White Label 24x7 Helpdesk Support

ITIL-Trained Technicians

Staff trained in ITIL best practices for incident, problem, and change management

Fast Response Times

Average 30-second answer time for phone calls, 15-min for tickets

Flexible Capacity

Support scales with your client base - from 10 to 10,000 users

High Customer Satisfaction

Average 4.8/5 CSAT scores with professional, courteous technicians

Multi-Language Support

English, Spanish, and other languages available based on your client needs

Quality Reviews

Regular QA reviews, performance metrics, and service improvements

24x7x365 Availability

Round-the-clock helpdesk support with no holidays or downtime. Your clients get immediate assistance whenever they need it for business continuity.

Multi-Channel Support

Phone, email, chat, and ticket portal support. Users can reach out through their preferred channel, with all conversations synced for faster resolution.

Tiered Support Model

Level 1, 2, and 3 escalation paths route issues to the right expertise. Complex problems escalate automatically to senior technicians.

Ticket Management

Professional ticketing system with SLA tracking, priority queues, and automated escalations. Full visibility into ticket status and resolution times.

Your Brand, Our Service

Fully white-labeled with your company name, logo, and branding. Users never know they're interacting with a third party - it's your helpdesk.

Reporting & Analytics

Detailed monthly reports on ticket volume, resolution times, user satisfaction, and trending issues. Data-driven insights to improve service quality.

Password Resets & Account Management

• Active Directory password resets
• User account provisioning/deprovisioning
• Group membership management
• MFA enrollment and troubleshooting
• License assignment (O365, Adobe, etc.)
• Email alias and distribution list management

Application Support

• Microsoft Office 365 support
• VPN connection troubleshooting
• Email client configuration
• Software installation guidance
• Application error troubleshooting
• Browser and plugin support

Hardware & Desktop Support

• Printer setup and troubleshooting
• Peripheral device support
• Remote desktop assistance
• OS update and patch support
• Desktop performance optimization
• Mobile device support (iOS/Android)

Network & Connectivity

• WiFi connectivity issues
• VPN access problems
• Network drive mapping
• Remote access troubleshooting
• Internet connectivity diagnosis
• Network printer configuration

Security & Compliance

• Phishing email reporting
• Security awareness guidance
• MFA setup and support
• Suspicious activity reporting
• Compliance policy enforcement
• Data loss prevention guidance

Onboarding & Offboarding

• New user setup and orientation
• Equipment provisioning coordination
• Access provisioning workflow
• Exit interview coordination
• Account deactivation
• Data archival and transfer

PSA Tools

• ConnectWise Manage
• Autotask PSA
• Kaseya BMS
• Datto Autotask
• SyncroMSP
• HaloPSA

Ticketing Systems

• Zendesk
• Freshdesk
• ServiceNow
• Jira Service Desk
• Zoho Desk
• HappyFox

RMM Platforms

• Datto RMM
• N-able N-sight
• ConnectWise Automate
• Kaseya VSA
• Syncro
• Atera

Communication

• Microsoft Teams
• Slack
• Zoom
• RingCentral
• 3CX
• Cisco Webex