Enterprise VMware vSphere Support: 24/7 ESXi Administration & Emergency Response
24/7 VMware VCP-certified administrators for enterprise vSphere environments. ESXi host management, vCenter administration, database recovery, and rapid incident response.
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VMware vSphere Infrastructure: Common ESXi and vCenter Issues
ESXi host down? vCenter offline? PSOD errors? We fix it.
ESXi Host Crashed (PSOD)
Purple Screen of Death. Host not responding. VMs offline. Users can't access applications. Production stopped.
We fix it: Average fix time: 1.8 hours
vCenter Server Down
vCenter web client not loading. Can't manage VMs. Host management broken. Panic mode.
We fix it: Fixed in 90 minutes average
Datastore Performance Issues
VMs running extremely slow. Storage latency warnings. Snapshots not consolidating. Users complaining.
We fix it: Resolved in 2 hours
vMotion & HA Failures
Live migration failing. High Availability not working. VMs won't fail over. Cluster issues.
We fix it: Fixed and tested in 2.5 hours
Running ESXi 5.5/6.0
Still on ESXi 5.5 or 6.0. VMware support ended. Need upgrade path. Other consultants too expensive.
We fix it: We support legacy ESXi versions
No VMware Admin
$120K/year for VMware admin? Not in budget. Team doesn't know vSphere. Hosts break. Need experts.
We fix it: 24/7 VMware support from $299/host
VMware High Availability and Disaster Recovery Solutions
Trusted by 1,500+ businesses worldwide for professional VMware vSphere infrastructure administration and support services
Response SLA: 15-Minute Critical ESXi Issue Guarantee
15-minute average response for critical vSphere issues with direct access to VMware VCP certified engineers
Administrator Credentials: VMware VCP-DCV Certification
100% VMware VCP certified engineers (VMware Certified Professional - Data Center Virtualization) with 10+ years hands-on vSphere experience
Version Compatibility: ESXi 5.5 to 8.0 Support
Extended support for ESXi 5.5, 6.0, 6.5, 6.7, 7.0, 8.0 including end-of-life versions
Cost Structure: Offshore vSphere Administration Model
24/7 VMware admin coverage at fraction of the cost of hiring full-time vSphere administrators
24/7 VMware vSphere Administration and Emergency Response Services
Comprehensive VMware support services covering emergency recovery, host optimization, security, and migration planning
Critical Incident Response: ESXi Host, vCenter, and PSOD Recovery
Critical incident response is the emergency diagnosis and restoration of failed VMware services, which typically involves ESXi host crashes, Purple Screen of Death (PSOD), vCenter failures, and VM recovery requiring immediate VCP-certified administrator intervention.
- 15-minute phone answer guarantee
- ESXi host crash recovery (PSOD)
- vCenter Server restoration
- VM recovery and migration
- 24/7/365 direct phone line
Version Upgrades: ESXi 5.5/6.0 to 7.0/8.0 Migration
VMware vSphere migration is the structured upgrade from legacy ESXi versions (5.5/6.0/6.5) to modern releases (7.0/8.0), which requires comprehensive VM testing, vCenter preparation, and after-hours execution to minimize business disruption.
- ESXi 5.5/6.0 → 6.7/7.0/8.0 upgrades
- vCenter 6.5 → 7.0/8.0 migrations
- Physical-to-Virtual (P2V) migrations
- Storage vMotion and migrations
- After-hours migration scheduling
Security Hardening: Patch Management and Compliance Auditing
Security hardening is the systematic implementation of ESXi security patches, SSL/TLS certificates, and compliance configurations, which requires coordination with vCenter, firewall rules, and regulatory frameworks like ISO 27001 and SOC 2.
- Critical ESXi patch deployment
- vCenter security hardening
- Host firewall configuration
- Certificate management
- Security compliance assessments
Performance Management: Host Tuning and Storage Optimization
Performance optimization is the systematic tuning of ESXi host resources, datastore management, and VM sizing, which requires analysis of CPU, memory utilization, and IOPS metrics to prevent service degradation.
- ESXi host performance analysis
- VM resource optimization
- Storage performance tuning
- Network optimization and troubleshooting
- 24/7 proactive monitoring
VMware VCP-Certified Administrator Team Comparison
Compare enterprise VMware support options and understand the value of professional vSphere administration services
| What Matters | Other Providers | In-House Admin | Medha Cloud |
|---|---|---|---|
| Response Time | 2-4 hours (business hours only) | Immediate* *if available | 15 minutes 24/7/365 |
| Annual Cost | $9,600+ ($800 x 12 incidents) | $120,000+ salary + benefits | $10,788 ($899 x 12 months) |
| End-of-Life Support (ESXi 5.5/6.0) | No — Refused "Too old" | Maybe if they remember it | Yes — We support them until you upgrade |
| 24/7 Availability | No — Business hours or extra fee | No — Not realistic | Yes — Always on no extra cost |
| Unlimited Tickets | No — Pay per incident | Yes | Yes — Unlimited |
| VMware VCP Certified | Partial — Some engineers | Maybe | Yes — All engineers |
| VMware Partner Status | Rarely | N/A | Yes — Verified Partner |
| Global Team Coverage | Limited — Limited hours | No — Single timezone | Yes — 24/7 worldwide |
VMware Partner
VMware Partner status—verified by VMware for vSphere expertise and support excellence
What this means
Direct VMware support channels and early access to vSphere updates. Only certified partners achieve this status.
