Enterprise SQL Server Support & Database Management
24/7 Microsoft-certified database administrators for enterprise SQL Server environments. Performance optimization, high availability solutions, and rapid incident response.
SQL Server Problems We Fix Every Day
Database down? Queries timing out? Corruption detected? We fix it.
Database Won't Start
SQL Server service crashed. Database offline. Applications down. Users can't work. Revenue stopped. Emergency.
We fix it: Average fix time: 1.8 hours
Database Corruption
CHECKDB errors. Suspected corruption. Can't trust data integrity. Backup restore needed. Panic mode.
We fix it: Fixed in 90 minutes average
Slow Query Performance
Queries timing out. Reports taking 10 minutes. Users complaining. Missing indexes. Blocking issues.
We fix it: Tuned and optimized in 2 hours
Transaction Log Full
Transaction log at 100%. Database read-only. Can't insert data. Applications failing. Log won't shrink.
We fix it: Fixed and prevented in 45 minutes
Running SQL Server 2012/2014
Still on SQL 2012 or 2014. Microsoft support ending. Need upgrade path. Other DBAs too expensive.
We fix it: We support legacy SQL versions
No SQL DBA on Staff
$120K/year for SQL DBA? Not in budget. Dev team doesn't know SQL internals. Deadlocks daily. Need expert help.
We fix it: 24/7 DBA support from $299/server
Why Choose Our SQL Server Support
Trusted by 1,200+ businesses worldwide for professional database administration and support services
Rapid Response Time
15-minute average response for critical database issues with direct access to certified DBAs
Microsoft Certified
100% Microsoft Certified DBAs with 8+ years hands-on SQL Server experience
Legacy Version Support
Extended support for SQL Server 2012-2022, including end-of-life versions
Cost-Effective Solution
24/7 DBA coverage at fraction of the cost of hiring full-time database administrators
SQL Server Support Services
Comprehensive SQL Server support services covering emergency recovery, performance optimization, security, and migration planning
Emergency Database Recovery
Critical database incident response with guaranteed 15-minute response time. Expert recovery from crashes, corruption, and data integrity issues.
- 15-minute phone answer guarantee
- Database corruption recovery
- Transaction log recovery
- Backup restore and verification
- 24/7/365 direct phone line
SQL Server Upgrades & Migrations
Structured migration services for version upgrades and cloud transitions. Comprehensive planning, testing, and execution with minimal downtime.
- SQL Server 2012/2014 → 2019/2022 upgrades
- On-premises → Azure SQL migrations
- Database consolidation
- AlwaysOn and replication setup
- After-hours migration scheduling
Security & Compliance
Enterprise security implementation and compliance management. Patch deployment, encryption setup, and audit configuration for regulatory requirements.
- Critical security patch deployment
- TDE and encryption setup
- SQL Server audit configuration
- Always Encrypted implementation
- Security compliance assessments
Query Performance Tuning
Performance analysis and optimization for database queries and operations. Index tuning, execution plan optimization, and blocking resolution.
- Query and index optimization
- Execution plan analysis
- Deadlock and blocking resolution
- Statistics and maintenance tuning
- 24/7 proactive monitoring
Medha Cloud vs. Other SQL Server Support Options
Compare enterprise SQL Server support options and understand the value of professional database administration services
| What Matters | Other Providers | In-House Admin | Medha Cloud |
|---|---|---|---|
| Response Time | 2-4 hours (business hours only) | Immediate* *if available | 15 minutes 24/7/365 |
| Annual Cost | $8,400+ ($700 x 12 incidents) | $120,000+ salary + benefits | $10,788 ($899 x 12 months) |
| End-of-Life Support (SQL Server 2012/2014) | No — Refused "Too old" | Maybe if they remember it | Yes — We support them until you upgrade |
| 24/7 Availability | No — Business hours or extra fee | No — Not realistic | Yes — Always on no extra cost |
| Unlimited Tickets | No — Pay per incident | Yes | Yes — Unlimited |
| SQL Server Certified | Partial — Some engineers | Maybe | Yes — All engineers |
| Microsoft Gold Partner | Rarely | N/A | Yes — Verified |
| Global Team Coverage | Limited — Limited hours | No — Single timezone | Yes — 24/7 worldwide |
Microsoft Gold Partner
Microsoft Gold Partner status—held by less than 1% of Microsoft partners worldwide
What this means
Direct Microsoft support channels and early access to updates. Only top-tier certified partners achieve this status.
100% SQL Server Certified Team
Every engineer holds active SQL Server certifications (MCSA SQL Server, DBA certifications)
Experience level
Average of 8+ years hands-on SQL Server experience across all versions (2012, 2014, 2016, 2017, 2019, 2022).
