MedhaCloud
Device ImagingDriver TroubleshootingHardware DiagnosticsOS DeploymentRemote & OnsitePrinter ManagementDevice ImagingDriver TroubleshootingHardware DiagnosticsOS DeploymentRemote & OnsitePrinter Management

Hire Dedicated Desktop Support Engineers

A dedicated desktop engineer working inside your tools, under your brand. Imaging, OS deployment, driver issues, hardware troubleshooting — every endpoint handled so your senior team stays focused.

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L1/L2
Support Level
Win+Mac
Platforms Covered
0 days
Onboarding Time
$0,800
Starting Price/mo
What the engineer handles

Every endpoint. Every issue. Fully handled.

01

Device Imaging & Deployment

Golden image creation, Autopilot, SCCM/Intune deployment, zero-touch provisioning. New devices ready in under an hour.

02

Driver & Hardware Troubleshooting

Driver conflicts, hardware failures, BSOD analysis, memory and disk diagnostics. Remote and escalated-to-onsite as needed.

03

OS Deployment & Upgrades

Windows 10/11 upgrades, in-place upgrades, clean installs, macOS version management. Scheduled to minimize client disruption.

04

Remote & Onsite Support

Remote sessions for 90% of issues. Coordinated onsite for hardware swaps, rack work, and complex physical troubleshooting.

05

Printer & Peripheral Management

Network printer deployment, driver management, scanner and peripheral configuration, follow-me print setup.

06

Asset & Inventory Management

Asset tags, hardware lifecycle tracking, warranty lookups, and retirement documentation — all in your PSA.

How it works

Plugged in. Branded. Delivering.

01
We map your environments
We review your client device fleet, imaging standards, and deployment SOPs. The engineer learns your environment before touching a single ticket.
02
We handle every endpoint ticket
Tickets are picked up directly in your PSA. Work is done under your brand with your communication templates. Clients see only your company.
03
We document & hand off cleanly
Every device change, driver install, and hardware note is documented in your PSA. Clean handoffs. No tribal knowledge locked away.
Desktop engineer pricing

One engineer. All endpoints. One invoice.

A full-time desktop tech costs $50K–$60K/year. Ours starts at $1,800/month — no benefits, no overhead.

Part-Time
20 hrs/week
$1,800/mo
✓20 hours/week coverage
✓Remote desktop support
✓Imaging assistance
✓Driver troubleshooting
✓Asset documentation
✓YOUR brand always
Most Popular
Full-Time
40 hrs/week
$2,600/mo
✓40 hours/week coverage
✓Dedicated engineer
✓Full OS deployment
✓Hardware troubleshooting
✓Remote & coordinated onsite
✓Monthly reporting
✓Timezone-aligned shift
Senior + Onsite
Field-ready engineer
$3,400/mo
✓40+ hours/week
✓Senior L2 desktop engineer
✓Regular onsite visits included
✓Advanced hardware diagnostics
✓Imaging pipeline management
✓Quarterly business review
From our partners

“We added 3 new clients in one quarter and couldn't keep up with endpoint builds. MedhaCloud's desktop engineer had our imaging pipeline running in the first week and cleared 40 device deployments that month. Total lifesaver.”

James R. — MSP Director, Denver CO

Frequently Asked Questions

What desktop support tasks does the engineer handle?+
Device imaging, OS deployment, driver troubleshooting, hardware diagnostics, software installs, remote desktop support, printer and peripheral management, and performance optimization — all documented in your PSA under your brand.
Do they handle both Windows and macOS devices?+
Yes. Our desktop engineers are proficient in Windows 10/11 and macOS. They handle imaging for both platforms using your preferred deployment tools — SCCM, Intune, Jamf, or others.
Can the engineer do onsite work at client locations?+
Yes. Onsite availability depends on your client geography and the engagement tier. We can arrange onsite visits as needed, billed separately, or you can opt for a hybrid remote/onsite arrangement.
What deployment tools does the engineer work with?+
Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Jamf Pro, PDQ Deploy, Chocolatey, and custom imaging pipelines. We work in your existing toolset.
How does the engineer handle hardware replacements?+
They coordinate with your vendors, document asset tags in your PSA, handle data migration from old to new devices, and dispose of hardware per your client's policy — all under your brand.
What is the onboarding process for a desktop engineer?+
Onboarding takes 3–5 business days. We review your client environments, SOPs, and deployment standards. The engineer runs a shadow period before handling tickets independently.

Every desktop handled. Your brand.

15-minute call. Get a dedicated desktop engineer live in 5 days.

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No contract · Live in 5 days · Replace anytime

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