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Ecommerce Server Support

Ecommerce Server Support: Seamless Operations for Your Online Store

We offer 24/7 Ecommerce Server support to ensure your online business remains operational and efficient. Our team of experts is dedicated to troubleshooting and addressing any server challenges specific to your Ecommerce platform, regardless of their complexity.

Microsoft Exchange server support features
Exchange Server Support

Ecommerce Server Support: Unlimited Assistance for Your Online Store

Medha Cloud Ecommerce Server Support Management provides 24/7 Ecommerce server emergency support, administration, backup and recovery, end-user management, and heightened security to ensure your online store remains live and efficient. Benefit from unlimited tasks and tickets at a consistent flat rate (per server/month).

Ecommerce Server Support Management Service - Plans

Our Ecommerce Server Management Service plans provide one-time support, reactive maintenance, and fully managed solutions tailored to meet the requirements of your online business.
Yearly
monthly

Pay Per Incident

$200
One-time
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Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Server Hardening
Not Available

Backup
Not Available

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Reactive

$2400
Server/Year
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If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Server Hardening
On Request

Backup
On Request

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Recommended

Fully Managed

$2880
Server/Year
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Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Server Hardening
Included

Backup
As per Customer Needs

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Pay Per Incident

$200
One-time
Buy Now
Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Server Hardening
Not Available

Backup
Not Available

Buy Now

Reactive

$250
Server/Year
Buy Now
If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Server Hardening
On Request

Backup
On Request

Buy Now
Recommended

Fully Managed

$300
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported Ecommerce Platforms
Magento, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, and Wix Ecommerce.

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Support Terms and Conditions

Scope of Work: We offer support for all e-commerce Server issues, including:

  • Server installation and configuration
  • Performance tuning
  • Troubleshooting
  • Security
  • Backup and recovery and all e-commerce server relevant tasks.

We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.

We offer 24/7 support for all e-commerce Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.

Level of Support

Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.

Payment Terms

The payment terms for our support plans are as follows:

  • Pay Per Incident: You will be charged a flat fee of $200 for each support incident. A support incident is a problem that cannot be broken down into subordinate problems. If a problem can be broken down into subordinate problems, each subordinate problem will be considered a separate incident.
  • Reactive: You will be charged a monthly fee of $250 per server. This fee covers unlimited support incidents during the month.
  • Fully Managed: You will be charged a monthly fee of $300 per server. This fee covers unlimited support incidents during the month, as well as 24/7 monitoring and maintenance.

Managed IT services

Are you looking for a reliable and affordable way to manage your IT? Our fully managed services can help you save time and money while ensuring your IT systems are always up and running.
Learn more about our Managed IT services

Ecommerce Server Management Service - Features

Our Ecommerce Server Support Management Service provides extensive features, encompassing 24/7 emergency support, routine maintenance, administration, performance optimization, backup and recovery, and advanced security measures tailored for online stores.

Emergency Support

When an Ecommerce Server glitch arises, it's crucial to have a dependable support team at the ready. Our skilled technicians are accessible 24/7 to tackle any pressing challenges, reducing any potential sales interruptions and guaranteeing uninterrupted online business operations

Web Server

Any downtime can mean lost sales in Ecommerce. We ensure your web server is optimized, secure, and running efficiently, guaranteeing a seamless shopping experience for your customers.

Cache Optimization

Slow-loading sites push customers away. Our team is specialized in cache implementations and optimizations to ensure your e-commerce site loads swiftly, retaining and converting more visitors.

Performance Tuning

Peak site performance is non-negotiable in Ecommerce. We'll deep dive into your platform's performance metrics, optimizing from the database level to front-end scripts, ensuring lightning-fast page loads and smooth transactions.

Load Balancer

High traffic spikes can overwhelm an unprepared site. We implement and manage load balancers to distribute incoming traffic, ensuring your E-commerce platform remains stable and responsive even during sales or promotional events.

Web Application Firewall (WAF)

Protect your E-commerce site from malicious threats. Our team sets up and configures WAF solutions, ensuring your online store is shielded from vulnerabilities and attacks.

