What is Microsoft 365?
Microsoft 365 is a cloud-based suite of apps, services, and security features designed to help businesses enhance their productivity and customer value delivery
Where can I find Microsoft 365 plan comparisons?
You can download the full plan comparison table or compare plans and pricing on the business and enterprise plan comparison pages
How do I choose a Microsoft 365 plan for my business?
Use the Microsoft 365 plan chooser tool to find the right plan for your business needs
Where can I learn more about Copilot for Microsoft 365?
Microsoft provides a dedicated FAQ section for Copilot for Microsoft 365
What is included in a Microsoft 365 trial?
Trials are available for Microsoft 365 Business Basic, Business Standard, Business Premium, or Microsoft 365 Apps for business. You get full access to the apps included in the selected plan at no cost for 30 days (for up to 25 users)
How many users can I add during the trial?
You can add up to 25 users during the trial period. Each user can install Microsoft 365 apps on up to five desktop computers, five tablets, and five mobile devices
How do I start a free trial?
Select your desired trial, choose the number of users (up to 25), set up your username and password, and provide your information for future payments.
When you sign up for a direct purchase from Microsoft.com, entering your credit card information ensures you won’t experience any service interruptions after your trial period ends. Your card won’t be charged until the trial is complete.
If you prefer not to enter your credit card details upfront:
No problem! You can still take advantage of a free trial without providing your credit card information. Simply click here to order your trial.
For all Microsoft 365 business plans and pricing
For Microsoft 365 business basic
For Microsoft 365 business standard
For Microsoft 365 business premium
For Microsoft 365 business apps for business
What happens when my trial ends?
Your trial automatically converts to a paid subscription. You can continue using the service without reinstalling apps
How do I cancel my subscription before the trial ends?
Go to the Microsoft 365 admin center to turn off recurring billing before the free trial period ends
What happens to my data if I cancel my trial?
Your data remains yours. You can download it before canceling. After cancellation, data will be available to administrators in a limited function account for 90 days
Can I migrate files from another platform during the trial?
Yes, you can use migration tools in the Microsoft 365 admin center to migrate files from platforms like Google Workspace, Dropbox, or Box
Can I switch to another plan after the trial?
Yes, you can switch to another plan in the Microsoft 365 admin center
Can I start another trial if I’m already subscribed to a plan?
If you’re already subscribed, you can try a different subscription through the Microsoft 365 admin center
What payment methods are accepted?
All major credit cards are accepted. Some existing customers may be eligible to pay by invoice
What’s the difference between monthly and annual commitment subscriptions?
Monthly commitments allow you to pay month-to-month and cancel anytime. Annual commitments offer a discount for a one-year subscription, with the option to pay monthly or annually
How do Microsoft 365 Business plans differ from enterprise plans?
Business plans (Basic, Standard, Premium) are designed for organizations with up to 300 users, while enterprise plans offer increased compliance, security management, and analytics features for larger organizations
Can I mix and match different Microsoft 365 plans?
Yes, but there’s a limit of 300 provisioned licenses across business plans. Organizations with more than 300 users should consider enterprise plans
Do you offer volume discounts?
Volume discounts are available for enterprise agreement customers, typically with 250+ licenses
Can I purchase add-on services for my subscription?
Yes, you can purchase add-on services or apps from the Microsoft 365 store to supplement your base subscription
Can I cancel my subscription anytime?
Yes, but there may be penalties for canceling annual commitment subscriptions early
How many users do Microsoft 365 plans support?
Business plans support up to 300 users. For more than 300 users, consider enterprise plans
Can I use my own email domain with Microsoft 365?
Yes, you can use a custom email domain or an existing domain registered through another provider
How many devices can I install Microsoft 365 apps on?
You can install apps on up to five desktop computers, five tablets, and five mobile devices per user
How do I set up Microsoft 365 services?
Microsoft provides guidance on setup, installation, and management of your subscription
Does Microsoft 365 work offline?
Some plans offer desktop apps that work offline. OneDrive allows offline file access, and Outlook can work with emails already downloaded
How many users can participate in Microsoft Teams meetings?
Business plans support up to 300 participants, while some enterprise plans support up to 1,000 participants
How can I check hardware and software compatibility?
If your hardware runs Windows 8 Pro or later, it likely meets the minimum requirements. Check specific system requirements for each plan
Who has access to my information stored on Microsoft 365?
Microsoft takes strong measures to protect customer data from unauthorized access
Are free deployment resources available?
Yes, FastTrack helps accelerate Microsoft 365 deployment, adoption, and data migration at no additional cost for eligible subscriptions
How can I get additional help setting up Microsoft 365?
Microsoft has a network of partners who can assist with setup, onboarding, and deployment
What options do IT providers have to manage multiple customers?
Managed Service Providers can use Microsoft 365 Lighthouse to manage multiple customers using various Microsoft 365 products
How do I get support for Microsoft 365 issues?
Microsoft 365 subscriptions offer phone and web support. Additional support plans are available for business and enterprise customers
Where can I find more FAQs and support articles?
Visit the Microsoft 365 for Business FAQ or the Microsoft 365 Support forum for additional information
