enterprise plan
Microsoft 365 E5
The most comprehensive plan — advanced security, compliance, analytics, voice
Large enterprises needing maximum security, compliance, analytics (Power BI Pro), and phone system
Included
86 features
Users
Unlimited
Storage
1-5+ TB OneDrive
$57.00
/user/month (annual)
$60.00 after July 2026
Via Medha Cloud:$54.15
5% partner discount
Unlimited users · 1-5+ TB OneDrive
Buy Now — Save 5%Features included
86
Ready out-of-the-box
Not included
1
Available as add-ons
Categories
14
Apps · Email · Security…
10 users
$570
per month
100 users
$5700
per month
Tier comparison
Where M365 E5 sits in the enterprise family
Cheaper tier
M365 E3
$36.00/user/mo
Save $21.00/user/mo
Enterprise productivity + security + Windows + device management
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M365 E5
$57.00/user/mo
86 features · Unlimited users
The most comprehensive plan — advanced security, compliance, analytics, voice
Step up
Top of the family
This is the most complete plan in the enterprise category.
Available add-ons
Extend M365 E5 with these add-ons
Each add-on stacks on top of your base plan. Pricing is per user/month.
Add-on
Teams Phone Standard
$8.00
/user/mo
Cloud PBX add-on — make/receive PSTN calls via Teams
- Teams Phone System
- Auto Attendant
- Call Queues
Add-on
Teams Phone + Calling
$15.00
/user/mo
Cloud PBX + domestic calling plan bundle
- Teams Phone System
- Calling Plans
- Auto Attendant
Add-on
M365 Copilot
$30.00
/user/mo
AI assistant in Word, Excel, PowerPoint, Outlook, Teams
- Microsoft 365 Copilot
- Copilot in Word
- Copilot in Excel
Add-on
Defender Endpoint P2
$5.20
/user/mo
Enterprise EDR, threat hunting, automated investigation
- Defender for Endpoint Plan 2
- Defender for Business (EDR)
- Threat Analytics
Add-on
Defender Office P2
$5.00
/user/mo
Advanced email threat protection — attack simulation, automated remediation
- Defender for Office 365 Plan 2
- Attack Simulation Training
- Automated Investigation & Remediation
Add-on
Entra ID P2
$9.00
/user/mo
Identity Protection, PIM, risk-based conditional access
- Microsoft Entra ID P2
- Identity Protection (Risk-based)
- Privileged Identity Management (PIM)
Add-on
Intune Suite
$10.00
/user/mo
Advanced endpoint management — Remote Help, EPM, Cloud PKI, EAM
- Microsoft Intune Plan 2
- Intune Endpoint Privilege Management
- Intune Enterprise App Management
Add-on
Viva Suite
$12.00
/user/mo
Employee experience — Connections, Goals, Insights, Learning, Pulse, Amplify
- Viva Connections
- Viva Goals
- Viva Insights
Add-on
Teams Premium
$10.00
/user/mo
Intelligent recap, custom branding, advanced meeting protection
- Teams Premium
- Live Captions in Teams
- Meeting Recordings
Feature Map
What you get with M365 E5
86 included · 1 not included. Click any category to jump.