Backup and Restore

The safety of your data is paramount. We provide comprehensive backup solutions tailored for E-commerce platforms. In case of any hitches, we guarantee quick data restoration to get your business back on track.

Compliance

Meeting regulatory standards, especially in e-commerce, is essential. We ensure your online store adheres to industry-specific compliance standards, protecting your business and customers.

Load Balancing and Failover

Ensure your e-commerce site remains accessible and performs optimally despite high traffic. We provide load-balancing solutions that distribute incoming traffic effectively and implement failover systems to ensure maximum uptime.

Ecommerce Server Administration

When an issue surfaces with your Ecommerce Server, it's pivotal to have a dedicated support team on hand. Our expert technicians are accessible 24/7 to address any pressing challenges, minimizing potential sales interruptions and ensuring your online store operates without a hitch.

Server management

Our comprehensive e-commerce server administration services span the entire gamut of server management. From setup and configuration to continuous monitoring and upkeep, we ensure your e-commerce servers deliver optimal performance and reliability.

Preventive maintanance

Proactively fortifies your E-commerce platform with our preventive maintenance offerings. We undertake routine system examinations, performance tweaks, and backup verifications. Additionally, we keep an eye on logs and execute necessary purges. Our prime focus is to ensure data integrity and minimize the risk of potential losses.

Compliance & security

Safeguard your E-commerce infrastructure while staying compliant with industry regulations using our compliance and security services. We deploy rigorous security protocols, including timely patching, and perform periodic audits to verify adherence to standards. Regular reports are generated to offer a clear view of your compliance position and the overall health of your e-commerce platform.

End-user management

Enhance your online store's end-user management with our tailored services. From customer account management to resolving checkout issues and ensuring that product listings load seamlessly, we're here to guarantee an uninterrupted shopping experience for your customers

What our customers says about us?

Excellent

Rated 4.6/5 on Google Business Reviews Read our reviews

Quick Resolution

I was amazed at how fast the team fixed our E-commerce issue. We were back online quickly!
Faris

Deep troubleshooting expertise

Their deep troubleshooting expertise saved us from a potential system crash. Grateful for their quick intervention.
Phani Krishna

Swift Troubleshooting

Their troubleshooting prowess never ceases to impress. They always get us back on track swiftly.
Sudhesh K jain

Need help? 

Our dedicated team is on standby 24/7 to diagnose and address issues, optimize performance, and enhance Security. Trust in our top-tier service, cost-efficiency, and heightened operational effectiveness.
Call us at +1 646 775 2855 or +91 93536 44646
Chat with an expert
Microsoft Exchange Support

Top questions about e-commerce server support

Medha Cloud provides various e-commerce server support plans, from one-time incident and reactive support to fully managed support, each tailored to your business's unique needs.
Medha Cloud's comprehensive plan includes ongoing server monitoring, consistent Maintenance, backup, recovery services, security features, and 24/7 support.
Medha Cloud's reactive support tackles all e-commerce server challenges, from platform errors slowdowns, plugin conflicts, and connectivity problems. With unlimited tickets, we're always ready to assist.
The cost of E-commerce Server support varies. Medha Cloud's one-time incident support starts at $200 per incident. Reactive support begins at $250 per month with unlimited tickets. Fully managed support is priced at $300 monthly, encompassing continuous monitoring.
Medha Cloud can tailor E-commerce Server support plans based on your specific needs, balancing your budget and operational requirements.
Medha Cloud delivers comprehensive security measures for e-commerce servers, including firewalls, intrusion detection systems, system patching, malware prevention, and user access controls. We also conduct security audits, ensuring your online store's resilience and safety.

Need help? Call us at +1 646 775 2855 or  +91 93536 44646 

Connect with us via live chat for immediate assistance.

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USA

Medha Cloud Solutions LLC

30 N Gould St Ste R, Sheridan, WY 82801, 
Phone +1 646 775 2855

India

MedhaHosting Private Limited

#74, 7 Th Cross, Kirshna Garden InCity Layout. Chikka Kammanahalli, Banneraghatta Road, Bangalore 560083
Phone: +91 93536 44646
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