Security Certifications
ISO 27001, ISO 9001:2015, CMMI Level 3, and SOC 2 certified
Your data security
We handle your SQL Server access with Fortune 500-level security standards and compliance. Remote sessions encrypted and logged.
24/7 Global Team Coverage
Direct access to senior engineers at any hour, no escalation queues
Real availability
24/7 access to Microsoft Certified SQL Server DBAs for critical incidents. Direct engineer contact with immediate remote assistance capabilities.
Proven Track Record
9+ years fixing SQL Server crises across industries
Experience
Supporting 5 to 500+ SQL Server instances across healthcare, legal, finance, and manufacturing. 11,000+ incidents resolved since 2016.
Flexible Pricing Options
Plans that fit your needs and budget, with no surprise fees
Pricing range
Pay-per-incident ($300), monthly plans with unlimited tickets ($899-$1,499), or custom enterprise pricing. No hidden costs.
How SQL Server Support Works
Professional SQL Server support process from initial contact to complete resolution
Contact Us — Anytime, Anywhere
0-2 minutes
Call, email, or live chat the moment an issue occurs. Our 24/7/365 team answers within minutes—no automated systems, no ticket queues.
- •Phone: Instant pickup during business hours
- •Chat: 2-minute average response time
- •Email: 15-minute response guarantee
Rapid Assessment — Under 15 Minutes
2-15 minutes
We assign a Microsoft Certified SQL Server DBA immediately. We check logs and database health while you're on the phone. We start fixing it.
- •We ask: What happened? When? Any updates or changes?
- •We check: SQL Error logs, disk space, database status, transaction logs
- •We determine: Root cause and fix plan
Fix Implementation
45 minutes - 3 hours (typical)
We fix it using documented procedures. Not guesses. Not untested PowerShell scripts. Repeatable fixes that work.
Testing & Verification
15-30 minutes
We test the fix before closing the ticket. Database online? Queries working? Applications connecting? Services running? We verify all of it.
- •Test database connectivity and queries
- •Verify application can connect
- •Check all SQL Server services running
- •Confirm no errors in SQL Error logs
Prevention & Documentation
30 minutes post-resolution
After resolution, we provide a detailed incident report with root cause analysis, steps taken, and recommendations to prevent recurrence.
Total Resolution Time
Most issues fixed in 2-3 hours. Critical P1 issues (database down, corruption): 3-hour SLA.
Choose Your SQL Server Support Plan
Pay per incident or get unlimited SQL Server support—pick what works for your budget
Pay-Per-Incident
One-time fee
Perfect For:
- Testing our service
- One-time database crisis
- Small SQL environments
- Single issue resolution
- 15-min response
- Root cause analysis
- Emergency support
- Remote access
- Incident report
Reactive Support
/server/month (billed annually)
Perfect For:
- Small to mid-size SQL environments
- Unlimited database tickets
- Cancel anytime
- Unlimited support tickets
- 15-min response 24/7
- Email/phone/chat support
- Remote access
- Business hrs priority
- Knowledge base access
Proactive Support
/server/month (billed annually)
Perfect For:
- Production SQL Server environments
- Monitoring + query tuning included
- Cancel anytime
- 10-min response 24/7
- Proactive monitoring
- Monthly health report
- Patch management
- Capacity planning
- Quarterly reviews
- Priority support queue
- After-hours priority
What IT Teams Say About Medha Cloud
Real results from IT teams running SQL Server in production.
"SQL Server crashed at 3:15 AM. Database suspect mode. 180 users locked out of EHR system. Called Medha's emergency line. DBA answered in 11 minutes. Remoted in. Database back up by 5:10 AM. Saved us $45,000 in downtime."
David Chen
IT Director, HealthCare Systems Inc.
250 employees • 8 SQL Server instances
"SQL Server deadlocked during production. ERP couldn't write transactions. Assembly line stopped. 85 workers standing around. Called Medha at 9:47 AM. DBA on phone by 9:55 AM. Database optimized by 10:48 AM. Been using their proactive plan 2 years. Zero database failures since."
Michael Thompson
Operations Director, Precision Parts Manufacturing
320 employees • 12 SQL Server instances
Frequently Asked Questions
Common questions about our SQL Server support services
Still Have Questions?
Our SQL Server support team is here to help you
Other Server Support Services
Need support for other server platforms? We cover all major server technologies.
SQL Server Crashed? Call Us Now
24/7 emergency support from Microsoft DBAs. 15-minute phone answer guaranteed. We remote in and fix it.
15-Min Response
24/7/365 emergency support
11,000+ Issues Fixed
Proven track record
End-of-Life Support
SQL Server 2012/2014/2016
Contact Our SQL Server Support Team
24/7 emergency support. Call us now. 15-minute response time guaranteed.
Phone (24/7 Emergency)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Emergency)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute phone answer guarantee during business hours. 30-minute guarantee after hours. We're here when you need us most.