Zoom’s New AI Features Raise Questions About Meeting Privacy

By Medha Cloud Security Desk

When Zoom quietly updated its privacy policy to allow data from meetings to help train its artificial-intelligence models, the backlash was immediate.
Executives, attorneys, and educators—people who built their workdays around virtual meetings—wanted to know: Were our conversations being used to teach an algorithm?

Zoom later clarified that it would not use customer audio, video, or chat content without consent. But by then, the unease had spread. Privacy experts argued that the policy’s wording left room for interpretation, and security researchers noted that the shift underscored how rapidly AI is altering the boundaries of corporate communication. (The Washington Post, The Verge)

At stake is more than meeting transcripts. The company’s new AI Companion can summarize calls, generate follow-up emails, and suggest tasks—features that rely on analyzing large volumes of conversational data.
For compliance-heavy sectors such as finance, health care, and government contracting, that raises questions about where the data resides and who ultimately controls it.

The episode illustrates a wider tension in cloud collaboration: the race to add AI features faster than the frameworks that govern them. Policies evolve in real time, leaving businesses to interpret where their legal and ethical obligations end.

Some organizations are now re-evaluating how much of their internal communication they can safely entrust to third-party meeting platforms.
Microsoft 365 offers a contrasting approach: its Copilot assistant runs inside a governed tenant boundary, inheriting each company’s own compliance, identity, and retention policies. Conversations remain under enterprise control rather than pooled into a global model.

Medha Cloud helps organizations migrate to Microsoft 365 securely—preserving collaboration while strengthening privacy and regulatory alignment in the age of AI-driven work.

→ Learn more about Microsoft 365 Migration Services