MedhaCloud
Password ResetsOutlook SupportWindows & macOSRMM Alert TriageUser OnboardingM365 BasicsPassword ResetsOutlook SupportWindows & macOSRMM Alert TriageUser OnboardingM365 Basics

Hire Dedicated Helpdesk Engineers

A dedicated L1 helpdesk engineer working inside your PSA, under your brand, from day one. Password resets, Outlook, M365, RMM triage — all handled. Your clients never know we exist.

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L1/L2
Support Level
< 0 min
Avg First Response
0 days
Onboarding Time
$0,600
Starting Price/mo
What the engineer handles

Every ticket. Every user. Every time.

01

Password Resets & Account Lockouts

AD, Azure AD, M365, and third-party app credentials. Handled, documented, closed in your PSA within minutes.

02

Outlook & M365 Basics

Email setup, calendar sync, Teams issues, SharePoint access, OneDrive configuration. Full end-user M365 support.

03

Windows & macOS Support

OS issues, software installs, updates, performance problems. Remote and documented. Both platforms covered.

04

RMM Alert Triage

Acknowledges, categorizes, and resolves or escalates RMM alerts inside your tool. No alert fatigue for your senior team.

05

User Onboarding & Offboarding

New hire account creation, device setup, license assignment, and secure offboarding — all per your SOPs.

06

Printer & Peripheral Management

Driver issues, network printer setup, scanner configuration, and peripheral troubleshooting handled remotely.

How it works

Plugged in. Invisible. Productive.

01
We onboard in 5 days
We brief the engineer on your clients, your PSA workflows, your escalation paths, and your communication style. Shadow period before going live.
02
We work inside your tools
The engineer logs into your RMM, PSA, and communication tools. All work happens under your brand. Tickets, notes, and time entries in your system.
03
We scale as you grow
Add more engineers as your client base grows. No recruitment, no benefits, no HR overhead. One invoice, one contact, infinite scale.
Helpdesk engineer pricing

One engineer. One price. Zero overhead.

Hiring an in-house L1 costs $45K–$55K/year in salary alone. Ours starts at $1,600/month.

Part-Time
20 hrs/week
$1,600/mo
✓20 hours/week coverage
✓Your PSA & RMM tools
✓L1 ticket handling
✓User onboarding support
✓Weekly handoff reports
✓YOUR brand always
Most Popular
Full-Time
40 hrs/week
$2,400/mo
✓40 hours/week coverage
✓Dedicated engineer
✓L1 + L2 escalation triage
✓RMM alert handling
✓User onboarding & offboarding
✓Monthly performance report
✓Timezone-aligned shift
Extended Hours
50+ hrs/week
$3,000/mo
✓50+ hours/week coverage
✓Weekend availability
✓After-hours triage
✓Senior L2 engineer
✓Priority replacement SLA
✓Quarterly business review
From our partners

“We were drowning in L1 tickets and losing senior engineers to password resets. MedhaCloud's helpdesk engineer cleared our ticket queue by 70% in the first month. Our clients think we hired a full-time staff member. The cost is a fraction of that.”

Sarah K. — MSP Owner, Austin TX

Frequently Asked Questions

What ticket types does a white-label helpdesk engineer handle?+
Password resets, account lockouts, Outlook and M365 configuration, Windows and macOS troubleshooting, printer issues, VPN setup, user onboarding/offboarding, RMM alert triage, and basic network connectivity — all documented in your PSA under your brand.
Will my clients know the engineer is not on my team?+
Never. The engineer uses your company email, your ticketing system, your escalation procedures, and your communication templates. From your client's perspective, they are talking to your helpdesk.
What RMM and PSA tools does the engineer work in?+
ConnectWise Manage, Autotask, HaloPSA, Freshdesk, Zendesk, NinjaOne, Datto RMM, Atera, Kaseya VSA, and SyncroMSP. We plug into your stack — not the other way around.
What are the working hours for a dedicated helpdesk engineer?+
Standard coverage is 8 hours/day, 5 days/week in your time zone. Extended hours and weekend coverage are available at an additional rate. We can align with any shift you need.
How quickly can I get an engineer started?+
Onboarding takes 3–5 business days. We match skills to your client environment, brief the engineer on your SOPs, and run a shadow period before they go live independently.
What if the engineer is not a good fit?+
We replace the engineer within 5 business days at no charge. Client satisfaction drives our retention — if the fit is not right, we fix it immediately.

Stop doing L1 tickets yourself.

15-minute call. Get a dedicated helpdesk engineer live in 5 days.

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No contract · Live in 5 days · Replace anytime

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