Your Brand, Our Engineers
L1-L2 Desktop Engineers at 5X Cheaper
L1-L2 desktop support engineers who answer tickets under your @company.com email. Deploy laptops, install software remotely, manage Intune/JAMF, run PDQ Deploy scripts—all under your brand. Starting at $1,760/month. Clients never see us.
What MSP Owners Say
Feedback from MSPs using our white label desktop support engineers
"We started with one desktop support engineer 18 months ago. Now we have 3. They handle all laptop deployments, Intune configs, and software installs. Clients have no idea they're offshore. Saved us $11k in the first 6 months."
David M.
MSP Owner, Chicago IL
Using 3 engineers since April 2024
"$1,760/mo vs. $5,500+ for local hire. They run PDQ Deploy scripts, manage JAMF profiles, and image new machines. They're in by 7am EST to handle deployments before our team arrives."
Sarah P.
CEO, Denver-based MSP
Using 2 engineers since August 2024
"Tried the trial with 5 deployments. Impressed. They automated our entire Intune provisioning process. Now using 4 engineers for all desktop/laptop work. Wish we'd done this 3 years ago."
Mike R.
Founder, Phoenix MSP
Using 4 engineers since February 2025
Avg. CSAT Score
First-Call Resolution
Avg. Response Time
MSP Partners Worldwide
Core Responsibilities
Our desktop support engineers handle the full spectrum of endpoint deployment and management tasks
Laptop/Desktop Deployment
Image, configure, and deploy new Windows/Mac workstations. Install required software packages and join to Active Directory domain
Software Installation
Deploy applications via Intune, JAMF, PDQ Deploy, or SCCM. Package custom MSI/EXE installers for automated deployment
Remote Scripting
Write and execute PowerShell, Bash, or Python scripts to automate repetitive tasks, patches, and configuration changes
MDM Management
Manage devices via Microsoft Intune, JAMF Pro, or Workspace ONE. Enforce compliance policies and security configurations
Patch Management
Deploy Windows Updates, third-party patches, and driver updates. Schedule maintenance windows and verify patch compliance
Group Policy Administration
Create and maintain GPOs for security settings, drive mappings, software restrictions, and user environment configuration
Desktop Support Engineers by Experience Level
L1 for basic imaging. L2 for Intune/JAMF automation. L3 for complex deployments. Pick the level you need.
L1 Desktop Support Engineer
Handles basic imaging: laptop unboxing, standard software deployment, driver installation, AD joining
- Password resets & account unlocks
- Printer & peripheral troubleshooting
- Email configuration (Outlook, Gmail)
- Basic software installation
- Ticket creation & documentation
$10-11/hour • 160 hrs/month
Perfect for basic ticket volume
L2 Desktop Support Engineer
Custom deployments via PDQ/SCCM, Intune/JAMF policies, PowerShell scripting, GPO configuration, advanced imaging
- VPN configuration & troubleshooting
- Office 365 administration
- Active Directory user management
- Mobile device management (Intune)
- Handle L1 escalations
$12-14/hour • 160 hrs/month
Handles 80% of typical MSP tickets
L3 Desktop Support Engineer
Complex deployment automation, enterprise MDM design, advanced troubleshooting, security baseline implementation
- Technical escalations & troubleshooting
- Root cause analysis & documentation
- Security incident response
- Policy & procedure implementation
- Mentor L1/L2 engineers
$15-17/hour • 160 hrs/month
For escalations & complex work
Not sure which level? Most MSPs start with 2 L2 engineers to handle 80% of tickets, then add 1 L1 for overflow and 1 L3 for escalations.
