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Medha Cloud Exchange Server Team
Exchange Database Recovery Team8 min read

VSS_E_WRITERERROR_RETRYABLE indicates transient backup failures in Exchange Server that may resolve with retry, but repeated occurrences signal underlying problems. This guide helps you identify and fix the root causes of these retryable VSS errors.

Our Exchange Backup Support team specializes in resolving complex VSS and backup issues.

Error Overview: Retryable VSS Errors

The VSS_E_WRITERERROR_RETRYABLE error occurs when the Exchange VSS writer encounters a temporary condition preventing successful backup. Unlike permanent failures, these can potentially succeed if the transient condition clears.

Error Identification
# Error code: 0x800423f3
# Name: VSS_E_WRITERERROR_RETRYABLE

# Common Event Log entries:
Event ID: 12290
Source: VSS
The writer experienced a transient error.
Writer: Microsoft Exchange Writer
Error: VSS_E_WRITERERROR_RETRYABLE

Event ID: 2005
Source: MSExchangeRepl
Backup encountered a retryable error.
Operation will be attempted again.

# vssadmin output when writer is failing:
Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   State: [8] Failed
   Last error: Retryable error

Symptoms & Business Impact

What Admins See:

  • Backups fail initially but may succeed on retry
  • Inconsistent backup job duration and results
  • Exchange writer shows "Retryable error" state
  • Backup software logs show 0x800423f3 error code
  • Higher backup failure rate during peak hours

Business Impact:

  • Unpredictable backup window duration
  • Backup SLAs may be missed
  • Administrative overhead managing retries
  • Log truncation delays
  • Reduced confidence in backup reliability

Common Causes

1. I/O Bottlenecks (35%)

High disk I/O during backup causes VSS operations to time out waiting for I/O completion, triggering retryable errors.

2. VSS Timeout (25%)

Default VSS timeouts are insufficient for large databases or heavily loaded servers, causing freeze operations to fail.

3. Concurrent Operations (20%)

Other VSS-based operations (Windows backup, snapshots, replication) running simultaneously conflict with Exchange backup.

4. Memory Pressure (15%)

Insufficient memory for VSS shadow copy operations during backup, especially with large databases.

5. Storage Issues (5%)

SAN/NAS storage latency, snapshot provider issues, or VSS hardware provider problems.

Quick Diagnosis

Step 1: Check VSS Writer State
# Check current writer state
$output = vssadmin list writers 2>&1
$output | Select-String -Pattern "Microsoft Exchange" -Context 0,4

# Check for any failed writers
$output | Select-String -Pattern "State: \[8\] Failed|Last error: Retryable"

# Get recent VSS events
Get-EventLog -LogName Application -Source VSS -Newest 50 | Where-Object { $_.EntryType -eq "Error" } | Select-Object TimeGenerated, EventID, Message | Format-List
Step 2: Check I/O Performance
# Check disk queue length (should be < 2)
Get-Counter -Counter "\PhysicalDisk(*)\Current Disk Queue Length" -SampleInterval 5 -MaxSamples 3

# Check disk latency (should be < 20ms for Exchange)
Get-Counter -Counter "\PhysicalDisk(*)\Avg. Disk sec/Read", "\PhysicalDisk(*)\Avg. Disk sec/Write" -SampleInterval 5 -MaxSamples 3

# Convert to milliseconds for readability
Get-Counter -Counter "\PhysicalDisk(*)\Avg. Disk sec/Read" | ForEach-Object {
    $_.CounterSamples | ForEach-Object {
        [PSCustomObject]@{
            Disk = $_.InstanceName
            ReadLatencyMs = [math]::Round($_.CookedValue * 1000, 2)
        }
    }
} | Format-Table
Step 3: Check for Concurrent VSS Operations
# List current shadow copies being created
vssadmin list shadows /for=D:

