Medha Cloud has delivered Outsourcing IT services to clients for the past 20 years, during which time it has challenged the norms– helping to define what has become the IT services people expect today.
Our IT outsourcing services achieve better results by bringing together three important components - great tech, skilled engineers, and strong IT governance.
This blend of unique technology and qualified engineers allow us to deliver a fully-managed IT service of unparalleled quality and flexibility.
The user focused IT support services have been designed with user-experience in mind in order to minimise frustration to staff.
To keep staff productive, typical complaints of the IT Outsourcing industry have been addressed to ensure the experience is as responsive as possible.
And we understand that when it comes to IT support, every staff member works differently and therefore offer different IT support channels. Whether staff prefer to pickup the phone and speak to us, email us, use an online portal, a mobile app, a tablet or our unique hotkey instant connect feature, we have them covered.
Medha Cloud capture every action they perform into APEX®, so our performance is continually measured. We continually assess vulnerabilities, we capture your licenses and software into our CMDB. And, all invoices are online, with costs aligned to cost-centres and budget codes. And all this is available to review through dashboards and dynamic reports.
At Medha Cloud we believe offering our clients this level of transparency is critical to build trust and forge a long-term partnership.