100% VCP Certified Team
Every engineer holds active VMware certifications (VCP-DCV, VCAP-DCA, VMware Certified Professional)
Experience level
Average of 10+ years hands-on VMware experience across all versions (ESXi 5.5, 6.0, 6.5, 6.7, 7.0, 8.0).
Security Certifications
ISO 27001, ISO 9001:2015, CMMI Level 3, and SOC 2 certified
Your data security
We handle your vSphere access with Fortune 500-level security standards and compliance. Remote sessions encrypted and logged.
24/7 Global Team Coverage
Direct access to senior VMware engineers at any hour, no escalation queues
Real availability
24/7 access to VMware VCP certified engineers for critical incidents. Direct engineer contact with immediate remote assistance capabilities.
Proven Track Record
10+ years fixing VMware crises across industries
Experience
Supporting 10 to 500+ ESXi host environments across healthcare, legal, finance, and manufacturing. 13,000+ incidents resolved since 2014.
Flexible Pricing Options
Plans that fit your needs and budget, with no surprise fees
Pricing range
Pay-per-incident ($300), monthly plans with unlimited tickets ($899-$1,499), or custom enterprise pricing. No hidden costs.
VMware vSphere Support Process: From Assessment to Resolution
Professional VMware support process from initial contact to complete resolution
Contact Us — Anytime, Anywhere
0-2 minutes
Call, email, or live chat the moment an issue occurs. Our 24/7/365 team answers within minutes—no automated systems, no ticket queues.
- •Phone: Instant pickup during business hours
- •Chat: 2-minute average response time
- •Email: 15-minute response guarantee
Rapid Assessment — Under 15 Minutes
2-15 minutes
We assign a VMware VCP certified engineer immediately. We check vCenter logs and host health while you're on the phone. We start fixing it.
- •We ask: What happened? When? Any updates or changes?
- •We check: vCenter logs, host health, VM status, datastore health
- •We determine: Root cause and fix plan
Fix Implementation
45 minutes - 3 hours (typical)
We fix it using documented procedures. Not guesses. Not untested commands. Repeatable fixes that work.
Testing & Verification
15-30 minutes
We test the fix before closing the ticket. Hosts online? VMs accessible? vCenter working? We verify all of it.
- •Test host and VM accessibility
- •Verify vCenter functionality
- •Check all ESXi services running
- •Confirm no errors in logs
Prevention & Documentation
30 minutes post-resolution
After resolution, we provide a detailed incident report with root cause analysis, steps taken, and recommendations to prevent recurrence.
Total Resolution Time
Most issues fixed in 2-3 hours. Critical P1 issues (host down, PSOD): 3-hour SLA.
Enterprise VMware vSphere Support Pricing and Service Level Agreements
Pay per incident or get unlimited VMware support—pick what works for your budget
Pay-Per-Incident
One-time fee
Perfect For:
- Testing our service
- One-time vSphere crisis
- Small vSphere environments
- Single issue resolution
- 15-min response
- Root cause analysis
- Emergency support
- Remote access
- Incident report
Reactive Support
/host/month (billed annually)
Perfect For:
- Small to mid-size vSphere clusters
- Unlimited host tickets
- Cancel anytime
- Unlimited support tickets
- 15-min response 24/7
- Email/phone/chat support
- Remote access
- Business hrs priority
- Knowledge base access
Proactive Support
/host/month (billed annually)
Perfect For:
- Production vSphere clusters
- Monitoring + optimization included
- Cancel anytime
- 10-min response 24/7
- Proactive monitoring
- Monthly health report
- Patch management
- Capacity planning
- Quarterly reviews
- Priority support queue
- After-hours priority
VMware vSphere Migration and High Availability Success Stories
Real results from IT teams running VMware vSphere in production.
"ESXi host crashed at 2:45 AM with Purple Screen of Death. 12 production VMs offline. 200 users locked out. Called Medha's emergency line. VMware engineer answered in 9 minutes. Remoted in via vCenter. Host back up by 4:20 AM. Saved us $60,000 in downtime."
Robert Martinez
IT Manager, Regional Bank
280 employees • vSphere 7.0 cluster
"vCenter Server died during shift change. Couldn't manage 8 ESXi hosts. 40 VMs running blind. Business applications accessible but couldn't migrate or restart anything. Called Medha at 6:15 PM. VMware expert on phone by 6:22 PM. vCenter restored by 8:40 PM. Been using their proactive plan 18 months. Zero host failures since."
Jennifer Wu
Infrastructure Lead, Electronics Manufacturer
450 employees • vSphere 6.7 environment
VMware vSphere Support FAQ: Technical and Compliance Answers
Common questions about our VMware vSphere support services
Still Have Questions?
Our VMware support team is here to help you
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ESXi Host Crashed? Call Us Now
24/7 emergency support from VMware VCP certified engineers. 15-minute phone answer guaranteed. We remote in and fix it.
15-Min Response
24/7/365 emergency support
13,000+ Issues Fixed
Proven track record
Legacy ESXi Support
ESXi 5.5/6.0/6.5
Contact Our VMware Support Team
24/7 emergency support. Call us now. 15-minute response time guaranteed.
Phone (24/7 Emergency)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Emergency)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute phone answer guarantee during business hours. 30-minute guarantee after hours. We're here when you need us most.