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Microsoft Exchange Server Support

Microsoft Exchange Support: Keep Your Business Running Smoothly

We offer 24/7 Microsoft Exchange Server support to help you keep your Microsoft Exchange Server running smoothly. Our team of experts can troubleshoot and resolve any Exchange Server issue, big or small.

Microsoft Exchange server support features
Exchange Server Support

Microsoft Exchange Support: Get Unlimited Support

Medha Cloud Exchange Server Support Management offers you 24/7 Exchange server emergency support, administration, backup and recovery, end-user user management, and security to keep your Exchange services online. Get unlimited tasks and tickets at a flat rate (per server/month).

Microsoft Exchange server support management service - plans

Our Exchange Server Management Service plans offer one-time support, reactive maintenance, and fully managed options to fit your business's needs.
Microsoft exchange support plans and pricing
Yearly
monthly

Pay Per Incident

$200
One-time
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Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

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Reactive

$2400
Server/Year
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If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

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Recommended

Fully Managed

$2880
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Pay Per Incident

$200
One-time
Buy Now
Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

Buy Now

Reactive

$250
Server/Year
Buy Now
If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

Buy Now
Recommended

Fully Managed

$300
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Single Incident

Supported Exchange Servers
Exchange Server 2000, 2003, 2007, 2010, 2013, 2016, and 2019

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Support Terms and Conditions

Scope of Work: We offer support for all Exchange Server issues, including:

  • Server installation and configuration
  • Performance tuning
  • Troubleshooting
  • Security
  • Backup and recovery and all Exchange server relevant tasks.

We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.

We offer 24/7 support for all Exchange Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.

Level of Support

Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.

Payment Terms

The payment terms for our support plans are as follows:

  • Pay Per Incident: You will be charged a flat fee of $200 for each support incident. A support incident is a problem that cannot be broken down into subordinate problems. If a problem can be broken down into subordinate problems, each subordinate problem will be considered a separate incident.
  • Reactive: You will be charged a monthly fee of $250 per server. This fee covers unlimited support incidents during the month.
  • Fully Managed: You will be charged a monthly fee of $300 per server. This fee covers unlimited support incidents during the month, as well as 24/7 monitoring and maintenance.

Managed IT services

Are you looking for a reliable and affordable way to manage your IT? Our fully managed services can help you save time and money while ensuring your IT systems are always up and running.
Learn more about our Managed IT services

Exchange Server management service - features

Our Microsoft Exchange support Management Service offers comprehensive features, including 24/7 emergency support, regular maintenance, administration, performance tuning, backup and recovery, and security solutions.

Emergency Support

When an Exchange Server issue strikes, it's essential to have a reliable support team on standby. Our expert technicians are available around the clock to resolve any urgent issues that may arise, minimizing downtime and ensuring business continuity.

Mailbox Role

We can help you resolve any issues with your Exchange mailbox server, including mailbox corruption, email delivery problems, user authentication issues, DAG problems, database problems, CU update challenges, and more.

Client Access Role

We can troubleshoot and resolve Outlook connectivity, webmail access, and mobile device synchronization problems. We can also help you with password resets, mailbox migrations, and other client access server-related issues.

Edge Transport Role

We can help protect your Exchange email system from threats, including mail filtering, virus and malware protection, and spam filtering. We can also help you with Edge Transport server configuration and troubleshooting.

Hub Transport Role

We are experienced in resolving mail flow, message routing, and spam filtering problems. We can also help you with Hub Transport server configuration and troubleshooting.

Unified Messaging

We can assist you in resolving voicemail problems, forwarding issues, and transcription challenges. We can also help you with Unified Messaging server configuration and troubleshooting.

Exchange Server 

We understand the critical role of a reliable core Exchange Server. We can help you with Active Directory integration, DNS configuration, IP address management, and other core Exchange Server-related issues.

CU update challenges

Exchange Cumulative Updates (CU) are crucial for maintaining a stable and secure Exchange environment. We can help you troubleshoot common and uncommon CU update issues. We can also help you ensure successful installations and minimize disruptions across Exchange versions.

Exchange Hybrid

We offer comprehensive support for migrating to Microsoft 365 or experiencing difficulties in your Exchange hybrid environment. We can assist you in a seamless migration or troubleshoot any issues.

Exchange Server administration

When an Exchange Server issue strikes, it's essential to have a reliable support team on standby. Our expert technicians are available around the clock to resolve any urgent issues that may arise, minimizing downtime and ensuring business continuity.

