White Label Helpdesk Support Engineers
Hire L1-L3 helpdesk engineers for $1,600-1,920/mo. Answer tickets in ConnectWise or Autotask. Work your shift. Your brand, our engineers.
What Helpdesk Engineers Do
Handle day-to-day support tickets under your brand using your tools
Ticket Management
Answer tickets in ConnectWise or Autotask. Handle password resets, printer issues, VPN problems.
User Communication
Provide clear, professional support via phone, email, and chat using your MSP's brand.
Troubleshooting
Diagnose and resolve hardware, software, network issues for Windows, Mac, and mobile devices.
Remote Support
Use TeamViewer, ScreenConnect, or AnyDesk to provide hands-on remote technical support.
Documentation
Update ticket notes, create KB articles, document solutions in your systems.
Account Management
Create/modify user accounts, reset passwords, manage permissions in AD and Office 365.
Tools & Platforms They Use
Experienced with the tools MSPs use every day
PSA & Ticketing
- ConnectWise Manage
- Autotask PSA
- Kaseya BMS
- Syncro MSP
- Zendesk
RMM & Monitoring
- Datto RMM
- N-able RMM
- Kaseya VSA
- ConnectWise Automate
- NinjaOne
Remote Support
- TeamViewer
- ScreenConnect
- AnyDesk
- LogMeIn
- Windows RDP
Microsoft 365
- M365 Admin Center
- Exchange Online
- Azure AD
- SharePoint
- Intune
Certifications & Skills
Engineers come pre-certified with industry-standard credentials
CompTIA A+
Core
Microsoft 365 Certified
Cloud
ITIL Foundation
Process
HDI Support Center
Service
Common Use Cases
How MSPs use white label helpdesk engineers
Overflow Support
Problem:
Your L1 team is drowning in tickets during busy periods
Solution:
Add 1-2 helpdesk engineers to handle overflow. Scale up during busy seasons, scale down when quiet.
24/7 Coverage
Problem:
Clients need after-hours support but you can't staff overnight shifts
Solution:
Our engineers cover nights and weekends under your brand. Clients call your number, we answer.
Cost Reduction
Problem:
Your L1 helpdesk engineers cost $50k-$60k + benefits
Solution:
Replace with white label engineers at $1,600/mo. Save $30k+ per year per engineer.
Wholesale Pricing
Pay monthly. No long-term contracts. Add or remove engineers with 30 days notice.
Standard Helpdesk
$10/hr • 160 hours/month
- Business hours (8x5) coverage
- L1-L2 support capabilities
- Works in your PSA/RMM tools
- Basic certifications included
Senior Helpdesk
$12/hr • 160 hours/month
- Extended hours available
- L1-L3 support capabilities
- 3+ years MSP experience
- Advanced certifications
Need 24/7 coverage? Extended hours? Custom shifts? We can accommodate any schedule.
White Label vs. Hiring In-House
Compare costs and flexibility
White Label Helpdesk
Start in 10-14 days
Fast deployment
$1,600-1,920/month
No benefits or overhead
Pre-trained & certified
Ready to work day 1
Scale monthly
Add/remove with 30 days notice
30-day guarantee
Free replacement if needed
In-House Hiring
2-3 month hiring
Long recruitment cycle
$45k-$60k + 30% benefits
$60k-$78k total cost/year
Training required
2-3 months to productivity
Fixed headcount
Can't scale easily
Hiring risk
Expensive if wrong fit
How It Works
Four simple steps to hire your first helpdesk engineer
Define Your Need
Tell us shift hours, skill requirements, and start date
Meet Candidates
Interview 2-3 pre-vetted candidates within 3-5 days
Train & Deploy
We train them on your PSA, RMM, and processes
They Start
Engineers answer tickets under your brand
Total Time: 10-14 Days from Request to Go-Live
Helpdesk Engineer FAQs
Common questions about hiring white label helpdesk engineers
10-14 days. Day 1: We discuss your needs. Days 2-5: We show you 2-3 pre-vetted candidates. Days 6-7: You select one. Days 8-14: We train them on your PSA, RMM, and processes. They start answering tickets by day 14.
Your choice. Engineers work any shift you need: US business hours (8x5), extended hours (12x5), or 24/7 coverage. We handle all scheduling and provide backup coverage for PTO and sick days.
Both. Engineers handle phone calls, live chat, email, and tickets. We provide US VOIP numbers that forward to engineers, or they can answer calls through your existing phone system.
All engineers are monitored and QA'd. If issues arise, we provide immediate retraining. Free replacement within 30 days if they're not a good fit. After 30 days, give us 2 weeks notice to swap engineers.
Yes. Engineers follow your escalation procedures and work directly with your senior staff when needed. They integrate into your team structure and processes.
Hire Your First Helpdesk Engineer
Start in 10-14 days. Pay $1,600-1,920/month. Scale monthly. Your brand, our engineers.