Incident Response Services for MSPs
Our cybersecurity incident response services cover ransomware, breaches, and compromised accounts. We isolate infected machines, collect forensics, and provide full cybersecurity incident response from triage to remediation. Trusted by MSPs as one of the top incident response firms for white-label security operations — on-call available.
Rapid Response
24/7 on-call availability with 15-minute initial response time for critical incidents
Expert Analysis
Certified incident responders with SANS GCIH, GCFE, and hands-on forensics experience
Complete Documentation
Detailed incident reports with timelines, IOCs, and remediation recommendations
Your Brand
Engineers work under your MSP brand. Clients never see us.
Core Skills & Expertise
What our incident responders are trained on
Typical Incident Scenarios
What incident responders handle day-to-day
Ransomware Attack
Rapid isolation, forensic analysis, decryption assessment, and system recovery
Data Breach
Breach scope determination, evidence preservation, regulatory compliance support
Compromised Accounts
Account takeover investigation, credential reset, access pattern analysis
Malware Outbreak
Malware identification, network-wide scanning, removal, and prevention
Incident Response Process
Three-phase approach to every incident
Initial Response
- Alert triage and validation
- Immediate threat containment
- Incident declaration and escalation
- Initial forensic evidence collection
Investigation
- Root cause analysis
- Malware reverse engineering
- Network traffic analysis
- System log correlation
Remediation
- Threat eradication
- System recovery and restoration
- Security posture improvements
- Post-incident reporting
Tools & Platform Expertise
Security tools our incident responders are trained on
EDR & XDR
- • CrowdStrike Falcon
- • SentinelOne
- • Microsoft Defender for Endpoint
- • Carbon Black
SIEM & Logging
- • Microsoft Sentinel
- • Splunk
- • LogRhythm
- • Elastic Security
Forensics
- • Velociraptor
- • FTK Imager
- • Volatility
- • Autopsy
Threat Intel
- • MISP
- • VirusTotal
- • AlienVault OTX
- • Threat Connect
White Label vs. In-House Incident Responder
Compare costs and capabilities
White Label Responder
$3,520-4,000 per month
No benefits or overhead
Ready in 10-14 days
Pre-trained and certified
24/7 coverage options
On-call or dedicated shifts
Certified responders
SANS GCIH, GCFE certified
Your brand
Clients never see us
In-House Responder
$90k-120k+ per year
Plus 30% benefits
3-6 month hiring process
Hard to find qualified candidates
Single person coverage
No backup during vacation
Training required
2-3 months to full productivity
Long-term commitment
Expensive to exit
Cybersecurity Incident Response Services for MSPs
End-to-end incident response — from initial triage to post-incident hardening — delivered under your brand
Full-Cycle Incident Response
Comprehensive cybersecurity incident response including threat containment, forensic analysis, root cause identification, and system recovery. Our responders handle ransomware, data breaches, business email compromise, and advanced persistent threats using NIST and SANS frameworks.
Incident Response Retainer
Pre-negotiated cybersecurity incident response services with guaranteed SLAs. Get 15-minute initial response times, pre-staged forensic tools, and dedicated responders who already know your clients' environments — zero ramp-up time when incidents strike.
Post-Incident Hardening
Beyond containment, our incident response firms-grade service includes post-incident security hardening: firewall rule tightening, MFA enforcement, EDR policy updates, and security awareness recommendations. Full incident report branded under your MSP.
Incident Responder FAQs
Common questions about white label incident response services
For 24/7 on-call coverage: 15 minutes initial response, 1 hour for deep investigation start. For business hours coverage: within 2 hours during your shift. We can provision dedicated incident responders or provide on-call teams depending on your SLA requirements.
Yes. Our incident responders are trained on ransomware containment, forensic analysis, decryption assessment, and recovery procedures. They'll isolate affected systems, preserve evidence, coordinate with your backup team, and provide detailed incident reports for insurance and compliance.
Most hold SANS GCIH (Incident Handler), GCFE (Forensic Examiner), or equivalent certifications. All have 2+ years of hands-on incident response experience in MSP or enterprise SOC environments. We maintain a bench of specialized responders for advanced persistent threats (APTs).
Yes. Engineers integrate with your existing SOC, SIEM (Sentinel, Splunk, etc.), and ticketing workflows. They'll follow your runbooks, escalation procedures, and documentation standards. We can also augment your 24/7 SOC coverage with overnight or weekend shifts.
You'll receive a complete incident report including timeline, root cause, indicators of compromise (IOCs), remediation steps taken, and security recommendations. Reports are formatted for client communication, insurance claims, and regulatory compliance (HIPAA, PCI-DSS, etc.).
Have more questions?
Add an Incident Responder to Your Team
Certified L3 incident responders ready in 10-14 days. $22-25 per hour. 24/7 on-call available.