Application Support Engineer
Supports your clients' business apps (Salesforce, QuickBooks, custom apps). Reads logs, calls vendors, tests fixes. L2 role for $2,240-2,720/month.
Technical Skills & Tools
Business applications, databases, and vendor management experience
What They Do Daily
Six core responsibilities for application support
Application Troubleshooting
Debug business apps like Salesforce, QuickBooks, custom CRM systems. Read logs, test fixes, replicate errors.
Vendor Communication
Open support tickets with software vendors. Follow up on cases. Escalate critical issues to development teams.
User Training
Guide end-users through app features. Create documentation. Train clients on new app functionality.
Integration Support
Support API integrations. Test data flows between systems. Debug webhook failures and sync issues.
Database Queries
Run basic SQL queries to pull reports. Verify data integrity. Export data for migrations.
Documentation
Maintain runbooks and KB articles. Document app configurations. Track recurring issues and workarounds.
Why Application Support is Different
Not just helpdesk—business app specialists who understand workflows
Business App Specialists
Not just IT support. These engineers understand business processes and can troubleshoot apps like Salesforce, ERP systems, and custom solutions.
Client-Facing Skills
Clear communicators who can explain technical issues to non-technical users. Work directly with your clients under your brand.
Vendor Management
Experienced in working with software vendors. Open tickets, chase responses, coordinate fixes with development teams.
Simple, Transparent Pricing
No hidden fees. Cancel with 30 days notice.
Hourly Rate
$14-17/hr
Full-time engineers
Monthly Rate
$2,240-2,720
All-inclusive
Application Support vs. Helpdesk
Understanding the difference between roles
Application Support (L2)
Business app specialists
Salesforce, ERP, CRM systems
Vendor coordination
Opens cases, chases vendors
Log analysis & debugging
Reads error logs, tests fixes
Integration support
API debugging, data syncs
Helpdesk Support (L1)
Password resets
Basic account issues
Printer troubleshooting
Hardware connectivity
Email setup
Outlook, mobile config
Software installs
Standard apps only
Application Support FAQs
Common questions about our application support engineers
Salesforce, QuickBooks Desktop/Online, Microsoft Dynamics, NetSuite, SAP Business One, Zoho CRM, HubSpot, Jira, ServiceNow, and custom web apps. Engineers learn your clients' specific business applications during onboarding.
Yes. Engineers review server logs, browser console errors, API responses. They test integrations, check webhook logs, and debug data sync issues between apps. Basic SQL knowledge included.
Yes. Engineers open support tickets with vendors (Microsoft, Salesforce, Intuit), follow up on cases, provide screenshots and logs, and coordinate fixes. They represent your MSP brand.
Engineers support custom apps built on PHP, .NET, React, or other frameworks. They can't write code but can test, reproduce bugs, collect error logs, and work with your development team.
Engineers follow your escalation procedures. Check vendor status pages, test connectivity, verify licenses, gather logs, and escalate to senior engineers or vendors. On-call available for 24/7 coverage.
Have more questions?
Hire Application Support Engineers Today
Business app specialists ready in 10-14 days. $14-17/hour. Works under your brand. Handles Salesforce, QuickBooks, custom apps.