Enterprise SharePoint Support & Farm Administration
24/7 Microsoft-certified SharePoint administrators for enterprise SharePoint environments. Farm optimization, search troubleshooting, and rapid incident response.
SharePoint Problems We Fix Every Day
Site collection down? Search broken? Permissions messed up? We fix it.
SharePoint Farm Down
Site collections offline. Users can't access documents. Web applications crashed. Central Admin not responding. Business stopped.
We fix it: Average fix time: 2.3 hours
Search Not Working
Search returns no results. Crawl stuck at 0%. Search service crashed. Users complaining. Content not indexed.
We fix it: Fixed in 90 minutes average
Permission Issues
Users can't access sites. Access denied errors. Broken inheritance. Groups not syncing. Permissions chaos.
We fix it: Resolved in 60 minutes
Content Database Issues
Database growing out of control. Sites loading slow. Database corruption. Backup failing. Need help fast.
We fix it: Fixed and optimized in 3 hours
Running SharePoint 2013/2016
Still on SharePoint 2013 or 2016. Microsoft support ending. Need migration plan. Other consultants too expensive.
We fix it: We support legacy SharePoint
No SharePoint Admin
$110K/year for SharePoint admin? Not in budget. Team doesn't know SharePoint. Sites break. Workflows fail. Need experts.
We fix it: 24/7 SharePoint support from $299/server
Why Choose Our SharePoint Support
Trusted by 1,200+ businesses worldwide for professional SharePoint farm administration and support services
Rapid Response Time
15-minute average response for critical SharePoint issues with direct access to certified admins
Microsoft Certified
100% Microsoft Certified SharePoint admins (MCSE SharePoint) with 8+ years hands-on experience
Legacy Version Support
Extended support for SharePoint 2010-2019, including end-of-life versions
Cost-Effective Solution
24/7 admin coverage at fraction of the cost of hiring full-time SharePoint administrators
SharePoint Support Services
Comprehensive SharePoint support services covering emergency recovery, search optimization, security, and migration planning
Emergency Farm Recovery
Critical SharePoint incident response with guaranteed 15-minute response time. Expert recovery from farm crashes, search failures, and permission issues.
- 15-minute phone answer guarantee
- Farm crash recovery
- Content database repair
- Search service restoration
- 24/7/365 direct phone line
SharePoint Migrations & Upgrades
Structured migration services for version upgrades and platform transitions. Comprehensive planning, testing, and execution with minimal downtime.
- SharePoint 2010/2013 → 2016/2019 upgrades
- On-premises → SharePoint Online migrations
- Cross-farm migrations
- Content database migrations
- After-hours migration scheduling
Security & Compliance
Enterprise security implementation and compliance management. Patch deployment, permission auditing, and security configuration for regulatory requirements.
- Critical security patch deployment
- Permission auditing and cleanup
- Farm security hardening
- DLP and retention policies
- Security compliance assessments
Search Optimization & Tuning
Performance analysis and optimization for SharePoint search and operations. Search tuning, database optimization, and farm health monitoring.
- Search service optimization
- Content source configuration
- Crawl schedule optimization
- Database and farm tuning
- 24/7 proactive monitoring
Medha Cloud vs. Other SharePoint Support Options
Compare enterprise SharePoint support options and understand the value of professional farm administration services
| What Matters | Other Providers | In-House Admin | Medha Cloud |
|---|---|---|---|
| Response Time | 2-4 hours (business hours only) | Immediate* *if available | 15 minutes 24/7/365 |
| Annual Cost | $8,400+ ($700 x 12 incidents) | $110,000+ salary + benefits | $10,788 ($899 x 12 months) |
| End-of-Life Support (SharePoint 2010/2013) | No — Refused "Too old" | Maybe if they remember it | Yes — We support them until you migrate |
| 24/7 Availability | No — Business hours or extra fee | No — Not realistic | Yes — Always on no extra cost |
| Unlimited Tickets | No — Pay per incident | Yes | Yes — Unlimited |
| SharePoint Certified | Partial — Some engineers | Maybe | Yes — All engineers |
| Microsoft Gold Partner | Rarely | N/A | Yes — Verified |
| Global Team Coverage | Limited — Limited hours | No — Single timezone | Yes — 24/7 worldwide |
Microsoft Gold Partner
Microsoft Gold Partner status—held by less than 1% of Microsoft partners worldwide
What this means
Direct Microsoft support channels and early access to updates. Only top-tier certified partners achieve this status.
100% SharePoint Certified Team
Every engineer holds active SharePoint certifications (MCSE SharePoint, SharePoint Administrator)
Experience level
Average of 8+ years hands-on SharePoint experience across all versions (2010, 2013, 2016, 2019, SharePoint Online).
Security Certifications
ISO 27001, ISO 9001:2015, CMMI Level 3, and SOC 2 certified
Your data security
We handle your SharePoint access with Fortune 500-level security standards and compliance. Remote sessions encrypted and logged.