Tools & Platforms Expertise
Our engineers are proficient in the full MSP technology stack - from PSA/RMM to security, backup, and endpoint management
Endpoint & Device Mgmt
- Microsoft Intune
- JAMF Pro (macOS)
- PDQ Deploy
- Active Directory
- Group Policy (GPO)
- SCCM
- ManageEngine
- Workspace ONE
Software Deployment
- PDQ Deploy & Inventory
- Microsoft Intune
- SCCM (ConfigMgr)
- Chocolatey
- Ninite Pro
- Lansweeper
- ManageEngine Desktop Central
- Ivanti DSM
Scripting & Automation
- PowerShell
- Bash (macOS/Linux)
- Python
- AutoIT
- Batch Scripting
- VBScript
- PowerShell ISE
- VS Code
Remote Support
- TeamViewer
- AnyDesk
- ConnectWise Control
- Windows RDP
- Dameware
- LogMeIn
- Splashtop
- Chrome Remote Desktop
Imaging & Provisioning
- Windows Deployment Services (WDS)
- Microsoft Deployment Toolkit (MDT)
- Autopilot (Intune)
- Apple Business Manager
- JAMF DEP
- Clonezilla
- Acronis Deploy
- FOG Project
Backup & Recovery
- Veeam Backup
- Datto BCDR
- Acronis Cyber Protect
- Barracuda Backup
- Carbonite
- MSP360
- Axcient
- Commvault
Security & Antivirus
- SentinelOne
- CrowdStrike Falcon
- Sophos Endpoint
- Bitdefender GravityZone
- ESET Endpoint
- Malwarebytes
- Webroot
- Defender for Endpoint
Documentation & Passwords
- IT Glue
- Hudu
- Passportal
- LastPass Enterprise
- 1Password Business
- Keeper Security
- Bitwarden
- Confluence
VoIP & Communication
- Microsoft Teams
- Slack
- Zoom
- RingCentral
- 8x8
- Vonage
- 3CX Phone System
- GoTo Connect
Industry-Recognized Certifications
Our engineers hold relevant certifications for desktop support and endpoint management roles
CompTIA A+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate (Intune)
JAMF Certified Tech (macOS)
CompTIA Network+
ITIL Foundation
How a Texas MSP Scaled from 45 to 85 Clients
Using 3 offshore desktop support engineers over 18 months
The Problem
- •45 clients, 60+ new laptops/month, only 2 desktop techs
- •Couldn't hire fast enough - 4 month recruitment cycles
- •L2/L3 engineers stuck imaging laptops manually
- •Deployment delays: 2-3 days per laptop, clients frustrated
What They Did
- •Started with 1 offshore engineer (trial: 5 laptop deployments)
- •Added 2 more over 18 months as they grew
- •Engineers handle all imaging, Intune setup, software deployment
- •US techs focus on L3, projects, sales calls
Results After 18 Months
"Offshore desktop engineers automated our entire deployment pipeline. Our senior techs now focus on projects and sales. We nearly doubled our client base in 18 months. Can't imagine going back to manual imaging."
— James K., CEO, Texas-based MSP
Why Choose Our Desktop Support Engineers?
The advantages of partnering with us for your desktop support staffing needs
Rapid Deployment
Engineers ready in 1-2 weeks with full training on your tools
Cost Effective
Save 40-50% vs. hiring full-time employees
100% White Label
Engineers work exclusively under your brand
Scalable
Scale up or down based on ticket volume and needs
24/7 Available
Flexible coverage options including around-the-clock
2+ Years MSP Experience
All engineers have minimum 2 years in MSP or enterprise
Certified
Industry certifications including A+, ITIL, M365
Continuous Training
Ongoing training on new tools and technologies
Frequently Asked Questions
Our desktop support engineers have a minimum of 2 years of hands-on experience deploying, imaging, and managing Windows/Mac endpoints in MSP or enterprise environments. All engineers are pre-screened, technically vetted, and certified in A+, Intune, or JAMF.
1-2 weeks for most L1-L2 desktop support engineers. Here's the exact timeline:
- Day 1: Kickoff call - we learn your tools, processes, client types
- Day 3-5: We show you 2-3 pre-vetted candidates via Zoom. You interview them.
- Day 6: You pick your favorite. We make the offer.
