MedhaCloud
L1/L2 HelpdeskPassword ResetsOutlook SupportRMM Alert TriageUser OnboardingMicrosoft 365 AdminL1/L2 HelpdeskPassword ResetsOutlook SupportRMM Alert TriageUser OnboardingMicrosoft 365 Admin

White Label Helpdesk Services

L1/L2 helpdesk under your brand. Password resets, Outlook issues, RMM alerts, user onboarding — all handled in your PSA, with your email, by engineers your clients think are yours.

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0 min
Avg Response Time
0%
First-Call Resolution
4.8/5
CSAT Score
$0,600
Starting Price/mo
The helpdesk problem no one talks about

Your clients don't leave because of bad tech

0%

Of MSP client churn is caused by slow ticket response — not technology failures.

0hrs

Average response time for understaffed MSPs. Your competitor responds in 15 minutes.

$0K

Annual cost of one US-based helpdesk engineer. Ours costs $19,200/year.

0mo

Average time to hire, train, and lose a helpdesk technician. Then start over.

What our helpdesk handles

Everything your L1/L2 would do. Faster.

01

Password & Account

Resets, unlocks, MFA setup, user provisioning, AD account management, group policy changes.

02

Email & Outlook

Outlook crashes, send/receive errors, calendar sharing, mailbox permissions, distribution lists, email signatures.

03

Microsoft 365

License assignment, Teams setup, SharePoint permissions, OneDrive sync issues, admin portal tasks.

04

Desktop Support

Windows/macOS troubleshooting, printer setup, VPN connectivity, software installation, driver issues.

05

RMM Alert Triage

Disk space alerts, CPU spikes, service failures, patch failures, backup alerts — triaged and resolved or escalated.

06

User Onboarding

New hire setup, email creation, security groups, application access, hardware configuration documentation.

How it works

Your clients notice nothing. You notice everything.

01
You connect your PSA
We plug into ConnectWise, Datto, NinjaOne, or whatever you use. Your ticket queue. Your workflows. Your escalation rules.
02
You route your tickets
New tickets hit our queue automatically. We respond in 8 minutes using your email domain, your templates, your company name.
03
You resolve and close
We fix the issue, document the resolution in your PSA, update the client, and close the ticket. You see it in your dashboard.
Helpdesk pricing

One engineer. One price. No surprises.

Dedicated helpdesk engineers — not shared queues, not ticket mills. Your engineer learns your clients.

L1 Engineer
Helpdesk & Triage
$1,600/mo
✓Tickets in YOUR PSA
✓Password resets & account issues
✓Email & Outlook support
✓Windows & macOS desktop support
✓RMM alert triage & resolution
✓YOUR email domain & signature
✓40 hrs/week dedicated coverage
Best Value
L1 + L2 Bundle
Full Helpdesk Coverage
$3,800/mo
✓Everything in L1
✓Server & app troubleshooting
✓Active Directory management
✓Exchange & email migrations
✓VPN & remote access setup
✓Backup monitoring & fixes
✓Escalation handling included
After-Hours Only
Nights & Weekends
$2,200/mo
✓Coverage outside your hours
✓Same 8-min SLA
✓Same PSA integration
✓Same brand experience
✓Ideal for 24/7 SLA contracts
✓No overlap with your day team
✓Scale up anytime
From our partners

“Our ticket backlog went from 47 open tickets to 3 in the first week. Response time dropped from 4 hours to 11 minutes. My clients started sending thank-you emails to ‘my team.’ They have no idea.”

Sarah M. — MSP Operations Manager, Denver CO

Frequently Asked Questions

What tickets can your helpdesk handle?+
Password resets, user onboarding/offboarding, email issues, Outlook troubleshooting, VPN connectivity, printer setup, Windows/macOS support, RMM alert triage, basic networking, and Microsoft 365 administration.
Do you answer the phone as our company?+
Yes. Our engineers answer calls with your company name, use your email domain, follow your templates, and log tickets in your PSA. Your clients never see MedhaCloud.
What PSA tools do you work in?+
ConnectWise Manage, Datto Autotask, NinjaOne, Kaseya BMS, Atera, SyncroMSP, and HaloPSA. We work inside YOUR tools — we don't ask you to switch.
What's the average response time?+
8 minutes for L1 tickets. Under 15 minutes for L2. We track SLA compliance in real-time and share monthly reports with you.
Can I start with helpdesk only and add more later?+
Absolutely. Most partners start with L1 helpdesk, then add NOC, SOC, or cloud support as they grow. No bundles. No forced upgrades.
What hours do you cover?+
24/7/365 or business hours only — your choice. Most partners start with business hours and upgrade to 24/7 when they land enterprise clients.

Stop drowning in tickets.

15-minute call. See how fast we can clear your backlog.

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No contract · Setup in 48 hours · Cancel anytime

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