Server management

Our comprehensive Exchange administration services cover all aspects of server management. From installation and configuration to ongoing monitoring and maintenance, we ensure your Exchange servers operate smoothly and efficiently.

Preventive maintanance

Proactively safeguard your Exchange environment with our preventive maintenance services. We conduct regular system checks, performance optimizations (including CPU and memory optimization), backup verification, log monitoring, and purging. We ensure backups are intact to prevent data loss and maintain system integrity.

Compliance & security

Protect your Exchange infrastructure and adhere to regulatory requirements with our compliance and security services. We implement robust security measures, including patch management, and conduct regular audits to ensure compliance. We also generate reports to provide insights into compliance status and system health.

End-user management

Streamline end-user management with our services. We provide user provisioning, mailbox management, configure Outlook, ActiveSync, and other client applications. We ensure a seamless end-user experience and efficient collaboration.

What our customers says about us?

Excellent

Rated 4.6/5 on Google Business Reviews Read our reviews

Quick response resolved critical CU update failure

We experienced a major setback when a critical CU update failed in our Exchange server, causing system instability. Medha Cloud's team quickly responded, employing their deep knowledge of Exchange administration to resolve the issue. Their technical expertise and thorough understanding of CU updates saved the day, restoring our Exchange environment to full functionality. We are grateful for their prompt and efficient support in resolving the CU update failure.
Faris

Medha Cloud optimized our email communication and reduced spam.

We were grappling with persistent mail flow issues and an overwhelming influx of spam emails, severely impacting our productivity. Seeking a solution, we engaged Medha Cloud for their expertise. Their team's in-depth knowledge of Exchange administration and proactive approach impressed us. They swiftly identified the root causes of our mail flow issues and implemented effective measures to optimize our email communication. Additionally, they deployed robust spam filtering solutions that significantly reduced the burden of spam emails on our organization. Medha Cloud's technical prowess and commitment to resolving complex email challenges have been instrumental in improving our operations.
Phani Krishna

Restored Exchange environment after database corruption

We faced a critical database corruption issue in our Exchange server, and the potential loss of our valuable email data was a major concern. We contacted Medha Cloud for assistance, and their team quickly took charge. Their deep understanding of Exchange administration and database recovery techniques efficiently resolved the issue and restored our Exchange environment. Their expertise and swift actions saved us from a potential disaster, and we are grateful for their prompt and effective support.
Sudhesh K jain

Need help? 

Need Exchange Server support? Our 24/7 team of experts can troubleshoot and resolve issues, enhance performance, and bolster security. Count on us for exceptional service, cost savings, and improved productivity.
Call us at +1 646 775 2855 or +91 93536 44646
Chat with an expert
Microsoft Exchange Support

Top questions about Exchange support

Medha Cloud offers a range of Exchange Server support plans, including one-time incident support, reactive support, and fully managed support. Each plan is designed to meet the unique needs of your business and includes various levels of support, ranging from one-time fixes to ongoing monitoring and maintenance.
The cost of Exchange Server support varies depending on the level of support required. Medha Cloud's one-time incident support starts at $200 per incident. Reactive support starts at $250 per month with unlimited tickets. Fully managed support costs $300 monthly and includes monitoring and unlimited tickets.
Medha Cloud's fully managed support plan includes ongoing server monitoring, regular maintenance and administration, backup and recovery services, performance tuning, security solutions, and 24/7 support.
Medha Cloud's reactive support plan covers all Exchange Server issues, including performance, error messages, and email connectivity problems. With unlimited tickets, you can rest assured that we will be available to address any Exchange Server issues as they arise.
Yes, Medha Cloud can customize its Exchange Server support plans to meet the unique needs of your business. Our team of experts can work with you to identify your specific requirements and tailor a support plan that fits your budget and needs.
Medha Cloud offers a range of security solutions to protect your Exchange Server from cyber threats, including antivirus and antimalware software, firewalls, spam filtering, and user access controls. We can also perform security audits to identify vulnerabilities and ensure your Exchange Server is secure.

Need help? Call us at +1 646 775 2855 or  +91 93536 44646 

Connect with us via live chat for immediate assistance.

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USA

Medha Cloud Solutions LLC

30 N Gould St Ste R, Sheridan, WY 82801, 
Phone +1 646 775 2855

India

MedhaHosting Private Limited

#74, 7 Th Cross, Kirshna Garden InCity Layout. Chikka Kammanahalli, Banneraghatta Road, Bangalore 560083
Phone: +91 93536 44646
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