IT Staff Augmentation Services for MSPs
Your brand, our engineers. As one of the leading IT staff augmentation companies for MSPs, we provide dedicated L1-L3 engineers ready in 10-14 days. Our offshore staff augmentation model gives you pre-vetted, certified IT talent at $1,600-4,000/month — versus $6,500+ for US hires. Clients never see us.
Pick Your IT Staff Augmentation Role
Filter by category to find the right outsourced IT talent for your MSP
Someone to answer tickets
L1-L3 helpdesk, desktop support, application support
Manage servers and networks
System admins, network admins
Watch for security threats
Security analysts, incident responders
Build and migrate cloud stuff
Cloud engineers, DevOps engineers
9 White Label Engineer Roles for MSPs
Dedicated IT staff augmentation: choose from 9 roles at $10-25 per hour, ready in 10-14 days
Helpdesk Support Engineer
Answers tickets in ConnectWise or Autotask. Fixes password resets, printer issues, VPN problems. Works your shift.
Wholesale Rate
$1,600-1,920/mo
$10-12/hr
Desktop Support Engineer
Deploys laptops, installs software, runs scripts remotely. Manages Intune, JAMF, or PDQ Deploy.
Wholesale Rate
$1,760-2,080/mo
$11-13/hr
System Administrator
Manages your Windows/Linux servers. Sets up AD users, runs backups, applies patches, monitors disk space.
Wholesale Rate
$2,560-2,880/mo
$16-18/hr
Network Administrator
Configures Cisco switches, firewalls, VPNs. Troubleshoots routing issues. Reads packet captures.
Wholesale Rate
$2,720-3,200/mo
$17-20/hr
DevOps Engineer
Builds CI/CD pipelines in GitLab or Azure DevOps. Writes Terraform. Deploys containers to Kubernetes.
Wholesale Rate
$3,200-3,680/mo
$20-23/hr
Cloud Engineer
Migrates servers to AWS or Azure. Sets up VPCs, load balancers, autoscaling. Optimizes cloud bills.
Wholesale Rate
$3,040-3,520/mo
$19-22/hr
Application Support Engineer
Supports your clients' business apps (Salesforce, QuickBooks, custom apps). Reads logs, calls vendors, tests fixes.
Wholesale Rate
$2,240-2,720/mo
$14-17/hr
Security Analyst
Monitors SIEM alerts in Sentinel or Splunk. Runs vulnerability scans. Writes security reports for compliance audits.
Wholesale Rate
$3,040-3,520/mo
$19-22/hr
Incident Responder
Responds to ransomware, breaches, compromised accounts. Isolates infected machines. Collects forensics. On-call available.
Wholesale Rate
$3,520-4,000/mo
$22-25/hr
MSP Staff Augmentation: 4 Steps in 2 Weeks
A streamlined hiring process — from role definition to a dedicated offshore engineer answering tickets in 10-14 days
Define Your Need
Tell us your required role, skills, availability, and duration
Meet Candidates
We present 2-3 qualified candidates within 3-5 business days
Train & Deploy
Train them on your tools, processes, and workflows
They Start
They answer tickets under your brand with ongoing support
Total Time: 10-14 Days from Request to Go-Live
White Label Staff Augmentation vs. Hiring In-House
Compare outsourced IT staffing costs, deployment timelines, and workforce flexibility side by side
Staff Augmentation
Engineers start in 10-14 days
Fast deployment vs. 3-6 months
Pay $1,600-$4,000 per month
No benefits or overhead costs
Certified & pre-trained
No training investment
Add or remove staff monthly
Change headcount with 30 days notice
No long-term commitment
Pay only for what you use
30-day fit guarantee
Free replacement if needed
Traditional Hiring
3-6 month hiring process
Long recruitment cycle
Full salary + 30% benefits
$60k-$120k+ per year
Training required
2-3 months to productivity
Fixed capacity
Can't easily scale
Long-term obligation
Difficult and costly to exit
Hiring risk
Expensive if wrong fit
The Staff Augmentation Model for MSPs
Our offshore staff augmentation model bridges the gap between traditional hiring and fully managed services. Unlike managed services where we own the delivery, staff augmentation places dedicated engineers directly into your MSP — working in your PSA, answering tickets under your brand, and following your processes. It's the flexibility of outsourcing with the control of an in-house team, making us one of the top IT staff augmentation companies serving the MSP channel.
IT Staff Augmentation Resources
Guides on outsourcing IT talent, building remote teams, and scaling MSP operations
Top White Label Managed IT Providers
Compare providers offering dedicated engineers and outsourced IT support for MSPs.
MSP Helpdesk: The Complete Guide
How to staff and scale a 24/7 helpdesk using augmented engineering teams.
Advanced Cybersecurity Services for MSPs
Add security analysts and incident responders to your MSP service stack.
Outsource Cloud Infrastructure Management
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Essential Remote IT Support for Small Businesses
How remote engineers provide desktop, server, and network support at scale.
Top 10 Reasons to Outsource Help Desk Support
The business case for augmenting your helpdesk with offshore engineers.
Questions MSPs Ask Us
Five things every MSP wants to know before hiring offshore
10-14 days for most roles. Day 1: We interview you. Days 2-5: We show you 2-3 pre-vetted candidates. Days 6-7: You pick one and approve. Days 8-14: We train them on your PSA, RMM, and processes. They start answering tickets by day 14. L1 helpdesk engineers can start faster if we have bench staff available.
No. Engineers use your company email address, join meetings using your MSP name, and log into your ConnectWise or Autotask account. Your clients see them as your employee. We stay invisible. No Medha branding appears anywhere.
Free replacement within 30 days. After 30 days, give us 2 weeks notice to swap or remove engineers. Add or remove staff monthly. No annual contracts required.
Yes. Engineers log into your ConnectWise, Autotask, Kaseya, or Syncro account. They update tickets, create time entries, and run scripts in your RMM. You give them access the same way you would for any employee.
We set up call forwarding to your engineer. Clients call +1 (646) 775-2855 or your assigned number, which rings to your engineer. They answer using your MSP name. We can provide US VOIP numbers for engineers if needed.
Have more questions?
Hire Your First Engineer in 2 Weeks
Call us. Pick a role. Interview candidates. Engineers start in 10-14 days at $10-25 per hour.