MedhaCloud
LOB ApplicationsERP & CRM SupportDatabase TroubleshootingAPI SupportVendor LiaisonIntegration SupportLOB ApplicationsERP & CRM SupportDatabase TroubleshootingAPI SupportVendor LiaisonIntegration Support

Hire Dedicated Application Support Engineers

A dedicated application support engineer managing LOB apps, ERP, CRM, and integrations under your brand. Database support, API troubleshooting, and vendor liaison — all handled so your team delivers more value.

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L2/L3
Support Level
ERP+CRM
Core Expertise
0 days
Onboarding Time
$0,200
Starting Price/mo
What the engineer handles

Every app issue. Every user. Every time.

01

LOB Application Support

End-to-end support for line-of-business applications. User access, configuration, workflow issues, and performance troubleshooting.

02

ERP & CRM Support

SAP, Dynamics 365, NetSuite, Salesforce, HubSpot. User training, data issues, configuration changes, and upgrade assistance.

03

Database Support

SQL Server, MySQL, PostgreSQL troubleshooting. Query performance, data integrity, backup verification, and escalation to DBA where needed.

04

API & Integration Troubleshooting

REST API connectivity, authentication failures, webhook errors, and integration platform support. We know where the data breaks and why.

05

Vendor Liaison Management

Opens and manages vendor support tickets, attends technical calls, documents resolutions, and keeps your team informed — without your team getting pulled in.

06

Application Documentation

Runbooks, known-error databases, escalation procedures, and release notes tracking. Stored in your documentation platform of choice.

How it works

Learn the stack. Own the tickets. Deliver.

01
We learn your client applications
We spend the first week mapping every application in your client environments — integrations, data flows, known issues, and vendor contacts. No guessing.
02
We own application tickets end-to-end
The engineer picks up tickets directly in your PSA, works with users, engages vendors, and closes issues without pulling in your senior staff.
03
We document everything that matters
Every issue, workaround, and vendor resolution is documented. Over time, your knowledge base grows — reducing repeat issues and client frustration.
App support engineer pricing

Application expertise. No FTE cost.

A dedicated application support specialist costs $65K–$85K/year. Ours starts at $2,200/month.

Part-Time
20 hrs/week
$2,200/mo
✓20 hours/week coverage
✓LOB application support
✓Basic database troubleshooting
✓Vendor ticket management
✓Issue documentation
✓YOUR brand always
Most Popular
Full-Time
40 hrs/week
$3,200/mo
✓40 hours/week coverage
✓Dedicated engineer
✓ERP & CRM support
✓API troubleshooting
✓Vendor liaison
✓Application runbooks
✓Timezone-aligned shift
Senior App Support
Complex environments
$4,200/mo
✓40+ hours/week
✓Senior application engineer
✓Multi-ERP environments
✓Integration architecture review
✓Performance optimization
✓Quarterly business review
From our partners

“One of our clients had a critical Dynamics 365 issue our team couldn't solve. MedhaCloud's application engineer resolved it in 4 hours and documented the fix so it never happened again. We look like heroes. They're invisible. That's exactly how it should work.”

Maria S. — MSP Operations Manager, Dallas TX

Frequently Asked Questions

What types of applications does the engineer support?+
Line-of-business applications, ERP systems (SAP, Dynamics, NetSuite), CRM platforms (Salesforce, HubSpot, Dynamics CRM), accounting software, healthcare applications, and custom internal tools. We learn your clients' stacks.
Can the engineer handle database-level troubleshooting?+
Yes. SQL Server, MySQL, PostgreSQL query troubleshooting, data integrity checks, index analysis, and basic performance tuning. For complex DBA work, we escalate or can bring in a dedicated DBA.
How does the engineer work with application vendors?+
The engineer acts as the technical liaison between your client and their software vendors. They gather diagnostic information, open support tickets, attend vendor calls, and document resolutions — all under your brand.
Does the engineer handle API integrations and troubleshooting?+
Yes. REST API connectivity issues, authentication failures, webhook troubleshooting, and integration platform support (Zapier, Make, Boomi, MuleSoft at a functional level). They know where to look and how to escalate properly.
What documentation does the engineer maintain?+
Application runbooks, known-error databases, escalation procedures, vendor contact lists, and release notes tracking. All stored in your preferred documentation platform — Confluence, IT Glue, SharePoint, or similar.
How quickly can the engineer be onboarded to a complex application environment?+
Standard onboarding is 5–7 business days for environments with 3–5 core applications. More complex ERP environments may take 10 business days. We invest time upfront so the engineer is genuinely useful from day one.

App issues solved. Your brand.

15-minute call. Get a dedicated application engineer live in 7 days.

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No contract · Live in 7 days · Replace anytime

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