24/7 Global Team Coverage
Direct access to senior engineers at any hour, no escalation queues
Real availability
24/7 access to Microsoft Certified SharePoint admins for critical incidents. Direct engineer contact with immediate remote assistance capabilities.
Proven Track Record
9+ years fixing SharePoint crises across industries
Experience
Supporting 5 to 500+ SharePoint farms across healthcare, legal, finance, and manufacturing. 11,000+ incidents resolved since 2016.
Flexible Pricing Options
Plans that fit your needs and budget, with no surprise fees
Pricing range
Pay-per-incident ($300), monthly plans with unlimited tickets ($899-$1,499), or custom enterprise pricing. No hidden costs.
How SharePoint Support Works
Professional SharePoint support process from initial contact to complete resolution
Contact Us — Anytime, Anywhere
0-2 minutes
Call, email, or live chat the moment an issue occurs. Our 24/7/365 team answers within minutes—no automated systems, no ticket queues.
- •Phone: Instant pickup during business hours
- •Chat: 2-minute average response time
- •Email: 15-minute response guarantee
Rapid Assessment — Under 15 Minutes
2-15 minutes
We assign a Microsoft Certified SharePoint admin immediately. We check ULS logs and farm health while you're on the phone. We start fixing it.
- •We ask: What happened? When? Any updates or changes?
- •We check: ULS logs, farm health, service status, content databases
- •We determine: Root cause and fix plan
Fix Implementation
45 minutes - 3 hours (typical)
We fix it using documented procedures. Not guesses. Not untested PowerShell scripts. Repeatable fixes that work.
Testing & Verification
15-30 minutes
We test the fix before closing the ticket. Farm online? Sites accessible? Search working? Users can connect? We verify all of it.
- •Test farm and site accessibility
- •Verify search functionality
- •Check all SharePoint services running
- •Confirm no errors in ULS logs
Prevention & Documentation
30 minutes post-resolution
After resolution, we provide a detailed incident report with root cause analysis, steps taken, and recommendations to prevent recurrence.
Total Resolution Time
Most issues fixed in 2-3 hours. Critical P1 issues (farm down, search broken): 3-hour SLA.
Choose Your SharePoint Support Plan
Pay per incident or get unlimited SharePoint support—pick what works for your budget
Pay-Per-Incident
One-time fee
Perfect For:
- Testing our service
- One-time SharePoint crisis
- Small SharePoint farms
- Single issue resolution
- 15-min response
- Root cause analysis
- Emergency support
- Remote access
- Incident report
Reactive Support
/server/month (billed annually)
Perfect For:
- Small to mid-size SharePoint farms
- Unlimited farm tickets
- Cancel anytime
- Unlimited support tickets
- 15-min response 24/7
- Email/phone/chat support
- Remote access
- Business hrs priority
- Knowledge base access
Proactive Support
/server/month (billed annually)
Perfect For:
- Production SharePoint farms
- Monitoring + optimization included
- Cancel anytime
- 10-min response 24/7
- Proactive monitoring
- Monthly health report
- Patch management
- Capacity planning
- Quarterly reviews
- Priority support queue
- After-hours priority
What IT Teams Say About Medha Cloud
Real results from IT teams running SharePoint in production.
"SharePoint farm crashed at 3:15 AM. Site collections offline. 180 users locked out of document libraries. Called Medha's emergency line. SharePoint admin answered in 11 minutes. Remoted in. Farm back up by 5:10 AM. Saved us $45,000 in downtime."
David Chen
IT Director, HealthCare Systems Inc.
250 employees • SharePoint 2016 farm
"SharePoint search died during production. Users couldn't find documents. Business processes stopped. 85 workers standing around. Called Medha at 9:47 AM. SharePoint expert on phone by 9:55 AM. Search crawling by 11:20 AM. Been using their proactive plan 2 years. Zero farm failures since."
Michael Thompson
Operations Director, Precision Parts Manufacturing
320 employees • SharePoint 2019 farm
Frequently Asked Questions
Common questions about our SharePoint support services
Still Have Questions?
Our SharePoint support team is here to help you
Other Server Support Services
Need support for other server platforms? We cover all major server technologies.
SharePoint Farm Crashed? Call Us Now
24/7 emergency support from Microsoft Certified SharePoint admins. 15-minute phone answer guaranteed. We remote in and fix it.
15-Min Response
24/7/365 emergency support
11,000+ Issues Fixed
Proven track record
End-of-Life Support
SharePoint 2010/2013
Contact Our SharePoint Support Team
24/7 emergency support. Call us now. 15-minute response time guaranteed.
Phone (24/7 Emergency)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Emergency)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute phone answer guarantee during business hours. 30-minute guarantee after hours. We're here when you need us most.