✓Included
✕Not included
Office Apps · 15/15Email & Calendar · 4/4Collaboration · 8/8Storage · 1/1Security & Threat Protection · 12/12Identity & Access · 4/4Compliance & Data Protection · 19/19Device Management · 6/6Voice & Telephony · 2/2Analytics & Insights · 4/4AI & Copilot · 1/2Automation & Development · 5/5Windows & Desktop · 2/2Employee Experience · 3/3
Office Apps
15/15
Word for the web
Create and edit documents in your browser
Word desktop app
Desktop, web, and mobile
Full-featured Word application for PC and Mac
Excel for the web
Spreadsheets in your browser
Excel desktop app
Desktop, web, and mobile
Full-featured Excel with macros, Power Query, Power Pivot
PowerPoint for the web
Presentations in your browser
PowerPoint desktop app
Desktop, web, and mobile
Full-featured PowerPoint with animations, transitions, designer
Outlook desktop app
Desktop, web, and mobile
Full email client with calendar, contacts, tasks
OneNote
Digital notebook for organizing notes
Access (PC only)
Database management application
Microsoft Clipchamp
Video creation and editing tool
Microsoft Loop
Co-creation workspace with portable components
Microsoft Sway
Interactive web-based presentations and reports
Visio for the web
Create diagrams and flowcharts in browser
Microsoft Forms
Surveys, quizzes, and polls
Microsoft Edge for Business
Enterprise browser optimized for AI
Email & Calendar
4/4
Collaboration
8/8
Microsoft Teams
Chat, video meetings, calling, collaboration hub
Teams meetings (up to 300)
Up to 1,000 participants
Host online meetings for up to 300 participants
Teams webinars
Host webinars with registration and attendee engagement
SharePoint Online Plan 2
Advanced search, enterprise features, unlimited storage
Microsoft Planner
Visual task management with boards and charts
Microsoft To Do
Personal task management
Microsoft Lists
Smart information tracking
Microsoft Search
Find files, people, sites across Microsoft 365
Security & Threat Protection
12/12✓↗✓↗✓↗✓↗✓↗✓↗✓↗✓↗✓↗↗
Multifactor Authentication
Require second factor for sign-in
Spam & malware filtering
Exchange Online Protection for email
URL time-of-click protection
Safe Links scanning URLs at time of click in Outlook and Office
Defender for Office 365 Plan 1
Anti-phishing, Safe Attachments, Safe Links for email and Teams
Defender for Office 365 Plan 2
Plan 1 + Threat Explorer, automated investigation, attack simulation
Defender for Endpoint Plan 1
Next-gen antivirus, attack surface reduction, device control
Defender for Endpoint Plan 2
Plan 1 + EDR, automated investigation, threat analytics, sandbox
Defender for Identity
Detect advanced threats from on-prem Active Directory signals
Defender for Cloud Apps
CASB — discover, monitor, control SaaS app usage
✓
Defender for IoT
Asset discovery and vulnerability management for IoT/OT
✓
✓Security Copilot
New in 2026
AI-powered security operations assistant
Microsoft Secure Score
Security posture measurement and recommendations
Identity & Access
4/4✓↗✓↗✓↗✓↗
Microsoft Entra ID Free
Basic identity and access management
Microsoft Entra ID P1
Conditional access, self-service password reset, dynamic groups
Microsoft Entra ID P2
P1 + Identity Protection, Privileged Identity Management (PIM)
Windows Hello for Business
Passwordless sign-in with biometrics or PIN
Compliance & Data Protection
19/19✓↗✓↗✓↗✓↗↗✓↗✓↗✓↗✓↗↗✓↗↗✓↗↗
DLP for email and files
Prevent sensitive data from leaving via email or SharePoint
Endpoint DLP
Prevent sensitive data from leaving endpoints (copy, print, USB)
Communications DLP (Teams)
DLP policies applied to Teams chat messages
Purview Information Protection
Sensitivity labels, encryption, classification
✓
✓Purview Information Protection P2
Trainable classifiers, exact data match, auto-labeling
Purview eDiscovery (Standard)
Case management, hold, search, export for legal investigations
Purview eDiscovery (Premium)
Standard + custodian management, review sets, predictive coding
Purview Audit (Standard)
Audit log search, 180-day retention
Purview Audit (Premium)
Standard + 1-year retention, high-bandwidth API, crucial events
Content Search
Search across mailboxes, sites, public folders
✓
✓Azure Rights Management
Protect documents and email with encryption and permissions
Litigation Hold
Preserve mailbox content for legal proceedings
