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SHAREPOINT SERVER SUPPORT

24/7 Emergency and Regular Maintenance Support for Your Business-Critical SharePoint Server

Our experienced SharePoint engineers are available 24/7 for emergency and regular maintenance support for your business-critical SharePoint Server. We understand that your SharePoint Server is essential to your operations, so we take the utmost care to keep it running smoothly.
Our services include:

  • Emergency support: We can quickly diagnose and resolve any SharePoint Server issue, whether big or small.
  • Regular maintenance: We can help you keep your SharePoint Server in top condition with various maintenance services, such as patch management, backup and recovery, performance tuning, and security updates.

With our 24/7 support, you can be confident that your SharePoint Server is always up and running, so you can focus on your business.

Microsoft Exchange server support features
Exchange Server Support

SharePoint Support: Get Unlimited Support

Medha Cloud SharePoint Server Support Management offers you 24/7 SharePoint Server emergency support, administration, backup and recovery, end-user user management, and security to keep your SharePoint services online. Get unlimited tasks and tickets at a flat rate (per server/month).

Microsoft SharePoint server support management service - plans

Our SharePoint Server Management Service plans offer one-time support, proactive maintenance, and fully managed options to fit your business's needs.
SharePoint server support
Yearly
monthly

Pay Per Incident

$200
One-time
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Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

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Reactive

$2400
Server/Year
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If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

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Recommended

Fully Managed

$2880
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Pay Per Incident

$200
One-time
Buy Now
Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

Buy Now

Reactive

$250
Server/Year
Buy Now
If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

Buy Now
Recommended

Fully Managed

$300
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Support Terms and Conditions

Scope of Work: We offer support for all SharePoint Server issues, including:

  • Server installation and configuration
  • Performance tuning
  • Troubleshooting
  • Security
  • Backup and recovery and all SharePoint server relevant tasks.

We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.

We offer 24/7 support for all SharePoint Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.

Level of Support

Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.

Payment Terms

The payment terms for our support plans are as follows:

  • Pay Per Incident: You will be charged a flat fee of $200 for each support incident. A support incident is a problem that cannot be broken down into subordinate problems. If a problem can be broken down into subordinate problems, each subordinate problem will be considered a separate incident.
  • Reactive: You will be charged a monthly fee of $250 per server. This fee covers unlimited support incidents during the month.
  • Fully Managed: You will be charged a monthly fee of $300 per server. This fee covers unlimited support incidents during the month, as well as 24/7 monitoring and maintenance.

Managed IT services

Are you looking for a reliable and affordable way to manage your IT? Our fully managed services can help you save time and money while ensuring your IT systems are always up and running.
Learn more about our Managed IT services

SharePoint Server Management Service - Features

Our Microsoft Exchange support Management Service offers comprehensive features, including 24/7 emergency support, regular maintenance, administration, performance tuning, backup and recovery, and security solutions.

Emergency Support

When a SharePoint Server issue emerges, it's vital to have a dependable support team at the ready. Our expert technicians are on hand 24/7 to tackle any pressing challenges, reducing disruptions and guaranteeing business continuity.

Web front-end 

We can help you diagnose and resolve issues with your SharePoint web front-end server, ensuring seamless page rendering, optimal web part functionality, and robust user authentication.

Application server

We have deep expertise in troubleshooting application server issues, maximizing service applications like Search, Managed Metadata, and User Profiles

Database server 

We can quickly pinpoint and address content database corruption, backup challenges, and SQL Server configurations tailored for SharePoint.

Search configuration

We can boost your SharePoint's search capability by tackling crawl discrepancies and query problems and optimizing search topologies for premium results.

Central administration

We can help you navigate your SharePoint's heart with confidence, tackling farm configurations, streamlining service applications, and combating challenges in the central admin portal.

Proactive patch management

We can help you stay ahead of the curve by preemptively managing updates, ensuring your environment is secure and current. We can also resolve any patching roadblocks.

Hybrid configuration

We can help you merge the best of both worlds by integrating with SharePoint Online or handling complex hybrid setups. Our expert guidance ensures seamless operations.

Custom solution

We can help you tailor SharePoint to your needs, from workflow automation to bespoke web parts and apps. We architect custom solutions that propel your business forward.

SharePoint Server administration

Our SharePoint site administration services help you keep your SharePoint environment running smoothly and efficiently. We offer a wide range of services, including:

Farm management

We can help you manage your SharePoint farm from initial deployment to ongoing maintenance.

Preventive maintanance

We can help you prevent problems by performing routine maintenance tasks such as system audits, performance tuning, backup verifications, and log monitoring.

Compliance & security

We can help you secure your SharePoint environment and comply with regulatory standards.

End-user management

We can help you manage user permissions and configure SharePoint apps and tools.

What our customers says about us?

Excellent

Rated 4.6/5 on Google Business Reviews Read our reviews

Troubleshooting Experts at Work

The team is very good at fixing SharePoint problems quickly. They always find solutions that are easy for our users.
Faris

Swift Problem Resolution

The team is fast at fixing SharePoint problems. They don't let our system be down for long.
Phani Krishna

Proactive support

The team doesn't just wait for problems to happen. They take steps to prevent problems from happening in the first place.
Sudhesh K jain

Need help? 

Our team of experts is available 24/7 to help you with all of your SharePoint Server needs. We can diagnose and fix issues, optimize performance, and strengthen security. We offer top-tier service at budget-friendly prices, and we are committed to helping you boost your efficiency.
Call us at +1 646 775 2855 or +91 93536 44646
Chat with an expert
Microsoft Exchange Support

Top questions about Exchange support

Medha Cloud provides a variety of SharePoint Server support plans.
Encompassing one-time incident assistance.
Reactive support.
A fully managed service.
Each package caters to the unique requirements of different businesses, spanning from isolated fixes to continuous surveillance and upkeep.
The price of SharePoint Server support fluctuates based on the support intensity. Medha Cloud's one-time incident support starts at $200 per incident. Reactive support initiates at $250 monthly with unlimited tickets. For a comprehensive approach, our fully managed support is priced at $300 per month, inclusive of continuous monitoring and unrestricted tickets.
Medha Cloud's extensive support plan encompasses continuous SharePoint Server surveillance, routine maintenance, administration tasks, backup and restoration services, performance enhancements, security provisions, and round-the-clock assistance.
Medha Cloud's responsive support plan addresses all SharePoint Server challenges, from performance snags to error alerts and connectivity disruptions. With an unlimited ticket system, we're committed to tackling any SharePoint glitches promptly.
Medha Cloud possesses the flexibility to adapt its SharePoint Server support plans to align with the distinct demands of your enterprise. Our adept team will engage with you to discern your precise requisites and devise a support blueprint that harmonizes with your budget and objectives.
Medha Cloud prescribes various security measures for your SharePoint Server, comprising antivirus and antimalware applications, defensive firewalls, spam counteractions, and user access governance. Additionally, we can conduct in-depth security evaluations to unearth potential weak spots, fortifying your SharePoint Server's defense mechanism.

Need help? Call us at +1 646 775 2855 or  +91 93536 44646 

Connect with us via live chat for immediate assistance.

Chat Now

USA

Medha Cloud Solutions LLC

30 N Gould St Ste R, Sheridan, WY 82801, 
Phone +1 646 775 2855

India

MedhaHosting Private Limited

#74, 7 Th Cross, Kirshna Garden InCity Layout. Chikka Kammanahalli, Banneraghatta Road, Bangalore 560083
Phone: +91 93536 44646
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