# Check for running VSS processes
Get-Process -Name VSSVC -ErrorAction SilentlyContinue | Format-List Id, CPU, WorkingSet

# Check Windows backup state
Get-WBJob -Previous 1 | Select-Object JobState, StartTime, EndTime, JobType

# Check if other applications are using VSS
Get-EventLog -LogName Application -Source VSS -Newest 20 | Select-Object TimeGenerated, Message | Format-List

Quick Fix

Reset VSS and Retry
# Stop any pending VSS operations
vssadmin delete shadows /for=D: /oldest /quiet

# Reset VSS writer by restarting services
Write-Host "Resetting VSS writers..."
Restart-Service VSS -Force
Start-Sleep -Seconds 10

# Reset Exchange writer
Restart-Service MSExchangeRepl -Force
Start-Sleep -Seconds 20

# Verify writer is now stable
vssadmin list writers | Select-String -Pattern "Microsoft Exchange" -Context 0,4

Write-Host "VSS reset complete. Retry backup operation."

Detailed Solutions

Solution 1: Increase VSS Timeouts

Configure Extended Timeouts
# Increase VSS timeout for freeze operation
# Default: 60 seconds, increase to 300 for large databases300 for large databases

$regPath = "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP\CreateTimeout"
if (!(Test-Path $regPath)) { New-Item -Path $regPath -Force }
Set-ItemProperty -Path $regPath -Name "(Default)" -Value 300 -Type DWord

# Increase Exchange-specific backup timeout
$exchPath = "HKLM:\SOFTWARE\Microsoft\ExchangeServer\v15\Replay\Parameters"
Set-ItemProperty -Path $exchPath -Name "VSSBackupTimeout" -Value 600000 -Type DWord  # Milliseconds

# Increase COM timeout for VSS operations
$comPath = "HKLM:\SOFTWARE\Microsoft\COM3\Timeout"
if (!(Test-Path $comPath)) { New-Item -Path $comPath -Force }
Set-ItemProperty -Path $comPath -Name "Timeout" -Value 300000 -Type DWord

Write-Host "Timeouts configured. Restart server for all changes to take effect."

Solution 2: Optimize I/O Performance

Reduce I/O Contention During Backup
# Schedule backup during off-peak hours
# Example: 2 AM when email activity is lowest

# Reduce database maintenance during backup window
# Disable online defragmentation temporarily
$db = Get-MailboxDatabase -Identity "MailboxDB01"
Set-MailboxDatabase -Identity $db -MaintenanceSchedule "Sun.1:00 AM-Sun.5:00 AM"00 AM-Sun.5:00 AM"

# If using DAG, backup from passive copy to reduce active server load
# Configure backup software to target passive database copies

# Spread backups across multiple windows
# Don't backup all databases simultaneously

# Check current maintenance schedules
Get-MailboxDatabase | Select-Object Name, MaintenanceSchedule | Format-Table

Solution 3: Configure Backup Retry Logic

Implement Smart Retry Strategy
# PowerShell wrapper for backup with retry logic
function Start-ExchangeBackupWithRetry {
    param(
        [string]$Database,
        [int]$MaxRetries = 3,
        [int]$RetryDelaySeconds = 300
    )

    $attempt = 1
    $success = $false

    while ($attempt -le $MaxRetries -and -not $success) {
        Write-Host "Backup attempt $attempt of $MaxRetries for $Database"$MaxRetries for $Database"

        # Check VSS writer state before attempting
        $writers = vssadmin list writers 2>&1
        if ($writers -match "State: \[8\] Failed") {
            Write-Host "VSS writer in failed state, resetting..."
            Restart-Service VSS, MSExchangeRepl -Force
            Start-Sleep -Seconds 60
        }