Purview Message Encryption
Send encrypted email to anyone inside or outside organization
✓
✓Purview Advanced Message Encryption
Custom branding, revocation, expiration for encrypted email
Purview Insider Risk Management
Detect and act on IP theft, data leaks, security violations
Purview Communication Compliance
Monitor Teams/email for code-of-conduct violations
✓
✓Purview Customer Key
Customer-managed encryption keys for data at rest
Purview Customer Lockbox
Approve/deny Microsoft support access to your data
✓
Purview Privileged Access Management
Just-in-time access for admin tasks
Device Management
6/6✓↗✓↗✓↗↗
Microsoft Intune Plan 1
MDM/MAM — manage devices and apps, conditional access enforcement
Microsoft Intune Plan 2
P1 + Remote Help, Advanced Analytics, firmware-over-the-air
Intune Endpoint Privilege Management
New in 2026
Just-in-time elevation for standard users
✓
Intune Enterprise App Management
New in 2026
App lifecycle management for Win32 and LOB apps
✓
✓Microsoft Cloud PKI
New in 2026
Cloud-based certificate authority
Windows Autopilot
Zero-touch device provisioning
Voice & Telephony
2/2Analytics & Insights
4/4✓↗✓↗✓↗✓↗
Copilot Chat Analytics
Track Copilot usage and adoption across organization
Microsoft Adoption Score
Measure digital transformation and technology adoption
Power BI Pro
Self-service analytics, interactive dashboards, data visualization
Viva Insights (Personal)
Personal productivity insights and wellbeing metrics
AI & Copilot
1/2Automation & Development
5/5✓↗✓↗✓↗✓↗✓↗
Power Apps for Microsoft 365
Build custom business apps without code
Power Automate for Microsoft 365
Automate workflows between apps and services
Copilot Studio for Teams
Build no-code chatbots for Teams
Dataverse for Teams
Low-code data platform within Teams
Microsoft Graph API
Unified API to connect to Microsoft 365 data and intelligence
Windows & Desktop
2/2✓↗
Windows 11 Enterprise
Enterprise OS with cloud management, security, and updates
✓
Azure Virtual Desktop
Virtualized Windows desktops and apps in Azure
Licensing & eligibility
Licensing rules
Buying rules and eligibility requirements specific to M365 E5.
- User scale
- No upper user limit. Volume discounts available at 250+ seats through Enterprise Agreement.
- Commitment terms
- Annual, triennial, or month-to-month. Triennial locks pricing for 3 years.
- Trial
- 30-day free trial — credit card required.
- Hybrid scenarios
- Pair with F1/F3 for frontline workers in the same tenant — common in retail and manufacturing.
Full feature list — M365 E5
| Feature | Status | Details |
|---|---|---|
| Office Apps (15/15) | ||
Access (PC only) Database management application | ✓ | — |
Excel desktop app Full-featured Excel with macros, Power Query, Power Pivot | ✓ | Desktop, web, and mobile |
Excel for the web Spreadsheets in your browser | ✓ | — |
Microsoft Clipchamp Video creation and editing tool | ✓ | — |
Microsoft Edge for Business Enterprise browser optimized for AI | ✓ | — |
Microsoft Forms Surveys, quizzes, and polls | ✓ | — |
Microsoft Loop Co-creation workspace with portable components | ✓ | — |
Microsoft Sway Interactive web-based presentations and reports | ✓ | — |
OneNote Digital notebook for organizing notes | ✓ | — |
Outlook desktop app Full email client with calendar, contacts, tasks | ✓ | Desktop, web, and mobile |
PowerPoint desktop app Full-featured PowerPoint with animations, transitions, designer | ✓ | Desktop, web, and mobile |
PowerPoint for the web Presentations in your browser | ✓ | — |
Visio for the web Create diagrams and flowcharts in browser | ✓ | — |
Word desktop app Full-featured Word application for PC and Mac | ✓ | Desktop, web, and mobile |
Word for the web Create and edit documents in your browser | ✓ | — |
| Email & Calendar (4/4) | ||
Exchange Online Plan 2 100 GB mailbox, unlimited archive, hosted voicemail | ✓ | 100 GB mailbox + unlimited archive |
Microsoft Bookings Online appointment scheduling page | ✓ | — |
Microsoft Shifts Employee scheduling and time tracking | ✓ | — |
Outlook on the web Web-based email and calendar | ✓ | — |
| Collaboration (8/8) | ||
Microsoft Lists Smart information tracking | ✓ | — |
Microsoft Planner Visual task management with boards and charts | ✓ | — |
Microsoft Search Find files, people, sites across Microsoft 365 | ✓ | — |
