What Desktop Support Engineers Do
Six core responsibilities handled by our certified engineers
Laptop/Desktop Deployment
Image, configure, and deploy new Windows/Mac workstations. Install required software packages and join to Active Directory domain
Software Installation
Deploy applications via Intune, JAMF, PDQ Deploy, or SCCM. Package custom MSI/EXE installers for automated deployment
Remote Scripting
Write and execute PowerShell, Bash, or Python scripts to automate repetitive tasks, patches, and configuration changes
MDM Management
Manage devices via Microsoft Intune, JAMF Pro, or Workspace ONE. Enforce compliance policies and security configurations
Patch Management
Deploy Windows Updates, third-party patches, and driver updates. Schedule maintenance windows and verify patch compliance
Group Policy Administration
Create and maintain GPOs for security settings, drive mappings, software restrictions, and user environment configuration
Three Service Tiers Available
Choose the experience level that matches your needs
Tier 1
- Laptop/desktop unboxing and basic imaging
- Standard software deployment (Office 365, Chrome, etc.)
- Driver installation and Windows Updates
- Basic Active Directory joining and account setup
- Peripheral setup (monitors, keyboards, docking stations)
- Documentation of hardware inventory
Tier 2
- Custom software deployment via PDQ Deploy/SCCM
- Intune/JAMF policy creation and enforcement
- PowerShell/Bash scripting for automation
- Group Policy Object (GPO) configuration
- Advanced imaging with custom WIM/DMG files
- MDM compliance reporting and remediation
Tier 3
- Complex deployment automation architecture
- Enterprise-scale MDM policy design
- Advanced troubleshooting (boot failures, driver conflicts)
- Security baseline implementation and compliance
- Integration of deployment tools with RMM/PSA
- Mentor and train Tier 1/2 engineers
Tools Our Engineers Know
Certified in the tools MSPs use every day
Endpoint & Device Management
Software Deployment
Scripting & Automation
Remote Support
Industry Certifications
Our engineers hold these industry-recognized certifications
Simple, Transparent Pricing
Pay monthly. Add or remove engineers with 30 days notice.
Tier 1 (L1)
- Basic imaging & deployment
- Standard software installation
- AD joining & account setup
Tier 2 (L2)
- PowerShell scripting
- Intune/JAMF policy management
- GPO configuration
Tier 3 (L3)
- Advanced automation
- Enterprise MDM design
- Mentors junior engineers
All tiers include: Training on your tools • 30-day fit guarantee • Backup coverage • Month-to-month flexibility
How It Works: 4 Steps in 2 Weeks
From first call to engineer starting work in 10-14 days
Tell Us Your Needs
Share required skills, tools, shift coverage, and start date
Interview Candidates
Meet 2-3 pre-vetted engineers within 3-5 business days
We Train Them
We train them on your PSA, RMM, and specific workflows
They Start Working
Engineer starts deploying devices under your brand
Total Time: 10-14 Days from Request to Go-Live
White Label vs. Hiring In-House
Compare costs, timelines, and flexibility
White Label Desktop Support
Ready in 10-14 days
Fast deployment vs. 3-6 months
Pay $1,760-$2,400/month
No benefits or overhead
Certified & pre-trained
Intune, JAMF, PowerShell ready
Scale up or down monthly
30 days notice to adjust
30-day fit guarantee
Free replacement if needed
Traditional Hiring
3-6 month hiring process
Long recruitment cycle
$45k-$60k + 30% benefits
$58k-$78k total annual cost
Training required
2-3 months to full productivity
Fixed capacity
Difficult to scale
Hiring risk
Expensive if wrong fit
Common Questions About Desktop Support
Everything MSPs ask about our desktop engineers
Helpdesk answers tickets remotely (passwords, email, VPN). Desktop support deploys hardware, installs software on-site or remotely, and runs automation scripts. Desktop engineers use MDM tools like Intune and PDQ Deploy. Helpdesk uses RMM and PSA tools. Many MSPs need both roles.
Yes. Our engineers are certified in both Microsoft Intune (Windows) and JAMF Pro (macOS). They can deploy laptops, manage MDM policies, and run scripts on both platforms. If you have a Mac-heavy environment, we'll assign a JAMF-certified engineer.
Yes. All Tier 2+ desktop engineers have PowerShell scripting experience. They write scripts to automate software deployment, patch management, user provisioning, and reporting. We can show you sample scripts during the interview process.
Yes. Engineers log into your ConnectWise, Autotask, Kaseya, or Syncro account. They update tickets, create time entries, and document deployments in your PSA. We train them on your specific workflow before they start.
L1 engineers can image and deploy standard laptops in 2-3 hours each. L2+ engineers with Autopilot or JAMF DEP can zero-touch deploy in under 1 hour. Speed depends on your image complexity and software requirements.
Have more questions?
Hire Your First Desktop Engineer in 2 Weeks
Call us. Pick a tier. Interview candidates. Engineers start deploying in 10-14 days.