Managing licenses in Microsoft 365 tenant can sometimes be tricky, especially when dealing with Volume Licenses purchased through a third-party provider. If your client cannot see their new Volume License, such as SQL Server 2022 Standard, in their tenant, follow this step-by-step guide to troubleshoot and resolve the issue efficiently.
Step 1: Confirm the License is Linked to the Correct Microsoft 365 Tenant
Sometimes, the Volume License might not be properly linked to the correct Microsoft 365 tenant. Here’s how to check:
- In the Microsoft 365 Admin Center:
- Log in as a Global Admin.
- Go to Billing > Licenses to see if the license is listed.
- Microsoft Partner Center (for Resellers):
- If you’re a Microsoft partner, log in to the Partner Center.
- Navigate to the client’s account and verify if the license appears under their tenant.
If the license isn’t visible, it might not be associated correctly.
Step 2: Check Manage VL Role Assignment
Microsoft retired the Volume Licensing Service Center (VLSC), and licenses are now managed through the VL role assignment in Microsoft 365 Admin Center.
1. Access the VL Role Assignment:
- Go to the Microsoft 365 admin center. In the Navigation menu, select Billing > Your products, then select the Volume Licensing tab. In the Role assignments section, select Manage VL role assignments. The Manage Assignments page opens and contains a list of VL users for the license IDs that you administer.
2. Verify the License:
- Check if the Volume License is listed under the correct tenant.
- Confirm that the client’s tenant ID matches the purchase records.
If the license isn’t linked to the tenant, it will need to be updated, which might involve contacting your reseller or Microsoft support.
Step 3: Confirm Admin Permissions
The Global Admins in your client’s tenant might not have the correct permissions to view or manage the Volume License.
1. Check Roles in Admin Center:
- Log in to the Microsoft Admin Center.
- Navigate to Roles > Administrator Roles.
2. Assign Temporary Access:
- If necessary, assign roles like Billing Administrator or License Manager to allow the admin to view and manage the licenses.
Step 4: Verify Purchase Details with the Reseller
If the license is still not visible, double-check the purchase details with your reseller (e.g., Ingram).
1. Request the following from the reseller:
- Agreement Number: This links the purchase to the tenant.
- License ID: To confirm which product was purchased.
- Copies of any confirmation emails from Microsoft after the purchase.
2. Cross-check this information with the records in the Microsoft Business Center to ensure everything aligns.
Step 5: Retrieve the License Key
If the license is in the Microsoft Business Center but isn’t showing in the tenant, the client might need to activate it manually.
- Log in to the Microsoft Business Center and go to the Licenses section.
- Find the SQL Server 2022 Standard license.
- Retrieve the product key and use it to activate the product.
Step 6: Contact Microsoft Licensing Support
If the problem persists, escalate the issue directly to Microsoft.
1. Visit the Microsoft Support for Volume Licensing.
2. Open a support ticket and include:
- Proof of purchase from the reseller.
- Agreement and License IDs.
- Tenant ID for the client.
Microsoft can help verify and resolve any association issues.
Step 7: Assign the Volume License to Users or Devices
Once the license is visible, assign it to the appropriate users or servers.
- Go to Microsoft Admin Center > Billing > Licenses.
- Locate the Volume License in the list.
- Assign it to the relevant resources, such as the SQL Server environment.
Prevent Future Issues with Medha Cloud
Managing licenses, especially Volume Licenses, can be complex, but Medha Cloud can simplify the process. As a trusted Microsoft partner, we offer end-to-end support for:
- License Procurement: Ensuring proper tenant association during purchases.
- Issue Resolution: Working directly with Microsoft to solve problems faster.
- Simplified Management: Setting up workflows that eliminate confusion and duplication.
Pro Tips for a Smooth License Management Experience
- Always Confirm Tenant Information During Purchase: Verify the tenant ID before finalizing any license purchase.
- Centralize License Management: Use a single admin account or partner to oversee all licensing.
- Leverage Medha Cloud Services: Reduce the burden on your IT team by outsourcing license management to professionals.
Conclusion
Visibility issues with Volume Licenses in Microsoft 365 tenants can be frustrating but are often solvable with the right steps. By verifying tenant association, checking the Microsoft Business Center, ensuring proper admin permissions, and escalating to Microsoft if needed, you can resolve the problem efficiently.
Looking for seamless license management? Medha Cloud can help! Contact us today to simplify your licensing process and keep your business running smoothly.
Reach us at:
- India: +91 93536 44646
- US: +1 646 775 2855
- Website: www.medhacloud.com
- Email: info@medhacloud.com