Microsoft Teams Chat, video meetings, calling, collaboration hub | ✓ | — |
Microsoft To Do Personal task management | ✓ | — |
SharePoint Online Plan 2 Advanced search, enterprise features, unlimited storage | ✓ | — |
Teams meetings (up to 300) Host online meetings for up to 300 participants | ✓ | Up to 1,000 participants |
Teams webinars Host webinars with registration and attendee engagement | ✓ | — |
| Storage (1/1) | ||
OneDrive 1-5+ TB 1 TB to unlimited cloud storage per user | ✓ | — |
| Security & Threat Protection (12/12) | ||
Defender for Cloud Apps CASB — discover, monitor, control SaaS app usage | ✓ | — |
Defender for Endpoint Plan 1 Next-gen antivirus, attack surface reduction, device control | ✓ | — |
Defender for Endpoint Plan 2 Plan 1 + EDR, automated investigation, threat analytics, sandbox | ✓ | — |
Defender for Identity Detect advanced threats from on-prem Active Directory signals | ✓ | — |
Defender for IoT Asset discovery and vulnerability management for IoT/OT | ✓ | — |
Defender for Office 365 Plan 1 Anti-phishing, Safe Attachments, Safe Links for email and Teams | ✓ | — |
Defender for Office 365 Plan 2 Plan 1 + Threat Explorer, automated investigation, attack simulation | ✓ | — |
Microsoft Secure Score Security posture measurement and recommendations | ✓ | — |
Multifactor Authentication Require second factor for sign-in | ✓ | — |
Security Copilot AI-powered security operations assistant | ✓ | New in 2026 |
Spam & malware filtering Exchange Online Protection for email | ✓ | — |
URL time-of-click protection Safe Links scanning URLs at time of click in Outlook and Office | ✓ | — |
| Identity & Access (4/4) | ||
Microsoft Entra ID Free Basic identity and access management | ✓ | — |
Microsoft Entra ID P1 Conditional access, self-service password reset, dynamic groups | ✓ | — |
Microsoft Entra ID P2 P1 + Identity Protection, Privileged Identity Management (PIM) | ✓ | — |
Windows Hello for Business Passwordless sign-in with biometrics or PIN | ✓ | — |
| Compliance & Data Protection (19/19) | ||
Azure Rights Management Protect documents and email with encryption and permissions | ✓ | — |
Communications DLP (Teams) DLP policies applied to Teams chat messages | ✓ | — |
Content Search Search across mailboxes, sites, public folders | ✓ | — |
DLP for email and files Prevent sensitive data from leaving via email or SharePoint | ✓ | — |
Endpoint DLP Prevent sensitive data from leaving endpoints (copy, print, USB) | ✓ | — |
Litigation Hold Preserve mailbox content for legal proceedings | ✓ | — |
Purview Advanced Message Encryption Custom branding, revocation, expiration for encrypted email | ✓ | — |
Purview Audit (Premium) Standard + 1-year retention, high-bandwidth API, crucial events | ✓ | — |
Purview Audit (Standard) Audit log search, 180-day retention | ✓ | — |
Purview Communication Compliance Monitor Teams/email for code-of-conduct violations | ✓ | — |
Purview Customer Key Customer-managed encryption keys for data at rest | ✓ | — |
Purview Customer Lockbox Approve/deny Microsoft support access to your data | ✓ | — |
Purview eDiscovery (Premium) Standard + custodian management, review sets, predictive coding | ✓ | — |
Purview eDiscovery (Standard) Case management, hold, search, export for legal investigations | ✓ | — |
Purview Information Protection Sensitivity labels, encryption, classification | ✓ | — |
Purview Information Protection P2 Trainable classifiers, exact data match, auto-labeling | ✓ | — |
Purview Insider Risk Management Detect and act on IP theft, data leaks, security violations | ✓ | — |
Purview Message Encryption Send encrypted email to anyone inside or outside organization | ✓ | — |
Purview Privileged Access Management Just-in-time access for admin tasks | ✓ | — |
| Device Management (6/6) | ||
Intune Endpoint Privilege Management Just-in-time elevation for standard users | ✓ | New in 2026 |
Intune Enterprise App Management App lifecycle management for Win32 and LOB apps | ✓ | New in 2026 |
Microsoft Cloud PKI Cloud-based certificate authority | ✓ | New in 2026 |
Microsoft Intune Plan 1 MDM/MAM — manage devices and apps, conditional access enforcement | ✓ | — |
Microsoft Intune Plan 2 P1 + Remote Help, Advanced Analytics, firmware-over-the-air | ✓ | — |
