We offer 24/7 Ecommerce Server support to ensure your online business remains operational and efficient. Our team of experts is dedicated to troubleshooting and addressing any server challenges specific to your Ecommerce platform, regardless of their complexity.
Ecommerce Server Support: Unlimited Assistance for Your Online Store
Medha Cloud Ecommerce Server Support Management provides 24/7 Ecommerce server emergency support, administration, backup and recovery, end-user management, and heightened security to ensure your online store remains live and efficient. Benefit from unlimited tasks and tickets at a consistent flat rate (per server/month).
Number of Incidents
Single Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Server Hardening
On Request
Backup
On Request
Number of Incidents
Single Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Server Hardening
Included
Backup
As per Customer Needs
Number of Incidents
Single Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Server Hardening
On Request
Backup
On Request
Number of Incidents
Single Incident
Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Server Hardening
Included
Backup
As per Customer Needs
Scope of Work: We offer support for all e-commerce Server issues, including:
We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.
We offer 24/7 support for all e-commerce Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.
Level of Support
Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.
Payment Terms
The payment terms for our support plans are as follows:
Quick Resolution
Deep troubleshooting expertise
Swift Troubleshooting
Connect with us via live chat for immediate assistance.