Why Choose Our Microsoft 365 Management
Microsoft Certified
Team holds Microsoft 365 Certified Administrator, Security, and Teams certifications
Fast Response
Average 1-hour response for P1 issues, 4-hour for P2 with 24x7 availability
Security Expertise
Advanced threat protection, DLP, and compliance configuration specialists
Migration Specialists
Migrations from Exchange, G Suite, or other platforms with zero data loss
Compliance Knowledge
HIPAA, GDPR, SOC 2, PCI-DSS compliance configuration and reporting
Proactive Monitoring
Daily health checks, security alerts, and monthly optimization recommendations
Core Features
Exchange Online Support
Email migration, mailbox management, distribution lists, shared mailboxes, email flow troubleshooting, mail routing, and Outlook client configuration.
User & License Management
User provisioning/deprovisioning, license assignment, group membership, Azure AD sync, password policies, and license optimization to reduce costs.
Security & Compliance
MFA setup, Conditional Access policies, DLP rules, retention policies, eDiscovery, audit logs, and compliance reporting for HIPAA, GDPR, SOC 2.
SharePoint & OneDrive
Site provisioning, permission management, document libraries, sync troubleshooting, external sharing policies, and storage optimization.
Teams Administration
Teams deployment, channel management, meeting policies, guest access, app integrations, call routing, and Teams Phone setup.
Monitoring & Optimization
Service health monitoring, performance optimization, usage analytics, license audits, and proactive recommendations for improved productivity.
Pricing Options
Flexible pricing models to fit your business
Basic
Pay per ticket
Break-Fix Support
- User account support
- Email troubleshooting
- License assignment
- Password resets
- Basic Teams support
- Email ticket support
Standard
Pay per ticket
Full Support
- All Basic features
- SharePoint/OneDrive support
- Security configuration
- Migration assistance
- Monthly health reports
- Phone & chat support
Premium
Pay per ticket
Proactive Management
- All Standard features
- Proactive optimization
- Advanced security
- Compliance management
- Quarterly reviews
- Dedicated M365 specialist
Support Capabilities
Exchange Online
- Mailbox provisioning
- Email migration (IMAP, PST, Exchange)
- Distribution & Microsoft 365 groups
- Shared & resource mailboxes
- Email flow rules & connectors
- Mobile device management
Teams & Communication
- Teams deployment & training
- Meeting & messaging policies
- Teams Phone configuration
- Call routing & auto attendants
- Guest access management
- App integrations
SharePoint & OneDrive
- Site collection management
- Permission & sharing policies
- Document library setup
- OneDrive sync troubleshooting
- External sharing configuration
- Version control & retention
Security & Identity
- Azure AD management
- Multi-factor authentication
- Conditional Access policies
- Identity Protection
- Privileged Identity Management
- Security score optimization
Compliance & eDiscovery
- DLP policy configuration
- Retention labels & policies
- eDiscovery searches
- Audit log reviews
- Compliance reporting
- Legal hold management
Licensing & Cost Optimization
- License audits
- Usage analytics
- License right-sizing
- Cost reduction strategies
- Subscription management
- Add-on recommendations
Platform Integrations
Identity & Access
- Azure AD
- Azure AD Connect
- ADFS
- Okta
- Duo Security
- Ping Identity
Security Tools
- Microsoft Defender
- Mimecast
- Proofpoint
- Barracuda
- Cisco Umbrella
- Zscaler
Backup Solutions
- Veeam for O365
- Druva
- Spanning
- AvePoint
- Backupify
- Datto SaaS Protection
Monitoring & Management
- Microsoft 365 Admin Center
- Azure AD Portal
- Security & Compliance Center
- Power BI
- PSA integration
- Custom reporting
What Our Microsoft 365 Admins Do
Daily Tasks
- Monitor service health in YOUR tenant
- Respond to user support tickets
- Reset passwords & unlock accounts
- Assign/remove licenses
- Check backup job status
- Review security alerts
Weekly Tasks
- Apply security updates
- Review unused licenses
- Audit user permissions
- Check compliance status
- Clean mailbox rules
- Update distribution groups
Monthly Tasks
- Generate usage reports
- License optimization review
- Security posture assessment
- Compliance documentation
- Performance tuning
- Backup test restores
Migration Projects
- Tenant-to-tenant migrations
- Exchange to M365 moves
- G Suite to M365 transfers
- Mailbox batch migrations
- Data integrity verification
- Post-migration support
Security Management
- MFA enforcement & setup
- Conditional Access policies
- DLP rule configuration
- Threat investigation
- Phishing response
- Security baseline implementation
Compliance & Auditing
- Retention policy setup
- eDiscovery searches
- Audit log reviews
- Compliance reports (HIPAA, GDPR)
- Legal hold management
- Data classification
Calculate Your Microsoft 365 Savings
See how much you can save with white label M365 support
Your Setup
Enter the number of M365 users you manage
Cost savings vs. in-house support
In-House Cost
$5,100/mo
White Label Cost
$300/mo
Monthly Savings
$4,800/mo
Ready to save $4,800/month?
Partner with Medha Cloud for white label Microsoft 365 support. No setup fees, transparent pricing.
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Frequently Asked Questions
Common questions about our white label Microsoft 365 support services
Still Have Questions?
Our MSP partnership team is here to help you