.certificateHash
Write-Host "IIS HTTPS Binding:" -ForegroundColor Cyan
Write-Host " Certificate Thumbprint: $boundThumbprint"
# Compare with Exchange certificate
$exchangeCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
if ($exchangeCert.Thumbprint -eq $boundThumbprint) {
Write-Host " IIS bound to Exchange IIS cert: OK" -ForegroundColor Green
} else {
Write-Host " MISMATCH: IIS using different cert than Exchange expects!" -ForegroundColor Red
Write-Host " Exchange IIS cert: $($exchangeCert.Thumbprint)"
}# Test what certificate the server presents
$url = "https://mail.company.com" # Your OWA URL
try {
$request = [Net.HttpWebRequest]::Create($url)
$request.AllowAutoRedirect = $false
$request.ServerCertificateValidationCallback = {$true} # Accept any cert for testing
$response = $request.GetResponse()
$cert = $request.ServicePoint.Certificate
Write-Host "Server presents:" -ForegroundColor Cyan
Write-Host " Subject: $($cert.Subject)"
Write-Host " Issuer: $($cert.Issuer)"
Write-Host " Expires: $($cert.GetExpirationDateString())"
$response.Close()
} catch {
Write-Host "Connection error: $($_.Exception.Message)" -ForegroundColor Red
}Quick Fix (15 Minutes) - Common Solutions
Fix A: Enable Existing Valid Certificate
# If you have a valid cert that's not assigned to IIS
# First, find the right certificate
Get-ExchangeCertificate | Where-Object {
$_.NotAfter -gt (Get-Date) -and
$_.CertificateDomains -contains "mail.company.com"
} | Select-Object Thumbprint, Subject, NotAfter
# Enable it for IIS (and optionally SMTP)
$thumbprint = "YOUR_CERT_THUMBPRINT" # Replace with actual
Enable-ExchangeCertificate -Thumbprint $thumbprint -Services IIS,SMTP -Force
# Verify assignment
Get-ExchangeCertificate -Thumbprint $thumbprint | Select-Object Subject, Services
# Restart IIS
iisreset /noforceFix B: Update IIS Binding Manually
Import-Module WebAdministration
# Get the correct certificate thumbprint from Exchange
$exchangeCert = Get-ExchangeCertificate | Where-Object {
$_.Services -match "IIS" -and $_.NotAfter -gt (Get-Date)
}
$thumbprint = $exchangeCert.Thumbprint
# Update IIS binding
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
# Remove old binding
Remove-WebBinding -Name "Default Web Site" -Protocol https
# Add new binding with correct certificate
New-WebBinding -Name "Default Web Site" -Protocol https -Port 443
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$binding.AddSslCertificate($thumbprint, "My")
Write-Host "Certificate binding updated"
# Restart IIS
iisreset /noforceFix C: Import and Assign New Certificate
# If you have a new certificate file (.pfx)
$certPath = "C:\Certs\newcert.pfx"
$certPassword = ConvertTo-SecureString "YourPassword" -AsPlainText -Force
# Import the certificate
$newCert = Import-ExchangeCertificate -FileName $certPath -Password $certPassword
Write-Host "Imported certificate: $($newCert.Thumbprint)"
# Enable for Exchange services
Enable-ExchangeCertificate -Thumbprint $newCert.Thumbprint -Services IIS,SMTP,POP,IMAP -Force
# Verify
Get-ExchangeCertificate -Thumbprint $newCert.Thumbprint | Format-List Subject, Services, NotAfter
# Restart IIS
iisreset /noforceDanger Zone: After changing the IIS certificate, all OWA users will be disconnected momentarily during the iisreset. Schedule during low-usage periods if possible.
Detailed Solution: Fix Root Causes
Scenario 1: Request and Install New Certificate
# Create certificate request with all needed names
$domains = @(
"mail.company.com",
"autodiscover.company.com",
"exchange2019.company.local" # Server FQDN
)
# Generate the request
$request = New-ExchangeCertificate -GenerateRequest -SubjectName "CN=mail.company.com, O=Company Name, L=City, S=State, C=US" -DomainName $domains -PrivateKeyExportable $true -KeySize 2048 -FriendlyName "Exchange Certificate $(Get-Date -Format 'yyyy')"-Format 'yyyy')"
# Save CSR to file
$request | Out-File "C:\Certs\ExchangeCSR.txt"
Write-Host "CSR saved to C:\Certs\ExchangeCSR.txt"
Write-Host "Submit this to your Certificate Authority (CA)`n"
Write-Host "For public CA: DigiCert, GoDaddy, Let's Encrypt, etc."
