Dynamics 365 Customer Voice USL (Unified Subscription Licensing) is a solution that enables organizations to collect and analyze customer feedback across various touchpoints. It empowers businesses to understand customer satisfaction, improve products and services, and drive customer loyalty by gathering real-time insights from surveys and feedback tools.
Key Features
- Survey Creation and Customization
Easily create and customize surveys to capture customer feedback across different channels, including email, web, and mobile. - Real-Time Feedback Collection
Collect and analyze customer feedback in real-time to understand customer sentiment and identify areas for improvement. - Integration with Dynamics 365
Seamlessly integrates with other Dynamics 365 applications, allowing businesses to connect customer feedback with other customer data for deeper insights. - Advanced Reporting and Analytics
Use powerful reporting tools to generate actionable insights from survey data and track performance over time. - AI-Powered Insights
Leverage artificial intelligence to identify trends, detect patterns in customer feedback, and gain predictive insights. - Customizable Response Flow
Create personalized response flows based on survey answers, guiding customers through tailored experiences. - Multi-Language Support
Collect feedback in multiple languages to better understand diverse customer bases.
Benefits
- Enhanced Customer Insights
Gain a deeper understanding of customer satisfaction and preferences, allowing for more informed business decisions. - Improved Customer Experience
Use feedback to continuously improve products, services, and overall customer experience. - Data-Driven Decision Making
Empower teams with actionable insights from survey results to drive business improvements. - Increased Customer Loyalty
Demonstrate commitment to customer satisfaction by actively collecting and responding to feedback. - Efficiency in Feedback Management
Streamline the process of collecting and analyzing customer feedback, saving time and resources. - Scalable and Flexible
Scalable to meet the needs of businesses of all sizes and adaptable to various industries and feedback collection methods.
Note: Dynamics 365 Customer Voice USL is an ideal solution for organizations looking to enhance their customer feedback collection processes and gain valuable insights to improve their offerings.
