VSS_E_WRITERERROR_RETRYABLE indicates transient backup failures in Exchange Server that may resolve with retry, but repeated occurrences signal underlying problems. This guide helps you identify and fix the root causes of these retryable VSS errors.
Our Exchange Backup Support team specializes in resolving complex VSS and backup issues.
Error Overview: Retryable VSS Errors
The VSS_E_WRITERERROR_RETRYABLE error occurs when the Exchange VSS writer encounters a temporary condition preventing successful backup. Unlike permanent failures, these can potentially succeed if the transient condition clears.
# Error code: 0x800423f3
# Name: VSS_E_WRITERERROR_RETRYABLE
# Common Event Log entries:
Event ID: 12290
Source: VSS
The writer experienced a transient error.
Writer: Microsoft Exchange Writer
Error: VSS_E_WRITERERROR_RETRYABLE
Event ID: 2005
Source: MSExchangeRepl
Backup encountered a retryable error.
Operation will be attempted again.
# vssadmin output when writer is failing:
Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
State: [8] Failed
Last error: Retryable errorSymptoms & Business Impact
What Admins See:
- Backups fail initially but may succeed on retry
- Inconsistent backup job duration and results
- Exchange writer shows "Retryable error" state
- Backup software logs show 0x800423f3 error code
- Higher backup failure rate during peak hours
Business Impact:
- Unpredictable backup window duration
- Backup SLAs may be missed
- Administrative overhead managing retries
- Log truncation delays
- Reduced confidence in backup reliability
Common Causes
1. I/O Bottlenecks (35%)
High disk I/O during backup causes VSS operations to time out waiting for I/O completion, triggering retryable errors.
2. VSS Timeout (25%)
Default VSS timeouts are insufficient for large databases or heavily loaded servers, causing freeze operations to fail.
3. Concurrent Operations (20%)
Other VSS-based operations (Windows backup, snapshots, replication) running simultaneously conflict with Exchange backup.
4. Memory Pressure (15%)
Insufficient memory for VSS shadow copy operations during backup, especially with large databases.
5. Storage Issues (5%)
SAN/NAS storage latency, snapshot provider issues, or VSS hardware provider problems.
Quick Diagnosis
# Check current writer state
$output = vssadmin list writers 2>&1
$output | Select-String -Pattern "Microsoft Exchange" -Context 0,4
# Check for any failed writers
$output | Select-String -Pattern "State: \[8\] Failed|Last error: Retryable"
# Get recent VSS events
Get-EventLog -LogName Application -Source VSS -Newest 50 | Where-Object { $_.EntryType -eq "Error" } | Select-Object TimeGenerated, EventID, Message | Format-List# Check disk queue length (should be < 2)
Get-Counter -Counter "\PhysicalDisk(*)\Current Disk Queue Length" -SampleInterval 5 -MaxSamples 3
# Check disk latency (should be < 20ms for Exchange)
Get-Counter -Counter "\PhysicalDisk(*)\Avg. Disk sec/Read", "\PhysicalDisk(*)\Avg. Disk sec/Write" -SampleInterval 5 -MaxSamples 3
# Convert to milliseconds for readability
Get-Counter -Counter "\PhysicalDisk(*)\Avg. Disk sec/Read" | ForEach-Object {
$_.CounterSamples | ForEach-Object {
[PSCustomObject]@{
Disk = $_.InstanceName
ReadLatencyMs = [math]::Round($_.CookedValue * 1000, 2)
}
}
} | Format-Table# List current shadow copies being created
vssadmin list shadows /for=D:
# Check for running VSS processes
Get-Process -Name VSSVC -ErrorAction SilentlyContinue | Format-List Id, CPU, WorkingSet
# Check Windows backup state
Get-WBJob -Previous 1 | Select-Object JobState, StartTime, EndTime, JobType
# Check if other applications are using VSS
Get-EventLog -LogName Application -Source VSS -Newest 20 | Select-Object TimeGenerated, Message | Format-ListQuick Fix
# Stop any pending VSS operations
vssadmin delete shadows /for=D: /oldest /quiet
# Reset VSS writer by restarting services
Write-Host "Resetting VSS writers..."
