Expert VMware & Hyper-V Virtualization Support
24/7 certified virtualization engineers. Emergency response, performance optimization, infrastructure management, and upgrade support for VMware vSphere, ESXi, and Hyper-V platforms.
Virtualization Problems We Fix Every Day
ESXi host down? VM performance issues? vCenter not responding? We fix it.
ESXi Host Failures
VMware ESXi hosts crashing, Purple Screen of Death (PSOD), VMs not starting, or hosts stuck in maintenance mode preventing access to critical virtual machines.
We fix it: We diagnose hardware compatibility issues, fix corrupted configurations, restore from backups, and get your ESXi hosts back online with zero VM data loss.
VM Storage Performance
Virtual machines running extremely slow, high disk latency warnings, storage I/O bottlenecks, or 'snapshot consolidation needed' errors affecting production workloads.
We fix it: We optimize storage configurations, fix snapshot chains, tune VMFS settings, and implement storage tiering for optimal VM performance.
vCenter Server Down
vCenter Server not responding, unable to manage VMs, web client timing out, or vCenter database connection failures preventing infrastructure management.
We fix it: We restore vCenter connectivity, repair database issues, fix SSL certificate problems, and ensure your management plane is fully operational.
VM Performance Issues
Virtual machines experiencing CPU ready time, memory ballooning, network latency, or applications running slower than expected inside VMs.
We fix it: We analyze resource contention, right-size VM allocations, optimize host configurations, and eliminate performance bottlenecks.
Hyper-V Cluster Problems
Hyper-V cluster nodes failing to communicate, Live Migration not working, CSV (Cluster Shared Volumes) offline, or VMs not failing over properly.
We fix it: We troubleshoot cluster quorum issues, fix network configurations, repair CSV metadata, and restore high availability functionality.
Backup & Replication Failures
VM backups failing, replication jobs showing errors, snapshots not consolidating, or backup repositories running out of space.
We fix it: We fix backup job configurations, resolve snapshot issues, optimize backup schedules, and ensure your disaster recovery solution works.
Why Choose Our Virtualization Support
Trusted by 1,200+ businesses worldwide for professional VMware and Hyper-V virtualization support services
Rapid Response Time
15-minute average response for critical virtualization issues with direct access to certified engineers
Virtualization Experts
100% certified VMware VCP/VCAP and Microsoft MCSE engineers with 15+ years hands-on experience
Multi-Platform Support
Full support for VMware vSphere, ESXi, Hyper-V, and hybrid virtualization environments
Cost-Effective Solution
24/7 virtualization engineer coverage at fraction of the cost of hiring full-time staff
Virtualization Support Services
Comprehensive virtualization support services covering emergency recovery, performance optimization, infrastructure management, and migration planning
VMware vSphere Management
Complete management of your VMware infrastructure including ESXi hosts, vCenter Server, vSAN, and NSX networking.
- ESXi host configuration and troubleshooting
- vCenter Server administration and upgrades
- vSAN storage configuration and optimization
- NSX network virtualization support
- vMotion and DRS optimization
Hyper-V Infrastructure Support
Expert support for Microsoft Hyper-V environments including standalone hosts, failover clusters, and System Center integration.
- Hyper-V host configuration and optimization
- Failover cluster setup and troubleshooting
- Live Migration configuration and fixes
- Replica and backup configuration
- System Center Virtual Machine Manager support
Storage & Performance Optimization
Optimize VM storage performance, resolve capacity issues, and implement best practices for maximum efficiency.
- Storage performance analysis and tuning
- VMFS and CSV optimization
- Snapshot management and consolidation
- Thin provisioning and space reclamation
- Storage vMotion and migrations
Disaster Recovery & Backup
Implement and manage robust backup and disaster recovery solutions to protect your virtual machines.
- Veeam Backup & Replication configuration
- VM replication setup and monitoring
- Disaster recovery testing and validation
- Backup troubleshooting and optimization
- Cloud backup integration (AWS, Azure)
Why We're Different From Other Virtualization Support Providers
We're not a jack-of-all-trades MSP. We're virtualization specialists.
Virtualization Specialists Only
Unlike general IT support companies, our team focuses exclusively on VMware and Hyper-V. We eat, sleep, and breathe virtualization.
