Outsourced Helpdesk for MSPs
Your brand, our ITIL-trained engineers. A fully white label helpdesk that answers in 30 seconds, resolves tickets in hours — not days. Our help desk services include multi-channel support (phone, email, chat), tiered escalation, SLA tracking, and seamless PSA integration. 5X cheaper than onshore service desk outsourcing. Start with 5 free tickets.
Why MSPs Choose Our Outsourced Helpdesk
ITIL-Trained Technicians
Staff trained in ITIL best practices for incident, problem, and change management
Fast Response Times
Average 30-second answer time for phone calls, 15-min for tickets
Flexible Capacity
Support scales with your client base - from 10 to 10,000 users
High Customer Satisfaction
Average 4.8/5 CSAT scores with professional, courteous technicians
Multi-Language Support
English, Spanish, and other languages available based on your client needs
Quality Reviews
Regular QA reviews, performance metrics, and service improvements
Help Desk Service Features
24x7x365 Availability
Round-the-clock helpdesk support with no holidays or downtime. Your clients get immediate assistance whenever they need it for business continuity.
Multi-Channel Support
Phone, email, chat, and ticket portal support. Users can reach out through their preferred channel, with all conversations synced for faster resolution.
Tiered Support Model
Level 1, 2, and 3 escalation paths route issues to the right expertise. Complex problems escalate automatically to senior technicians.
Ticket Management
Professional ticketing system with SLA tracking, priority queues, and automated escalations. Full visibility into ticket status and resolution times.
Your Brand, Our Service
Fully white-labeled with your company name, logo, and branding. Users never know they're interacting with a third party - it's your helpdesk.
Reporting & Analytics
Detailed monthly reports on ticket volume, resolution times, user satisfaction, and trending issues. Data-driven insights to improve service quality.
Flexible Pricing Options
Choose the pricing model that works best for your business
Monthly ticket bundles - predictable pricing that scales with your needs
Starter
$30 per ticket
25 Tickets/Month
- 24x7 phone, email, chat support
- Multi-channel ticket submission
- 1-hour response SLA
- Basic ticket reporting
- White label branding
- Knowledge base access
Standard
$25 per ticket
50 Tickets/Month
- All Starter features
- Priority ticket handling
- 30-min response SLA
- Advanced reporting & analytics
- Dedicated support team
- Monthly service reviews
Premium
$15 per ticket
100 Tickets/Month
- All Standard features
- 15-min response SLA
- Dedicated account manager
- Custom integrations
- Proactive monitoring alerts
- Quarterly business reviews
Unlimited
Unlimited tickets
Unlimited Tickets
- All Premium features
- 10-min response SLA
- Priority queue jumping
- Custom SLA agreements
- 24/7 dedicated team lead
- Weekly performance reports
White Label Helpdesk Capabilities
Password Resets & Account Management
- Active Directory password resets
- User account provisioning/deprovisioning
- Group membership management
- MFA enrollment and troubleshooting
- License assignment (O365, Adobe, etc.)
- Email alias and distribution list management
Application Support
- Microsoft Office 365 support
- VPN connection troubleshooting
- Email client configuration
- Software installation guidance
- Application error troubleshooting
- Browser and plugin support
Hardware & Desktop Support
- Printer setup and troubleshooting
- Peripheral device support
- Remote desktop assistance
- OS update and patch support
- Desktop performance optimization
- Mobile device support (iOS/Android)
Network & Connectivity
- WiFi connectivity issues
- VPN access problems
- Network drive mapping
- Remote access troubleshooting
- Internet connectivity diagnosis
- Network printer configuration
Security & Compliance
- Phishing email reporting
- Security awareness guidance
- MFA setup and support
- Suspicious activity reporting
- Compliance policy enforcement
- Data loss prevention guidance
Onboarding & Offboarding
- New user setup and orientation
- Equipment provisioning coordination
- Access provisioning workflow
- Exit interview coordination
- Account deactivation
- Data archival and transfer
Platform Integrations
PSA Tools
- ConnectWise Manage
- Autotask PSA
- Kaseya BMS
- Datto Autotask
- SyncroMSP
- HaloPSA
Ticketing Systems
- Zendesk
- Freshdesk
- ServiceNow
- Jira Service Desk
- Zoho Desk
- HappyFox
RMM Platforms
- Datto RMM
- N-able N-sight
- ConnectWise Automate
- Kaseya VSA
- Syncro
- Atera
Communication
- Microsoft Teams
- Slack
- Zoom
- RingCentral
- 3CX
- Cisco Webex
Calculate Your Helpdesk Savings
See how much you can save with our white label helpdesk services
Your Requirements
Enter your estimated monthly ticket volume
Bundle auto-selected based on your ticket volume
Your Savings
White Label Cost
$1,250/mo
Our white label helpdesk
In-House Cost
$3,500/mo
Hiring L1 tech + benefits
Your Monthly Savings
$2,250/mo
64% cost reduction
Ready to save $2,250/month?
Start with 5 free tickets. No credit card required. Launch in 48 hours.
No credit card required • 5 free tickets • Cancel anytime
IT Support Outsourcing for MSPs
As a help desk service provider, we go beyond basic ticket resolution. Our service desk outsourcing model gives MSPs access to ITIL-certified L1, L2, and L3 technicians who work inside your PSA, use your email domain, and follow your SOPs. From password resets and application troubleshooting to escalation management and proactive monitoring — we function as your in-house IT help desk team without the overhead of hiring, training, and managing staff.
Tiered Support Model
L1 for password resets, software installs, and user issues. L2 for server, Active Directory, and Microsoft 365 administration. L3 for infrastructure design, security incidents, and strategic IT planning. Each tier has defined escalation paths and SLA targets.
Multi-Channel Ticket Management
End users reach your helpdesk via phone, email, chat, or self-service portal. Every interaction is logged in your PSA with full SLA tracking, automated escalation rules, and monthly reporting on CSAT scores, first-call resolution, and mean time to resolve.
White Label Helpdesk Branding
Your company name on caller ID, your logo on the ticket portal, your email domain on every response. End users never know they're talking to a third party. We even match your tone of voice and follow your custom runbooks.
Outsourced Helpdesk FAQs
Everything MSPs need to know about our help desk services and service desk outsourcing
Still Have Questions?
Our white label helpdesk team is here to help you
Ready to Deliver 24x7 Helpdesk?
5 free tickets to test our team. Launch in 48 hours. Cancel anytime. Your clients will never know it's us.