Restart-Service VSS -Force
Start-Sleep -Seconds 10
# Reset Exchange writer
Restart-Service MSExchangeRepl -Force
Start-Sleep -Seconds 20
# Verify writer is now stable
vssadmin list writers | Select-String -Pattern "Microsoft Exchange" -Context 0,4
Write-Host "VSS reset complete. Retry backup operation."Detailed Solutions
Solution 1: Increase VSS Timeouts
# Increase VSS timeout for freeze operation
# Default: 60 seconds, increase to 300 for large databases300 for large databases
$regPath = "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP\CreateTimeout"
if (!(Test-Path $regPath)) { New-Item -Path $regPath -Force }
Set-ItemProperty -Path $regPath -Name "(Default)" -Value 300 -Type DWord
# Increase Exchange-specific backup timeout
$exchPath = "HKLM:\SOFTWARE\Microsoft\ExchangeServer\v15\Replay\Parameters"
Set-ItemProperty -Path $exchPath -Name "VSSBackupTimeout" -Value 600000 -Type DWord # Milliseconds
# Increase COM timeout for VSS operations
$comPath = "HKLM:\SOFTWARE\Microsoft\COM3\Timeout"
if (!(Test-Path $comPath)) { New-Item -Path $comPath -Force }
Set-ItemProperty -Path $comPath -Name "Timeout" -Value 300000 -Type DWord
Write-Host "Timeouts configured. Restart server for all changes to take effect."Solution 2: Optimize I/O Performance
# Schedule backup during off-peak hours
# Example: 2 AM when email activity is lowest
# Reduce database maintenance during backup window
# Disable online defragmentation temporarily
$db = Get-MailboxDatabase -Identity "MailboxDB01"
Set-MailboxDatabase -Identity $db -MaintenanceSchedule "Sun.1:00 AM-Sun.5:00 AM"00 AM-Sun.5:00 AM"
# If using DAG, backup from passive copy to reduce active server load
# Configure backup software to target passive database copies
# Spread backups across multiple windows
# Don't backup all databases simultaneously
# Check current maintenance schedules
Get-MailboxDatabase | Select-Object Name, MaintenanceSchedule | Format-TableSolution 3: Configure Backup Retry Logic
# PowerShell wrapper for backup with retry logic
function Start-ExchangeBackupWithRetry {
param(
[string]$Database,
[int]$MaxRetries = 3,
[int]$RetryDelaySeconds = 300
)
$attempt = 1
$success = $false
while ($attempt -le $MaxRetries -and -not $success) {
Write-Host "Backup attempt $attempt of $MaxRetries for $Database"$MaxRetries for $Database"
# Check VSS writer state before attempting
$writers = vssadmin list writers 2>&1
if ($writers -match "State: \[8\] Failed") {
Write-Host "VSS writer in failed state, resetting..."
Restart-Service VSS, MSExchangeRepl -Force
Start-Sleep -Seconds 60
}
# Attempt backup (replace with your backup command)
try {
# Your backup command here
# Example: wbadmin start backup -backupTarget:E: -include:D: -vssFull -quiet-include:D: -vssFull -quiet
$success = $true
Write-Host "Backup successful on attempt $attempt"
}
catch {
Write-Host "Backup failed: $_"
if ($attempt -lt $MaxRetries) {
Write-Host "Waiting $RetryDelaySeconds seconds before retry..."
Start-Sleep -Seconds $RetryDelaySeconds
}
}
$attempt++
}
return $success
}Solution 4: Fix Memory Pressure
# Check current memory usage
$os = Get-WmiObject Win32_OperatingSystem
$freeMemGB = [math]::Round($os.FreePhysicalMemory/1MB, 2)
$totalMemGB = [math]::Round($os.TotalVisibleMemorySize/1MB, 2)
Write-Host "Memory: $freeMemGB GB free of $totalMemGB GB total"$totalMemGB GB total"
# Exchange should have minimum 8GB, recommended 16GB+
# VSS operations need additional headroom
# Check if memory is being consumed by other processes
Get-Process | Sort-Object WorkingSet -Descending | Select-Object Name, @{N='MemoryMB';E={[math]::Round($_.WorkingSet/1MB,0)}} -First 15
# If memory is low, consider:
# 1. Reducing database cache size temporarily during backup
# 2. Scheduling backup when fewer users are active
# 3. Adding more RAM to the server
# Check Exchange process memory
Get-Process -Name *Exchange*, *EdgeTransport*, *Store* -ErrorAction SilentlyContinue | Select-Object Name, @{N='MemoryGB';E={[math]::Round($_.WorkingSet/1GB,2)}} | Format-TableVerify the Fix
# Run test backup
Write-Host "Testing VSS backup..."
# Verify writer is stable
$writers = vssadmin list writers 2>&1
if ($writers -match "Microsoft Exchange Writer.*State: \[1\] Stable") {
Write-Host "Exchange VSS writer is stable" -ForegroundColor Green
} else {
Write-Host "Exchange VSS writer may not be ready" -ForegroundColor Yellow
}
# Check I/O before backup
$queueLength = (Get-Counter -Counter "\PhysicalDisk(_Total)\Current Disk Queue Length" -SampleInterval 1 -MaxSamples 5).CounterSamples.CookedValue | Measure-Object -Average
Write-Host "Average disk queue: $([math]::Round($queueLength.Average, 2))"2))"
# Run actual backup test (Windows Server Backup example)
# wbadmin start backup -backupTarget:E: -include:D: -vssFull -quiet-include:D: -vssFull -quiet
# Check backup result
Get-WBJob -Previous 1 | Format-List JobState, StartTime, EndTime, HResult
# Monitor for retryable errors in next 24 hours
Write-Host ""
Write-Host "Monitor these events for next 24 hours:"
Write-Host "- Event ID 12290 (VSS)"
Write-Host "- Event ID 2005 (MSExchangeRepl)"Prevention Tips
Best Practices
- Schedule backups during off-peak hours (2-5 AM)
- Configure adequate VSS timeouts for your database sizes
- Backup passive DAG copies instead of active
- Avoid concurrent VSS operations
- Monitor I/O latency and queue lengths
- Implement retry logic with delays
- Keep storage subsystem healthy and well-maintained
When to Escalate
Contact Exchange specialists if:
- Errors persist despite timeout increases
- Storage subsystem shows persistent latency
- Hardware VSS provider issues suspected
- Complex SAN environment with multiple hosts
- Need to redesign backup strategy
Need Expert Help?
Our Exchange Backup Team provides comprehensive backup optimization and VSS troubleshooting services.
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