- Day 7-9: Engineer trains on YOUR ConnectWise/Autotask/RMM tools
- Day 10-14: Engineer starts! First 3 days: shadowing your team (if available)
- Week 2+: Engineer handling tickets independently in your queue
This is realistic because desktop engineers need training on your specific Intune policies, JAMF configurations, and imaging processes.
Yes, absolutely! This is 100% white label. Our engineers use your company email (john@yourmsp.com), follow your branding guidelines, use your ticketing system, and represent themselves as your employees to your clients. Your clients will never know you're using our services. They join Zoom calls as 'John from YourMSP' - never 'John from Medha.'
We offer flexible coverage options including 8x5, 12x5, extended hours, and 24/7/365 support. For 24/7 coverage, we provide shift coverage with multiple engineers rotating to maintain consistent CSAT scores around the clock. Pricing: Business hours (8x5) = base rate. Extended (12x5) = 1.5x. 24/7 = 3x.
Our engineers work daily in ConnectWise Manage, Autotask, Kaseya BMS, ServiceNow, Zendesk, Freshdesk, and other major PSA/ticketing systems. If you use a specialized system, we can train engineers on your platform within 3-5 days as part of onboarding.
30-day fit guarantee: If you're not satisfied within the first 30 days, we'll replace the engineer FREE. After 30 days, you can still request a replacement with 2 weeks notice. We want you to have the right person, not just any person. Average replacement rate: less than 8%.
Simple Contract Terms
No Annual Contracts
Month-to-month billing. No long-term lock-in.
30 Days Notice to Cancel
Need to scale down? Just give us 30 days notice.
30-Day Fit Guarantee
Not satisfied? We'll replace the engineer FREE within first 30 days.
5 Tickets or 30 Days Trial
Test us risk-free. Whichever comes first.
Scale Up or Down Anytime
Add engineers in 2 weeks. Remove with 30 days notice.
Security & Compliance
Background Checked
All engineers pass criminal background checks before hiring.
NDA Signed
Strict confidentiality agreements protect your client data.
SOC 2 Type II (In Progress)
Currently undergoing SOC 2 Type II certification audit.
HIPAA-Trained Available
Need HIPAA compliance? We have trained engineers ready.
Your Tools, Your Rules
Engineers follow YOUR security policies and access controls.
Why Choose Medha Cloud?
The white label staffing partner built specifically for US MSPs
MSP-Specific Expertise
We ONLY hire for MSPs. Our engineers are pre-trained on ConnectWise, Datto, Kaseya, RMM tools, and your PSA stack.
32 MSP partners
100% White Label
Engineers use YOUR email domain, YOUR Zoom name, YOUR company signature. Your clients never know we exist.
We stay invisible, you get the credit
No Hiring Headaches
Skip the 4-month recruitment cycle. We find, vet, and onboard engineers in 1-2 weeks.
100+ pre-vetted engineers ready to deploy
US Business Hours
Engineers work YOUR timezone (EST, CST, MST, PST). Available for live Zoom calls with your clients.
All US time zones covered
Transparent & Honest
Headquartered in Bangalore, India. We're upfront about our location because 4.7/5 CSAT scores speak louder than geography.
Founded 2016 • 9+ years serving MSPs
Risk-Free Trial
Try us with 5 tickets or 30 days (whichever comes first). Not satisfied? 30-day fit guarantee.
No contracts, cancel with 30 days notice
Join 32 US MSPs who've scaled profitably with Medha Cloud
Years in Business
Certified Engineers
MSP Partners Worldwide
US States Served
Free Desktop Support Skills Assessment Template
Download our 47-point skills assessment checklist for evaluating desktop support engineer candidates (covers L1, L2, L3 competencies)
Ready to Scale Your Desktop Support?
Partner with us for L1-3 desktop support engineers who deploy laptops, manage Intune/JAMF, work under your brand, and start in 1-2 weeks
Fast Onboarding
Get engineers with 2+ years MSP experience working on your tickets within 1-2 weeks
Certified Experts
A+, Network+, ITIL certified engineers with 2+ years MSP experience
Cost Savings
Save 40-50% compared to hiring full-time in-house staff