        # Attempt backup (replace with your backup command)
        try {
            # Your backup command here
            # Example: wbadmin start backup -backupTarget:E: -include:D: -vssFull -quiet-include:D: -vssFull -quiet
            $success = $true
            Write-Host "Backup successful on attempt $attempt"
        }
        catch {
            Write-Host "Backup failed: $_"
            if ($attempt -lt $MaxRetries) {
                Write-Host "Waiting $RetryDelaySeconds seconds before retry..."
                Start-Sleep -Seconds $RetryDelaySeconds
            }
        }
        $attempt++
    }
    return $success
}

Solution 4: Fix Memory Pressure

Optimize Memory for VSS Operations
# Check current memory usage
$os = Get-WmiObject Win32_OperatingSystem
$freeMemGB = [math]::Round($os.FreePhysicalMemory/1MB, 2)
$totalMemGB = [math]::Round($os.TotalVisibleMemorySize/1MB, 2)
Write-Host "Memory: $freeMemGB GB free of $totalMemGB GB total"$totalMemGB GB total"

# Exchange should have minimum 8GB, recommended 16GB+
# VSS operations need additional headroom

# Check if memory is being consumed by other processes
Get-Process | Sort-Object WorkingSet -Descending | Select-Object Name, @{N='MemoryMB';E={[math]::Round($_.WorkingSet/1MB,0)}} -First 15

# If memory is low, consider:
# 1. Reducing database cache size temporarily during backup
# 2. Scheduling backup when fewer users are active
# 3. Adding more RAM to the server

# Check Exchange process memory
Get-Process -Name *Exchange*, *EdgeTransport*, *Store* -ErrorAction SilentlyContinue | Select-Object Name, @{N='MemoryGB';E={[math]::Round($_.WorkingSet/1GB,2)}} | Format-Table

Verify the Fix

Verify Backup Reliability
# Run test backup
Write-Host "Testing VSS backup..."

# Verify writer is stable
$writers = vssadmin list writers 2>&1
if ($writers -match "Microsoft Exchange Writer.*State: \[1\] Stable") {
    Write-Host "Exchange VSS writer is stable" -ForegroundColor Green
} else {
    Write-Host "Exchange VSS writer may not be ready" -ForegroundColor Yellow
}

# Check I/O before backup
$queueLength = (Get-Counter -Counter "\PhysicalDisk(_Total)\Current Disk Queue Length" -SampleInterval 1 -MaxSamples 5).CounterSamples.CookedValue | Measure-Object -Average
Write-Host "Average disk queue: $([math]::Round($queueLength.Average, 2))"2))"

# Run actual backup test (Windows Server Backup example)
# wbadmin start backup -backupTarget:E: -include:D: -vssFull -quiet-include:D: -vssFull -quiet

# Check backup result
Get-WBJob -Previous 1 | Format-List JobState, StartTime, EndTime, HResult

# Monitor for retryable errors in next 24 hours
Write-Host ""
Write-Host "Monitor these events for next 24 hours:"
Write-Host "- Event ID 12290 (VSS)"
Write-Host "- Event ID 2005 (MSExchangeRepl)"

Prevention Tips

Best Practices

  • Schedule backups during off-peak hours (2-5 AM)
  • Configure adequate VSS timeouts for your database sizes
  • Backup passive DAG copies instead of active
  • Avoid concurrent VSS operations
  • Monitor I/O latency and queue lengths
  • Implement retry logic with delays
  • Keep storage subsystem healthy and well-maintained

When to Escalate

Contact Exchange specialists if:

  • Errors persist despite timeout increases
  • Storage subsystem shows persistent latency
  • Hardware VSS provider issues suspected
  • Complex SAN environment with multiple hosts
  • Need to redesign backup strategy

Need Expert Help?

Our Exchange Backup Team provides comprehensive backup optimization and VSS troubleshooting services.

Frequently Asked Questions

VSS_E_WRITERERROR_RETRYABLE is a transient VSS error indicating a temporary failure during backup. The "retryable" designation means the error may resolve on its own if the backup is attempted again, unlike permanent writer failures.

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