True 24/7 Support
No voicemail at 2 AM. You get a live virtualization engineer on the phone within 15 minutes, guaranteed. No ticket queues.
Proactive Infrastructure Management
We don't just react. Our monitoring catches host failures, storage issues, and performance problems before they affect your business.
No Fix, No Fee
If we can't fix your virtualization problem, you don't pay. We're that confident in our ability to solve any VMware or Hyper-V issue.
Multi-Platform Expertise
Whether you run VMware, Hyper-V, or a hybrid environment with both, we have deep expertise in all major virtualization platforms.
All Versions Supported
From vSphere 6.5 to vSphere 8, Hyper-V 2012 to 2022, we support all versions including legacy environments that others won't touch.
Our Virtualization Support Process
From the moment you contact us to complete resolution, here's exactly what happens.
Immediate Response
Within 15 minutes
Contact us via phone, chat, or email. A virtualization engineer responds immediately to assess your situation.
- •Live engineer on call 24/7/365
- •Initial triage and severity assessment
- •Immediate workaround provided if available
- •Escalation to senior architects for complex issues
Infrastructure Diagnosis
15-30 minutes
Our engineer connects to your environment to diagnose the root cause using advanced troubleshooting tools.
- •vCenter/SCVMM log analysis
- •Host hardware and resource diagnostics
- •Storage performance analysis
- •Network and cluster health checks
Solution Implementation
30 minutes - 2 hours
We implement the fix with your approval, ensuring minimal disruption to running virtual machines.
- •Clear explanation of fix and impact
- •VM snapshot before changes if needed
- •Tested solution implementation
- •Real-time progress updates
Testing & Verification
15-30 minutes
We thoroughly test the fix to ensure VMs are running properly and performance is restored.
- •VM functionality testing
- •Performance validation
- •Cluster health verification
- •Documentation of changes made
Prevention & Monitoring
Ongoing
We implement monitoring and preventive measures to ensure the issue doesn't happen again.
- •Root cause analysis documentation
- •Monitoring alerts configured
- •Preventive recommendations provided
- •Follow-up check within 24 hours
Choose Your Virtualization Support Plan
Pay per incident or get unlimited virtualization support—pick what works for your budget
Pay-Per-Incident
One-time fee
Perfect For:
- Testing our service
- One-time VM crisis
- Small environments
- Single issue resolution
- 15-min response
- Root cause analysis
- Emergency support
- Remote access
- Incident report
Reactive Support
/server/month (billed annually)
Perfect For:
- Small to mid-size VM environments
- Unlimited support tickets
- Cancel anytime
- Unlimited support tickets
- 15-min response 24/7
- Email/phone/chat support
- Remote access
- Business hrs priority
- Knowledge base access
Proactive Support
/server/month (billed annually)
Perfect For:
- Production VM environments
- Monitoring + optimization
- Cancel anytime
- 10-min response 24/7
- Proactive monitoring
- Monthly health report
- Performance optimization
- Infrastructure management
- Quarterly reviews
- Priority support queue
- After-hours priority
What Our Clients Say
Don't just take our word for it. Here's what companies say about our virtualization support.
"Our entire VMware cluster went down during production hours. MedhaCloud had us back online in 90 minutes. Their engineer immediately identified a failed vCenter database and restored from backup while getting our ESXi hosts running directly. They saved us from losing $500K in production downtime. Absolutely worth it."
"We were struggling with VM performance issues for months. Our previous provider kept telling us to 'add more resources.' MedhaCloud identified the real problem in 30 minutes - misconfigured storage queues causing massive latency. They fixed it and our VMs are now 3x faster. These guys actually know virtualization inside and out."
Frequently Asked Questions
Got questions about our virtualization support? We've got answers.
Other Server Support Services
We provide expert support for all critical server technologies.
Contact Our Virtualization Support Team
24/7 emergency support. Call us now. 15-minute response time guaranteed.
Phone (24/7 Emergency)
+1 646 775 2855
Address
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone (24/7 Emergency)
+91 93536 44646
Address
#74, 7th Cross, Krishna Garden
Bangalore 560083
Karnataka, India
15-minute phone answer guarantee during business hours. 30-minute guarantee after hours. We're here when you need us most.