Write-Host "For internal CA: Submit via your Windows CA web enrollment"# After CA signs the request, complete it
$certFile = "C:\Certs\signed-certificate.cer"
# Import the signed certificate
$importedCert = Import-ExchangeCertificate -FileName $certFile
Write-Host "Certificate imported with thumbprint: $($importedCert.Thumbprint)"
# Enable for all services
Enable-ExchangeCertificate -Thumbprint $importedCert.Thumbprint -Services IIS,SMTP,POP,IMAP -Force
# If using multiple Exchange servers, export and import to others
# Export from first server:
# $pass = ConvertTo-SecureString "ExportPassword" -AsPlainText -Force-SecureString "ExportPassword" -AsPlainText -Force
# Export-ExchangeCertificate -Thumbprint $importedCert.Thumbprint -FileName "C:\Certs\export.pfx" -BinaryEncoded -Password $pass-Thumbprint $importedCert.Thumbprint -FileName "C:\Certs\export.pfx" -BinaryEncoded -Password $pass
# Restart IIS
iisreset /noforceScenario 2: Install Intermediate Certificates
# If your CA provided intermediate certificates, install them
$intermediateCert = "C:\Certs\intermediate.cer"
# Import to Intermediate CA store
$cert = New-Object System.Security.Cryptography.X509Certificates.X509Certificate2
$cert.Import($intermediateCert)
$store = New-Object System.Security.Cryptography.X509Certificates.X509Store(
"CA", # Intermediate Certification Authorities
"LocalMachine"
)
$store.Open("ReadWrite")
$store.Add($cert)
$store.Close()
Write-Host "Intermediate certificate installed"
# Verify chain now validates
$iisCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
$certObj = [System.Security.Cryptography.X509Certificates.X509Certificate2]::new($iisCert.Certificate)
$chain = New-Object System.Security.Cryptography.X509Certificates.X509Chain
$chain.Build($certObj)
Write-Host "Chain status: $($chain.ChainStatus.Status)"Scenario 3: Replace Self-Signed with Public Certificate
# Step 1: Document current self-signed cert-signed cert
$selfSigned = Get-ExchangeCertificate | Where-Object {
$_.IsSelfSigned -eq $true -and $_.Services -match "IIS"
}
Write-Host "Current self-signed cert: $($selfSigned.Subject)"$selfSigned.Subject)"
# Step 2: Generate CSR (see Scenario 1 above)1 above)
# Step 3: Get signed by public CA (DigiCert, GoDaddy, Let's Encrypt, etc.)'s Encrypt, etc.)
# Step 4: Import and enable new certificate
# After new cert is working, remove old self-signed
# (Wait a few days to ensure everything works first)
# Remove-ExchangeCertificate -Thumbprint $selfSigned.Thumbprint -Confirm:$true
Write-Host @"
Public CA Recommendations:
- DigiCert: Best support, higher cost
- GoDaddy: Budget-friendly, good support
- Let'# After new cert is working, remove old self-signed
# (Wait a few days to ensure everything works first)
# Remove-ExchangeCertificate -Thumbprint $selfSigned.Thumbprint -Confirm:$true-Thumbprint $selfSigned.Thumbprint -Confirm:$true
Write-Host @"
Public CA Recommendations:
- DigiCert: Best support, higher cost
- GoDaddy: Budget-friendly, good support
- Let's Encrypt: Free, but requires renewal automation
- Comodo/Sectigo: Good balance of cost/features
"Pro Tip: Let's Encrypt offers free certificates but they expire every 90 days. Use a tool like Certify The Web or win-acme to automatically renew them. For production Exchange, many admins prefer paid certificates with 1-2 year validity to reduce renewal overhead.
Scenario 4: Fix Certificate for Multiple Exchange Servers
# Export certificate from primary server
$cert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS" -and $_.NotAfter -gt (Get-Date)}
$exportPath = "\\FileServer\Certs\exchange-cert.pfx"
$password = ConvertTo-SecureString "StrongPassword123!" -AsPlainText -Force
Export-ExchangeCertificate -Thumbprint $cert.Thumbprint -FileName $exportPath -BinaryEncoded -Password $password
Write-Host "Certificate exported to $exportPath"
# On each additional Exchange server, run:
$servers = @("EX02", "EX03") # Other Exchange servers
foreach ($server in $servers) {
Write-Host "Installing on $server..."