Windows Autopilot Zero-touch device provisioning | ✓ | — |
| Voice & Telephony (2/2) | ||
Audio Conferencing Dial-in phone numbers for Teams meetings | ✓ | — |
Teams Phone System Cloud PBX — make/receive calls, auto attendant, call queues | ✓ | — |
| Analytics & Insights (4/4) | ||
Copilot Chat Analytics Track Copilot usage and adoption across organization | ✓ | — |
Microsoft Adoption Score Measure digital transformation and technology adoption | ✓ | — |
Power BI Pro Self-service analytics, interactive dashboards, data visualization | ✓ | — |
Viva Insights (Personal) Personal productivity insights and wellbeing metrics | ✓ | — |
| AI & Copilot (1/2) | ||
Microsoft 365 Copilot AI assistant in Word, Excel, PowerPoint, Outlook, Teams — paid add-on $30/user/mo | ✕ | Add-on $30/user/mo |
Microsoft 365 Copilot Chat AI chat powered by latest LLMs — included with eligible plans | ✓ | — |
| Automation & Development (5/5) | ||
Copilot Studio for Teams Build no-code chatbots for Teams | ✓ | — |
Dataverse for Teams Low-code data platform within Teams | ✓ | — |
Microsoft Graph API Unified API to connect to Microsoft 365 data and intelligence | ✓ | — |
Power Apps for Microsoft 365 Build custom business apps without code | ✓ | — |
Power Automate for Microsoft 365 Automate workflows between apps and services | ✓ | — |
| Windows & Desktop (2/2) | ||
Azure Virtual Desktop Virtualized Windows desktops and apps in Azure | ✓ | — |
Windows 11 Enterprise Enterprise OS with cloud management, security, and updates | ✓ | — |
| Employee Experience (3/3) | ||
Viva Engage Community conversations and social networking | ✓ | — |
Viva Insights Personal productivity and wellbeing analytics | ✓ | — |
Viva Learning Employee learning and development hub | ✓ | — |
All 86 features are available immediately after your Exchange Server to Microsoft 365 migration completes. For organizations consolidating tenants after an acquisition, we map source features to the target plan so nothing gets lost in transition. See the full Microsoft 365 licensing guide for detailed feature-by-feature comparisons.
Cost Calculator
M365 E5 pricing calculator
| Users | Monthly Cost | Annual Cost | July 2026 Monthly | July 2026 Annual |
|---|---|---|---|---|
| 5 users | $285 | $3420 | $300 | $3600 |
| 10 users | $570 | $6840 | $600 | $7200 |
| 25 users | $1425 | $17100 | $1500 | $18000 |
| 50 users | $2850 | $34200 | $3000 | $36000 |
| 100 users | $5700 | $68400 | $6000 | $72000 |
| 150 users | $8550 | $102600 | $9000 | $108000 |
| 200 users | $11400 | $136800 | $12000 | $144000 |
| 300 users | $17100 | $205200 | $18000 | $216000 |
| 500 users | $28500 | $342000 | $30000 | $360000 |
| 1000 users | $57000 | $684000 | $60000 | $720000 |
Regional pricing
M365 E5 pricing around the world
Microsoft re-prices M365 per country. Annual commitment, pre-tax.
🇺🇸United States
$57.00
USD baseline
🇨🇦Canada
C$78.00
$56.52 USD
🇬🇧United Kingdom
£45.20
$56.50 USD
🇩🇪Germany
€54.20
$59.08 USD· +4%
🇫🇷France
€54.20
$59.08 USD· +4%
🇳🇱Netherlands
€54.20
$59.08 USD· +4%
🇮🇹Italy
€54.20
$59.08 USD· +4%
🇪🇸Spain
€54.20
$59.08 USD· +4%
🇨🇭Switzerland
CHF 60.80
$68.70 USD· +21%
Migration paths
How to migrate to M365 E5
Common migration scenarios into this plan. Medha Cloud handles the full cutover end-to-end.
From
Exchange Server (On-Premises)
Exchange Server 2013, 2016, 2019 running on your own servers
Timeline:4-12 weeks depending on size and complexity
Migrates:Mailboxes → Exchange Online (all email, folders, rules, calendar, contacts)
Migration details →
From
Another Microsoft 365 Tenant
Mergers, acquisitions, divestitures — moving users between M365 tenants
Timeline:4-16 weeks depending on user count and data volume
Migrates:Exchange Online mailboxes (full history, calendar, contacts)
Migration details →
From
Google Workspace
Gmail, Google Drive, Google Docs, Google Meet
Timeline:2-6 weeks depending on number of users and data volume
Migrates:Gmail → Exchange Online (all email, folders, labels → folders)
Migration details →
FAQ
Questions about M365 E5
What is Microsoft 365 E5?+
The most comprehensive plan — advanced security, compliance, analytics, voice Large enterprises needing maximum security, compliance, analytics (Power BI Pro), and phone system It's priced at $57.00/user/month on an annual commitment and has no user limit.