Invoke-Command -ComputerName $server -ScriptBlock {
param($pfxPath, $pfxPassword)
Add-PSSnapin Microsoft.Exchange.Management.PowerShell.SnapIn
# Import certificate
$imported = Import-ExchangeCertificate -FileName $pfxPath -Password $pfxPassword
# Enable for services
Enable-ExchangeCertificate -Thumbprint $imported.Thumbprint -Services IIS,SMTP -Force
# Restart IIS
iisreset /noforce
} -ArgumentList $exportPath, $password
}
Write-Host "Certificate deployed to all servers"Verify the Fix
After applying fixes, confirm the certificate is working properly:
# 1. Check certificate is assigned
Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"} |
Select-Object Subject, NotAfter, Status, @{N='DaysRemaining';E={($_.NotAfter - (Get-Date)).Days}}
# 2. Test OWA URL with certificate validation
$url = "https://mail.company.com/owa/"
try {
# This will fail if cert has issues
$response = Invoke-WebRequest -Uri $url -UseBasicParsing -TimeoutSec 30
Write-Host "OWA accessible with valid certificate" -ForegroundColor Green
} catch {
if ($_.Exception.Message -like "*certificate*") {
Write-Host "Certificate error: $($_.Exception.Message)" -ForegroundColor Red
} else {
Write-Host "Other error: $($_.Exception.Message)" -ForegroundColor Yellow
}
}
# 3. Full Exchange connectivity test
Test-OwaConnectivity -URL $url | Select-Object Scenario, Result, Latency
# 4. Check certificate from external (if accessible)
# Use: https://www.ssllabs.com/ssltest/
# 5. Verify IIS binding matches
Import-Module WebAdministration
$binding = Get-WebBinding -Name "Default Web Site" -Protocol https
$exchangeCert = Get-ExchangeCertificate | Where-Object {$_.Services -match "IIS"}
if ($binding.certificateHash -eq $exchangeCert.Thumbprint) {
Write-Host "IIS binding matches Exchange certificate: OK" -ForegroundColor Green
} else {
Write-Host "IIS binding mismatch!" -ForegroundColor Red
}Success Indicators:
- Certificate shows correct subject and SANs
- NotAfter date is in the future (not expired)
- Browser shows padlock without warnings
- Test-OwaConnectivity returns "Success"
- SSL Labs test shows A or A+ rating
- Mobile devices connect without certificate prompts
Prevention: Stop Certificate Errors From Recurring
1. Set Up Expiration Monitoring
# Schedule this weekly
$warningDays = 30
$criticalDays = 14
$certs = Get-ExchangeCertificate | Where-Object {$_.Services -ne "None"}
foreach ($cert in $certs) {
$daysRemaining = ($cert.NotAfter - (Get-Date)).Days
if ($daysRemaining -lt $criticalDays) {
$priority = "CRITICAL"
$color = "Red"
} elseif ($daysRemaining -lt $warningDays) {
$priority = "WARNING"
$color = "Yellow"
} else {
continue # Skip healthy certs
}
$body = @"
Certificate Expiration $priority
Subject: $($cert.Subject)
Expires: $($cert.NotAfter)
Days Remaining: $daysRemaining
Services: $($cert.Services)
Server: $env:COMPUTERNAME
Action Required: Renew certificate before expiration.
"$cert.Subject)
Expires: $($cert.NotAfter)
Days Remaining: $daysRemaining
Services: $($cert.Services)
Server: $env:COMPUTERNAME
Action Required: Renew certificate before expiration.
"@
Send-MailMessage -To "admin@company.com" -From "monitor@company.com" -Subject "[$priority] Exchange Certificate Expiring" -Body $body -SmtpServer localhost
Write-Host "Alert sent for $($cert.Subject) - $daysRemaining days remaining"$daysRemaining days remaining" -ForegroundColor $color
}2. Document Certificate Requirements
- List all hostnames that must be in certificate SANs
- Record CA vendor and account information
- Document renewal process step-by-step
- Set calendar reminders 60 days before expiration
3. Consider Certificate Automation
- Let's Encrypt + win-acme: Free automated renewal
- DigiCert CertCentral: Enterprise automation
- HashiCorp Vault: Internal CA automation
4. Use Multi-Year Certificates
- 2-year certificates reduce renewal frequency
- Note: Maximum validity is now 398 days for public CAs
- Internal CAs can issue longer validity if needed
Certificate Expired? Get Urgent Help Now
If your Exchange certificate has expired and users can't access email, we can help you obtain and install a new certificate quickly. Our specialists have emergency certificate renewal procedures to minimize downtime.
Emergency Certificate SupportAverage Response Time: 15 Minutes
Frequently Asked Questions
Related Exchange Server Errors
SSL Certificate Expired in Exchange - Fix Guide 2025
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OAuth Certificate Expiration in Exchange - Fix Guide 2025
OAuth certificate about to expire. Proactively renew, prevent authentication failures, maintain hybrid.
Event ID 1003: OAuth Certificate Expired - Fix Guide 2025
OAuth certificate expiration preventing OWA authentication. Renew certificate, restore web access.
Can't Resolve Event ID 8007?
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