Should I downgrade to M365 E3 to save money?+
M365 E3 saves $21.00/user/month but drops Defender for Office 365 Plan 2, Defender for Endpoint Plan 2, Defender for Identity. If your team doesn't actively use those features today, the downgrade is worth considering. We can audit your current usage before you decide.
Why does M365 E5 pricing change in July 2026?+
Microsoft is rebalancing M365 pricing globally starting July 1, 2026. M365 E5 moves from $57.00 to $60.00/user/mo — a 5% increase. Locking in an annual commitment before July 2026 holds your current rate for the full term.
Is there a free trial of M365 E5?+
Yes — Microsoft offers a 30-day free trial. A credit card is required to activate. Trial data converts to the paid subscription if you continue, so nothing is lost.
Can I mix M365 E5 with other Microsoft 365 plans in the same tenant?+
Yes — Microsoft fully supports mixed licensing. Most cost-optimized tenants have a mix: executives on E5, knowledge workers on E3 or Business Premium, frontline staff on F3. Our license calculator can model your blend.
What is Microsoft 365 E5?
Microsoft 365 E5 is a enterprise-grade Microsoft 365 subscription plan priced at $57/user/month (annual commitment). It supports unlimited users and includes 1-5+ TB OneDrive of cloud storage per user.
Best for: Large enterprises needing maximum security, compliance, analytics (Power BI Pro), and phone system
This plan includes 86 features across 14 categories including Office Apps, Email & Calendar, Collaboration, Storage, Employee Experience. It does not include 1 features available in higher-tier plans.
July 2026 pricing update: Starting July 1, 2026, M365 E5 will increase from $57/user/mo to $60/user/mo. This represents a 5% increase.
Free trial: M365 E5 offers a 30-day free trial (credit card required).
Switching to M365 E5?
Enterprise rollouts of M365 E5 often involve migrating thousands of mailboxes from on-premises infrastructure. If your organization is running Exchange Server 2016 or 2019, our on-premises Exchange to Office 365 migration service uses hybrid connectivity to move mail, calendars, and public folders with zero user disruption. For older Exchange 2013 environments, we handle the staged migration path that Microsoft recommends for large mailbox counts.
Consolidating multiple M365 tenants after a corporate acquisition? Cross-tenant mailbox migration is one of the most complex M365 projects. Our Microsoft 365 tenant-to-tenant migration team has handled mergers involving 5,000+ mailboxes — including Teams channels, SharePoint document libraries, OneDrive data, and Entra ID identity mapping.
Organizations making the switch from Google Workspace at the enterprise level face additional complexity around shared drives, Google Vault data, and Google Groups. Moving from Gmail to Outlook and Google Drive to OneDrive requires careful planning around permissions, retention policies, and user retraining. We run a parallel-operations period so teams can access both platforms during the transition. For a broader view of what is involved, see our complete Microsoft 365 migration services overview.
Buy through Medha
Get Microsoft 365 E5 — save 5%
Purchase through Medha Cloud and get partner pricing, free migration assistance, and priority support.
Microsoft Direct Price
$57.00
/user/month (annual commitment)
Medha Cloud Price
$54.15
/user/month — save $2.85/user/month
Free migration included
Dedicated licensing expert
24/7 priority support
Same official Microsoft license
Compare Plans
Licensing Guide
Beyond Free Tools
Enterprise Cloud & IT Services
From Microsoft 365 migrations to fully managed infrastructure — we handle every layer of your IT stack.
Migration Tools We Use
Enterprise-grade tooling for every platform
- BitTitan MigrationWiz— Cloud-to-cloud email & data
- Microsoft Exchange Hybrid— On-prem to Exchange Online
- ShareGate Desktool— SharePoint & OneDrive
- Microsoft Mover.io— Google Drive to OneDrive
- Entra ID Connect— AD sync & hybrid identity
- PowerShell & EWS API— Automation & bulk ops